Service AutoNation Ford Westlake Car Dealership Westlake Ohio | Edmunds
Print | Edit this listing

AutoNation Ford Westlake Service Reviews

  • 23775 Center Ridge Rd
  • Westlake, OH 44145 (map)
  • (888) 779-1394
  • Chat with Dealer

Service Reviews

Sort By:
Service Rating Service appointment By Blackbay on 08/07/18 04:16:26 AM PDT
Recommend this dealer? Yes

I have never received poor service at autonation Westlake. Making apointments to communication are always above my expectations
Read the full review

Service Rating Service not done By Tflynn14 on 01/11/18 02:01:26 PM PST
Recommend this dealer? No

Had work done at AutoNation and they asked if I would like to add an oil change. I did, and I was charged for the service but the service was not actually done. An expensive oil change especially for one not done. This was almost two months ago. Since then I have tried contacting them about it four ...
Read the full review

Dealer Response

Thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, we would appreciate the chance to speak with you, please contact our GM at (440) ... Read more

All Comments (1)
Service Rating Rip off specialists By boats82 on 01/10/18 01:42:28 PM PST
Recommend this dealer? No

By far the absolute worst service department around. We have a 2-011 Edge. It now has 122,000 miles on it and a bad front transfer case. We had this in at service department at least three different times in the past five years for transmission problems but to our amazement the mechanic was NEVER a...
Read the full review

Dealer Response

We appreciate you taking the time to respond. The staff at AutoNation Ford Westlake take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (440) 296-3019 to discuss ways we can ... Read more

All Comments (1)
Service Rating Timely, Thorough and Trusted. By Clawjack on 11/14/17 05:24:18 AM PST
Recommend this dealer? Yes

Hardly can find words suitable enough for the excellent reception, speedy work and happy outcome for the 5000 mile check up on my Escape.
Read the full review

Dealer Response

We are happy you had such a positive experience with us! Feel free to stop by if you ever need any more help.

All Comments (1)
Service Rating Awful Service Experience By FordGirlNoMore on 11/06/17 09:34:08 AM PST
Recommend this dealer? No

After buying almost 50 cars from this dealership I can honestly say that I would NEVER go back. Their Service Department is awful. They nickel and dime you for everything, cannot diagnose your vehicle accurately and employ individuals who should not be in customer service. After clearly breaking ...
Read the full review

ADVERTISEMENT
ADVERTISEMENT