Service Ferris Toyota Car Dealership New Philadelphia Ohio | Edmunds
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Ferris Toyota Service Reviews

  • 634 Wabash Ave NW
  • New Philadelphia, OH 44663 (map)
  • Chat with Dealer

Service Reviews

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Service Rating Service at its best By 1oldflyer on 01/05/17 12:36:03 PM PST
Recommend this dealer? Yes

Service Department manager was NOT going to release my car until HE was completely satisfied that everything that was fixed WAS fixed
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Dealer Response

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, The ... Read more

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Service Rating Echo By fpierce1082 on 10/28/16 09:20:36 AM PDT
Recommend this dealer? Yes

Manager Ed made sure that I had excellent service. I greatly appreciate his hard work. Ed makes sure the customers are well taken care of.
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Dealer Response

We are truly grateful for this awesome review! We are thrilled that Ed was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. It was a pleasure to assist you and please let us know w... Read more

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Service Rating Work Preformed By Jessie_Rose69 on 09/13/16 09:30:25 AM PDT
Recommend this dealer? Yes

Their work performed is Great ,I told them I had a Hub Bearing gone out I ask them if I was right if they would credit my deductible on my Insurance they said no .I think if you know what your talking about they should Credit You......Thanks
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Dealer Response

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Reg... Read more

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Service Rating gmaboss By carolsue135 on 09/01/16 07:30:24 PM PDT
Recommend this dealer? Yes

It was done in a timely manner, explained to me, and told would I would need done for the things that were found to be going bad, and given a price estimate.
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Dealer Response

Hi, and thank you for your kind words. We are very happy to hear that your vehicle was completed in a timely manner and that our team gave you some insight on your issue! You learn something new every day! We look forward to working with you again in the futur... Read more

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Service Rating Ferris survey By PatricknVal on 09/01/16 05:15:23 PM PDT
Recommend this dealer? Yes

Taken care of in a timely, professional and friendly manner. The associates there are very customer oriented and always helpful! Ferris should be proud of their associates!
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Dealer Response

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best, The Ferris Toyota Team

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