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Fantastic car buying experience

Written by mathewspa on 07/31/15 07:34:24 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

If you are looking to buy an excellent, reliable pre-owned vehicle, be sure to put Robberson Ford at the top of your search list. Here’s why. My husband and I were recently looking for a low mileage, mid-sized SUV. After going to almost every dealership in Bend, we met Dale Hayden, a salesman who made it clear from the start he was out to serve the buyer and make buying a used car a pleasurable, low-key experience. Not only did Robberson have a great selection for us to choose from, Dale was incredibly knowledgeable about advantages and special features of the varying vehicles we were considering which helped us choose what turned out to be the perfect vehicle for us and our family. Before making an offer, Dale introduced us to his sales manager, Greg Cannell, and we joked around for awhile before negotiating a deal. There was no back and forth silly manager-salesman tactics. I grew up with a step-father who owned a dealership, so it is difficult to impress me as I am often wary of the sales tactics that are so frequently the standard in the auto business. At Robberson, it took only about ten minutes for us all to agree on a very fair price. Within an hour, we wrapped up the deal by signing papers with Aaron McCann, the finance manager, who was also delightfully personable, efficient, and customer-oriented. As we drove away, my husband and I felt elated with the whole experience, not the least of which was the delight of finding one of the best slightly used vehicles we have ever owned. We are lucky to have at least one dealership in Bend that obviously values the quality of interactions it has with its customers.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable Did the dealer honor all commitments made? Not available

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Thank you for this review, Matthew. We really appreciate you leaving us your input. We are very pleased to hear that Dale, Greg and Aaron could make your car shopping experience so pleasurable and stress free. We are glad to hear you a loving your new car. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best, Jeff Robberson- President

  • By robberson_ford
  • on 08/05/2015
  • 10:18:35 PM PDT
  • (dealer response)