Lithia Chrysler Jeep Dodge of Grants Pass

by Patrick Fort on 09/14/2021

The brand new car we purchased on 9-11-21 is very nice and it was fairly priced as it was labeled. We are pleased with the car and the price we paid for it. I am not pleased that Lithia Dodge tried to push me on the spot into buying the extended warranty or "vehicle protection plan" at a grossly inflated rate. It was presented to me at a cost of $6100+ in addition to an oil change plan at $849. When I resisted, they magically brought back a figure of $3190 (for the same extended warranty? I think?) and took off the oil change plan (at my request). The salesmen told me that they wanted to "be transparent", they said this more than once, but I'm realizing now that they were trying to sell me an extended warranty at a very highly inflated markup. I could have declined it, but I did agree to the $3190 for the extended warranty since it could be a beneficial safeguard for our situation in the future. My online research after I got home shows that the plan they sold me can be purchased by the customer directly online at anytime before the factory warranty expires. So, To Lithia: You sold me a Vehicle Protection Plan at $1300 more then what I could have purchased it for myself. True "Transparency" would have been disclosing the truth about the plan when I originally resisted and the availability the customer has to buy at it a later time and at the REAL price of the plan (which is $1890). I would have appreciated knowing about this and I also would have appreciated knowing about the plethora of other vehicle service plans, terms and prices available for my new car. I might have picked a different plan if I had been given all available options. I feel a little duped by you, but it could have been worse than the $1300 I overpaid you for the service plan if I had not asked as many questions as I did. Even after this I would still return to you for another car if needed in the future. I'll just be armed with the experience of this transaction and the knowledge I carry now about the warranties. ***Buyer Beware on the Extended Warranty or the "Vehicle Service Plan" you are presented with at Lithia. Get an online estimate from the Mopar Vehicle Protection or Chrysler Warranty Direct website before saying "yes" to an extended warranty at the dealership. You can buy it yourself later if desired and you get it at the real price, not the inflated rate that Lithia presents it at

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by Al S on 07/10/2021

I called about a truck in the morning and Travis called back right away, texted pictures and given a good description over the phone. I stopped by later that day and between the test drive and closing paper work I was out in about 90 minutes with my new used truck. Couldn’t have been easier and Travis and team were solid.

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by Eric Werner on 05/11/2021

We had a wonderful salesperson, Travis. We didn't feel pressured at all. Best cat buying experience we have had!

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by Black Widow on 02/28/2021

I just bought my truck!!! I absolutely love it. It is delmonico red. This truck has everything I wanted. Put the pedal to the floor, it really moves. Just set all apps-very simple. Love courtesy lights (black widow shines on ground). Inside floor lights red. Big screen. It has a massive cab. Can’t say enough!!! My salesman Shannon is the best. I’ve been looking at this truck for the last month. Shannon was working every time. And came out every time I was there. I test drove it 2 times, I knew it was for me. Shannon never ever pushed me buy. So two days ago went in and made the deal. Thanks to Shannon, Travis and Ron. I got my dream truck!!! Thanks again, Barbara

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by Captain H on 02/02/2021

Helpful friendly and above and beyond the call of duty service is what I experienced! Will always come back for my family’s car buying needs. Thank you!

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by Corey Larsen on 12/26/2019

I am very happy with my Purchase. My sales person was amazing. Went above and beyond to get me what I wanted. Thank you Corey Larsen. You Rock 🤘🤘

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by Gloria on 08/10/2019

Travis is an excellent resource for the efficient sale of a vehicle at Lithia Chrysler, Jeep and Dodge in Grants Pass. Travis provided a thorough overview of the vehicle specifications and warranty options. I highly recommend Travis for his excellent service.

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by Kevin on 06/20/2019

I was able to handle the entire car deal over the phone. Travis was prompt on answering all my questions. When it was time to sign documents, he brought them to my office. I appreciate everything Travis did to make the transaction a great experience.

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by Ssmitty85 on 04/03/2019

Went very smooth and easy, got a good rate. Travis was great.

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by Sooregon on 03/31/2019

I have bought from Travis a number of times and it has always been great. In and out within a few hours. I would/ will use him in the future.

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by Kennedy on 01/09/2019

Larry was amazing ! Got a great car for a great deal

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by Motherof2Boys on 10/25/2018

Truly disgusting people. They sold us a "Certified" vehicle and on the drive home it was having problems so we took it in and they claimed to have replaced something but the drive home after getting it back it was doing the same thing so we took it back and they told us there's nothing wrong with it. The tires leak too and they told us only 3 weeks after getting it that theres nothing they can do and that we'll have to go pay to get new tires. I took it to Les Schwab and they found 2 nails in one of the tires. They sold us a car with two nails in the tire! I've left them numerous messages and no one will call me back. When I do reach someone, they hang up on me or tell me they'll call me back and then don't. This place and the people here obviously don't care about their customers. We wanted a reliable vehicle for our two small children because I drive over Hayes hill multiple times a week and they totally screwed us over. Please take your business elsewhere!

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by cheyrfox on 07/09/2018

15 months ago my wife and I fulfilled a lengthy quest to find her a new truck. The research led us eventually (and unexpectedly) to a Saturday morning online viewing of a 2015, low mileage Dodge Laramie 2500 6.7 Cummins. The truck met her criteria of color, amenities and capabilities. Lithia of Grants Pass had posted an online price that further sparked our interest. And they quickly offered us a copy of Carfax, insuring their stated claims held up to closer inspection. On top of that they had the truck attractively priced. We phoned and spoke to a sales associate, Ray Morgan. In speaking to Ray I quickly came to understand this guy was all about making a fair and transparent deal. We arrived at an agreement on the phone. And that same day we drove to Grants Pass to culminate the transaction. The entire process was one of the most pleasant experiences I've ever encountered in purchasing a vehicle. Well, I already had a big Dodge 2008 Cummins Diesel truck. Though the color,the amenities and the 8' bed were three strikes (in her book) against the truck. On top of all that, she very much wanted her OWN truck. Go figure.... We both travel for work and occasionally the travel involves trailer life. She very much wanted the ability to safely, efficiently and in comfort, pull a travel trailer. Dodge trucks and the 6.7 package easily accomplish these demands. The 2015 Dodge 2500 with the Laramie trim, easily met all of her expectations. And Lithia of Grants Pass made her day with the professionally seamless, purchase experience. 15 months later I've found I seldom use my 2008, 2500 Cummins Diesel. I've not traveled for work in a few years and we've become quite enamored with her 'new' 2015. As such I had decided to part ways with my beloved 2008. This week I had personal business that again found me in Grants Pass. And as luck would have it, the route to my destination led me directly past Lithia Dodge. I was driving my 2008 Dodge with no intentions of trading, in mind. Though destiny seemed to be in-play. As I was passing the dealer's used truck lot I could not help but notice a late model truck and I stopped to have a look. I admit, I already had in mind that I would eventually sell my 2008 Dodge Cummins and likely look to get a late model half ton, nicely equipped. Though I certainly had no intentions to promptly pursue that imagined, nefarious, future goal. And then suddenly, I again found myself speaking with Ray Morgan and explaining my reasoning concerning my 2008 Dodge. Ray Morgan (being Ray Morgan) quickly set about showing me the advantages of reaching a deal to trade my Dodge for the late model 1500 GMC (that had caught my attention and prompted the stop). At first blush the notion seemed far fetched and even ridiculous. I told Ray I wanted to first sell the Dodge myself. And after I managed that only then would I begin seeking to purchase another vehicle. Being the top sales associate Ray is, he quickly assessed my objectives and put attractive pricing together. We negotiated a bit further and suddenly I realized my nebulous goal was immediately possible and in a very attractive fashion. I do not hesitate for a moment to recommend this dealership. They are truly a group that inspire loyalty. I've found this trait to be exceedingly rare in the business of auto sales and service. In my experience, Lithia excels in the pursuit of excellence with regard to customer satisfaction, on both fronts.

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by Wusses2018 on 05/31/2018

This Dale and Chris Powell, we not only bought a 2017 Grand Cherokee our salesman Travis Cooke worked with me (Dale) and talked about the Grand Cherokee Trackhawk. What a very special fast SUV but all the beels and whistle. Very nice. Travis waljed us through our questions, then the paper work started, Aaron helped us with the 2017 and Josh the 2018. They are professional in warranty information. Hats off to the Lithia team. Please commend all of the for us. Highly recommend Lithia for all of your needs. Dale and Chris Powell

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by stilllife on 05/22/2018

She had to have it in red, and the only one was at Lithia in Grants Pass, 200 miles away. Ray Morgan made the whole process easy, took care of paperwork, and even delivered the vehicle and took away my old car. I experienced nothing but courtesy and professionalism the whole time. Now she is happy so we are happy. Thanks Ray!

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by Cbaltimore on 02/28/2018

I purchased a new car from this dealership on 2/26. A's soon as I entred I felt welcomed and not once did I feel any pressure. The finance mgr Ray was very helpful and Douglas was able to answer all my questions. My total time at the dealership easy just under 3 hrs which was awesome. I would recommend them to anyone

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by SherriJeff on 01/21/2018

Really pleased with our whole buying experience. Ray Morgan was our salesman and he was great!! He was informative, but not pushy. Will go back when it’s time to buy another vehicle and buy from Ray.

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by MommaDice on 01/08/2018

Travis was great to work with. He worked hard to get us a great deal. He was very honest and a measure to work with.

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by The_Saint on 04/21/2017

Worked with Larry. He joked and said to rate him as 'Just OK'...lol. smooth transaction, solved a last minute concern in minutes to our complete satisfaction. Glad we bought here.

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by mcclinr on 03/23/2017

Travis Cooke at Lithia Grants Pass made this experience so comfortable and simple. Friendly, Honest, patient, and knowledgable! Thank you for your no pressure attitude!! Rashell

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by Janewell on 03/21/2017

My experience was perfect! Took less than one hour to do the whole deal. No haggling! Our salesman, Errett was knowledgeable, friendly, honest, and professional! He even came in on his day off to deliver us our new Jeep! Aaron in the sales office was great too! He was organized, quick, and friendly! Amazing team at Lithia Chrysler Jeep Dodge of Grants Pass!

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