Service Big Red Suzuki Car Dealership Norman Oklahoma | Edmunds
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Big Red Suzuki Service Reviews

  • 418 N Interstate Dr
  • Norman, OK 73072 (map)
  • Chat with Dealer
Service Rating:

Read this Before you buy......

Written by blkelley777 on 01/14/10 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? No

I made a purchase with Big Red Sports and Imports of Norman. In the beginning I was generally pleased with my purchase minus the haggle, pressure and old school tactics they used to get the sale. Being up front and honest would have made things easier. The 06 Grand Vitara seemed like a good choice. I was happy with the warranty 7 year 100k power train warranty, making me feel better about the purchase. I also purchased an extended warranty, which I felt pressured into. The vehicle ran well without much issue. We serviced the vehicle on a regular basis. More frequently than what was suggested by Suzuki. The car broke down on a business trip this December in 2009. I took the car to the dealer where I made my purchase in hopes I would be treated fairly. I was informed that my factory warranty will not cover the damages to the vehicle due to the oil break down in the engine. I gave them my service records for the vehicle. I was informed that this meant nothing and the factory warranty as well as my extended warranty will not cover any repairs. My first question was do I sue the Oil company for making faulty oil or does the oil companies not make oil up to Suzuki standards. I would like to get an opinion from a Castrol Representaive. My second concern would be why the factory suggests oil changes every 7,500 miles (which seems very out of the ordinary.) Unless they are trying to give themselves excuses for not covering warranty due to oil build up in the engine. It also seems rather odd, that I have not got a written statement from the dealership why they are throwing my factory warranty and extended warranty out of the window. My certified Mechanic stated if the oil pump is not working properly or failed which is part of the powertrain, it would build sludge. Instead of them investigating this, the burden is on me to prove it. If you have had similar issues I would love to hear about it. [violative content deleted]

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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i also own a suzuki and receive the run around from big red from empty promises to shady service mangers to bad mechanical repairs to being without a car while it sits in the lot for a week cause they needed it for a week to fix but at the end of the week they had forgot what they were supposed to do and couldnt find my phone number even though i have called over twenty times and gave them my number and i have had the car in there three times before

  • By kjeter1
  • on 03/09/2011
  • 08:13:09 AM PST
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