Larsen Buick GMC Car Dealership McMinnville Oregon | Edmunds
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Larsen Buick GMC Sales Reviews

  • 830 N Hwy 99W
  • McMinnville, OR 97128 (map)
  • Chat with Dealer
Sales Rating: Updated! (Previously 0.0 Star Rating)

Horrible experience - please read and don't make the same mistake...

Written by escaladeguy on 12/16/09 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? NoUpdated! Purchased a vehicle from this dealer? No

Hi all, I don't really ever write reviews either good or bad but my experience at Larsen's Motors was so horrible I thought maybe I could help someone else out, as it's already too late for me. I purchased a 2005 Cadillac Escalade 2 days ago (Monday December 14th 2009). I took it on a test drive around the dealership, checked all the knobs etc...(e.g. windshield wipers front and back, heated seats and so forth). The heated seats in the back did not work and there were a few other "quirks" but the price was right and there didn't appear to be any major defects, so I went ahead and bought it. Boy was that a mistake. On the way home (I live in Tualatin about 30 minutes away), the rear windshield wiper quit working (actually, it fell off and was hanging down by my bumper all the way home...). Then the front axle started making a high pitched whining noise at speeds above 50 mph (on my test drive there was no freeway access so I didn't get it above 35 mph). I've driven a car before that made the same noise and it ended up being axle bearings that needed replacing (believe me, not a cheap repair). During the test drive, there were no noises and the wiper worked fine so it's not like I bought the car expecting axle problems and for things to fall off the car.... So I got home and immediately called the dealership wanting to give the car back and get my money back. Keep in mind, this had only been about an hour later so it's not like I bought it, drove it for 2 months and then changed my mind because I wanted a different car. This was me buying a car (and not a cheap one) in good faith that there were no mechanical problems or any other issues (aside from the heated seat thing I mentioned above). I think if, within the first hour things start falling off the car and you start noticing noises that weren't present during the test drive, you'd have an opportunity to just say "hey, no harm no foul - the car obviously has some issues that were not readily apparent an hour ago when I drove it, let me give it back to you, you give me back my money and you can tell the next person about the issues or fix them and re-sell it". Well, the response I got to that was "hey, we didn't do anything wrong - you should've bought a warranty". Now, I'm not an idiot, I know that legally when you purchase a used car you're kind of rolling the dice but I would expect that when you buy for a dealership (especially one that purports to being around since 1940) that they would at least do some minimal mechanical checking before selling it, and if they "miss" something as noticeable as a whining axle they'd say "hey, our bad, we missed it, we'll take it back and do the right thing." Now, I understand they are a business and are not in it necessarily to "do the right thing" but to make money. However, is the $20k+ really worth leaving the customer with a horrible buying experience? I mean, if I even tell 100 or 200 friends and acquaintances about my experience and 5-10 of them ever considered buying from Larsen's, then they've already lost upwards of $100k dollars. And it's not like they'd be taking a loss taking it back - I put only about 20 miles on it so they would just have to put it back in their inventory, fix the issue and sell it again. As I mentioned, "legally" they are under no obligation to do this (at least I'm assuming - I'm no lawyer), but morally, and from a future business standpoint I would think they would at least consider the option. In any case, that is my experience with "Western Oregon's Most Reputable Auto Dealer" (ironically proudly displayed right on their website). Oh yeah, lastly I woke up the next morning and pulled out of the parking lot and there was a new dashboard rattle which just started up. It feels like they put this car together with duct tape just hoping it would last long enough for some sucker (yay me!) to take the headache off their hands. In any case, I'm still a bit hot a

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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So, I ended up selling it back to them at a significant loss to me (and I feel lucky to even get this to happen). Still no idea what was wrong with the axle and at that point I just wanted to be done with the headache so didn't bother asking. I did talk to the owner directly thinking maybe they'd be concerned about customer satisfaction. I couldn't have been more wrong. He actually ended up yelling at me and threatening to not fix the car if I wrote bad reviews about my experience. Not sure if this falls under coercion or blackmail or what but last I heard we have freedom of speech in this country and I am able to talk about my experiences with whomever I choose. Anyway, my advice: stay away...far away.

  • By escaladeguy
  • on 12/06/2010
  • 03:13:34 AM PST

They are taking a look at the problem so I may have to retract this review...

  • By escaladeguy
  • on 12/06/2010
  • 03:23:02 AM PST

Thank you for writing your review. Whether reviews deliver good or bad news, they are helpful to consumers/clients. Personally I use reviews as a basis for the majority of my large purchases, as well as Better Business Bureau and I have no affiliation with either site mentioned above just trying to be the diligent consumer and avoid being ripped off by scam companies or business that don't stand by what claim is their "creed". We are currently in the market for an Escalade- which is why your review came up- and we live close to McMinnville. Thanks to you, we will now shop Larson's Motors with caution.

  • By cadilady
  • on 12/06/2010
  • 03:23:06 AM PST

While we try to give every customer a "Completely Satisfied" experience, (very) occasionally we are disappointed with our results. We perceived this customer was having buyer's remorse and the stated "problems" were not apparent to our certified Cadillac technicians. We did everything to satisfy this customer. Check our other reviews to get a balanced picture and then come see for yourself. We have been satisfying repeat customers since 1940.

  • By larsenmotors
  • on 12/06/2010
  • 03:23:09 AM PST
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