Bob Moore Ford
Customer Reviews of Bob Moore Ford
Azucena Espinoza
byon 03/22/2024
Azucena is a ROCKSTAR! However, the entire Bob Moore Team is to be commended. They were flexible, fair, and accommodating in every respect. Azucena, is a sweet, professional salesperson that knows her product! Will definitely recommend Azucena and the Bob Moore Team to anyone wanting a fair deal. Of the three Metro OKC dealers I've worked with, Team Bob Moore and especially Azucena, they are the best! Hope to see them again soon!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Azucena Espinoza
byon 03/22/2024
Azucena is a ROCKSTAR! However, the entire Bob Moore Team is to be commended. They were flexible, fair, and accommodating in every respect. Azucena, is a sweet, professional salesperson that knows her product! Will definitely recommend Azucena and the Bob Moore Team to anyone wanting a fair deal. Of the three Metro OKC dealers I've worked with, Team Bob Moore and especially Azucena, they are the best! Hope to see them again soon!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Out of State Buyer Online
byon 02/23/2024
I had a smooth, pleasant and professional experience purchasing a low mileage, late model used car. It was priced reasonably, our price negotiation was short and reasonable, and after putting down a deposit the dealership staff efficiently worked through all the transaction's details. I was met at the airport, took delivery of my car and drove home (two states away) without any problems. A week later the title and other documentation needed to register the car in New Mexico arrived and earlier this week, I completed that at the MVD. Although the finance manager at Bob Moore had offered to further help if I ran into any problems with the documentation, there were none.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Dedication
byon 01/01/2024
Sales and financing made the experience of purchasing a vehicle effortless. Sales provided a complete detailed description of the vehicle and options available, along with an explanation of how to use the features. Financing worked to insure the optimal payment plan, with an outstanding APR, and insured the protection plans wanted were included. Available discounts were suggested which made the purchase sweeter.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great deslership
byon 10/07/2023
Easy, convenient, solid, honored MSRP, great bunch of people. Pleasure doing business with
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2024 Moostang GT
byon 09/21/2023
When I was first looking to get the new 2024 Mustang GT, I spoke with several dealerships to get an allocation. Bob Moore was the first to reach back out to me, so I went with them. Through out the whole process they were more than accommodating. Even though I was very particular about how I wanted the vehicle to be handled ( I did not want them to unpack it, detail it, or drill holes in the bumper) They did everything I asked and even followed up with my to make sure they had everything correct with my order. Dillon handled everything for me and was so delightful to work with. I would recommend Bob Moore over and over again. They are awesome!! Ask for Dillion and you will not be disappointed. He was very pleasant to work with and his customer service was impeccable!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great SUV purchase from Bob Moore Ford
byon 08/26/2023
Justin and Jason was great to work with on my SUV purchase. Both were very helpful, professional and accomidating. The deal was very timely and hassle free. Thank you for the great service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Truck
byon 06/27/2023
Fast friendly. Best buying experience I’ve had
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful
byon 04/17/2023
Dylan was great! He helped me find the perfect truck. He was very helpful answering all of my questions. Very patient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service. Misrepresented the truck
byon 03/13/2023
Bought the truck over the internet sight unseen. The salesman certified the truck was immaculate. The entire flat bed was totally rusted out. Also did not honor the price on the internet. Said they did not post it right. They did do their best to get closer to the posted price, but still had to pay more than advertised. Wouldnt be upset about paying more if the truck was in the condition they certified it to be.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great experience
byon 02/05/2023
They were quick to respond to emails and very friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
dishonest sales team
byon 10/26/2019
Saw a car advertised that was also in Tulsa - same pictures. They refused to tell me if it was there or not and kept trying to get more personal information. I provided an email - I was finally emailed that the car was "sold." They still have it listed and it is still listed in Tulsa. Worse, they used my email to sign me up for their constant sale pitches. I will never deal with these people again!
What's you word worth today.....
byon 03/01/2018
"Ripped off" - ripped off I made a price deal on a new truck with the sales manager and we agreed to a price. The sales manager came out about 10 minutes later and said the general manager wouldn't let the truck go for that price. I stated we already made a deal and agreed to the price. I ended up paying about $900.00 dollars more for the truck. A deal may not always be a deal at this place. Where I come from when you shake hands and agree to a deal, then that is your word. It tells a lot about this place when they don't keep their word.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Excellent service
byon 09/13/2017
Could not have been more satisfied with the quality of work. Jose the service advisor has always taken excellent care of me and my vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bought two cars from this company, will never work with them again
byon 09/19/2016
I bought a car one year ago with thier top tier warranty, well the warranty company is also owned by Bob Moore, my car has been in the shop for over 8 months of the year I've owned it. The expensive warranty has been a total wash. As I now have paid 8,000 out of my pocket and they still will not correct the issues needed to have a running car. This car was $40,000 last year.. Now being in finance I understand depreciation. But when I went in and asked for an even trade just to have a car that actually runs its was as if I was invisible. They then offered me 17,000 for it on a trade scenario. Really my car you sold me depreciated 52% in one year?! And you won't even work to try and make it right? So I'm now out a lot of money and the car had another problem causing it to be almost unbearable to drive. Needless to say I will never buy from them or recommend them to anyone ever again. I will give them a shot at making this right but the @customer service portion is awful.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
No Title to Vehicle
byon 01/15/2016
I recently bought a vehicle from Bob Moore Ford, 30 days later I still have no title to my vehicle!!! When asked about it, they tell me they don't know if they can get a title to the truck! Now they cant tell me if the vehicle I traded in, is even on the lot anymore! Should have stuck with Seth Wadley in Pauls Valley!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Very Prompt Service
byon 10/16/2015
Took my car in for Resitol treatment, they told me how long it would take, called me when it was done and easily picked it up...drop off was a breeze as well...always love using this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bought our 3rd new car from here!
byon 10/16/2015
Just bought our 3rd new car from here. They are always very accommodating and willing to find the exact car you want, not just something on the lot. Kermit Denton did a great job finding me my car while I was out of town and it was there waiting for me when I returned...all gassed up and ready to go. They also provide one on one training for the Sync technology, which is fantastic.....
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car Buying
byon 10/04/2015
I have previously purchased a Ford Edge and have just purchased a pre-owned Altima. Financing at Bob Moore Ford was very effortless and enjoyable. The salesman for both purchases was Justin Bowers. Justin made my car buying experience great, I was completely satisfied with his help in the purchasing of both vehicles. Justin is a very polite, professional and knowledgable salesman. When purchasing my next vehicle I will be returning to Bob Moore Ford and Justin Bowers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best dealership in Oklahoma
byon 12/04/2009
I went to Bob Moore Ford on a Saturday to look at the new F-150's. When I pulled up a salesman named Kyle B. came out to greet me. I told him what I was looking for and what I was doing and he took me right to the vehicle I was looking for. After test driving the truck Kyle and I walked inside where he introduced me to his manager Roscoe who made me feel very comfortable with the dealership. After they gave me the price on the truck I went to the people who do all the paperwork for loans. He was very in depth and explained everything about the warranties etc. After I bought the truck I went home and did some research on my purchase and found out that they sold me the truck for less than what the other dealerships in the area had sale priced theirs on the internet for. I would highly recomend this dealership for sales and if the service is anything like buying the car was then I will be writing a great review for them as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Oil Change (or not)
byon 09/17/2007
Dropped off my truck for a routine oil change the morning before I was to leave for a summer trip. I drive back 30 min with my wife later that evening to pick it up. Too bad the service rep totally forgot to do it. He says "oh we didn't get to it". They had it for 10 hours with no phone call and all I wanted was an oil change. I had to take my truck on a long trip and put many more miles than I would like between oil changes. The service adviser wasn't the least bit apologetic, he just said that they would get to it tomorrow. I have never returned to this dealership. A friend from work dropped off his F-150 for warranty work--a badge on the side needed to be replaced due to it peeling. He gets it back with a new badge but several scratches all around the badge. They admitted that they did it, but kept the truck for over a week to have the body panel re-painted. The quality of work here is poor, I would simply choose one of the other Ford dealerships within the city.
- Recommend this dealer? No
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