Liberty Ford of Maple Heights
Customer Reviews of Liberty Ford of Maple Heights
Top class
byon 04/22/2024
This is my 3rd truck this year I bought from these guys I find them to be very fair in their price. Efficient and fast. No messing around or up selling. To the point deal done.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Top class
byon 04/22/2024
This is my 3rd truck this year I bought from these guys I find them to be very fair in their price. Efficient and fast. No messing around or up selling. To the point deal done.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Buying Experience
byon 04/19/2024
Love the experience as it was fast easy and exactly what I asked for. Thank you
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
If you Like buying cars in Walmart Parking lots you will love this place
byon 12/30/2023
I will never buy a car from here again. I bought a vehicle with less than 30,000 miles on it and within two weeks I had to pull over because it was smoking. I pulled over to see the front left brake was locked up. I had to get all new brake pads, calipers, and rotors for the front. This was $1,300 out of my pocket before I even made the first payment on it. I called to ask if they would help out with this in any way seeing it had only been a few weeks. It took weeks till I was even able to talk to someone on the phone. They kept telling me to just leave a message on a machine they transferred me to. I ended up leaving three different messages weeks apart seeing no one would talk to me each time I called. When I finally got to talk to someone he said it was a mechanical failure so it wasn’t on them. He asked if I bought any of the warranties they offered which I did not. He said too bad and hoped I learned a lesson from this. I understand I assumed the responsibility by not paying for a warranty but for a vehicle this new and expensive you would think they would want to help and cover some of the cost. Also with it being something like brakes which they claim to check you think it would be covered in some way. Instead, I was ignored for weeks of calling and then treated like a child for not paying for one of their warranties. I have gotten better customer service at a grocery store. If this seems fair to you feel free to buy a car from them. They were great as far as selling me a vehicle. Once they had their money I was ignored and treated like a child for not buying a warranty. $1,300 for brake-related issues before my first car payment is absurd. Being ignored for weeks is bad customer service. Being told that “I hope you learned a lesson” from sales management is condescending and rude. I do have one positive thing to say. If you’re fine buying a car from someone in a Walmart parking lot you will love this place, same peace of mind.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
ram 1500
byon 10/22/2023
I love the experience I was given at liberty Ford I was look for used ram and Steven and his crew beyond to help me I love my ram they found me
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Brian Johnson
byon 08/31/2023
My car salesman, Bryan Hawkins, has always been extremely patient and helpful in placing me in the best vehicle possible to fit my needs q He has very good knowledge of the industry and his character is impeccable in my opinion. He actually cares about the customers which is extremely important.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Buying Experience
byon 07/25/2021
I’m located in Michigan, I knew what I wanted and the transaction was done completely by phone and they delivered the vehicle to me. There were no high pressure tactics. I work in the trades and I tell everyone about my experience. I will be buying my next F-150 from Liberty Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/07/2021
Gary in service make it happen everytime!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
transmission fluid change
byon 09/23/2019
The person that took my service order was not completely sure I should have the service done that i wanted so she checked with associates regarding the situation I appreciated this very much an it made me comfortable that they would do the right thing
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Extremely Satisfied Customer!
byon 08/30/2018
Had the best experience with Liberty Ford in Maple Heights. Customer service was stellar and they were very acommodating. Love my 2018 Ford Edge SEL which is my very first Ford purchase made for just me. I have purchased two cars previously from Liberty Ford in Maple Heights for both my kids. Due to their outstanding customer service I will continue to purchase from this dealership in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Features
byon 04/04/2018
Dropped car off in the AM ready in a few hours with all of the services performed as promised
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
excellent service
byon 12/26/2017
6 month service appt. was prompt & quick. overall safety check & car wash was a plus.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Not happy
byon 12/12/2017
They really don't know how to fix a car but they are very good at making it very unsafe and not fixing it right
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Best customer service and best vehicles!
byon 12/14/2016
I can't imagine buying a car through anybody except Liberty Ford. They have gone well above and beyond any effort to make the experience as easy as possible. I barely had to do anything to get my new Escape and could not be happier! Thank you Liberty Ford for continuously being so wonderful time and time again. Much appreciated!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience, As Expected!
byon 09/13/2016
Sales associate Brian Hill and the finance guy Randy both stayed late to make sure I got my Escape that day. Brian took the time to find out exactly what I wanted in a car and matched me up with a perfect fit. He went over all the features and explained how everything worked. The whole team worked together to get me the best pricing available. I am once again VERY happy with my experience and have already recommended Brian and Liberty Ford Maple Heights to several people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Expenience Ever
byon 09/08/2016
We had the best experience we've ever had purchasing a car. Cary DeCapita and Lorenzo Martino were great salesmen. Very knowledgeable. Greg Davis, New Car Mgr, was really nice to deal with. Ken Stafford was very easy to do the financing paperwork with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wheels
byon 08/29/2016
Service was wonderful and kept me informed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Rating
byon 08/22/2016
My sales guy Jay and other staff were very professional.. Jay went over and above to make me feel comfortable before and after sale. Top notch, honest sales guy! I would highly recommend buying from Liberty Ford.. Ask for Jay. Great Place and Great People!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Milan accident
byon 07/30/2016
After the confusion of deciding on whether to fix my vehicle was remedied, my overall experience was very good. In the future verification of whether to stop work on a vehicle needs to be documented so there are no delays in getting the vehicle back to the customer like my situation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 07/09/2016
I leased a 2016 ford fussion, the service was excellent and the staff was very helpful and courtious
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great dealer
byon 07/03/2016
I purchased a Ford focus from the this week I was going to purchase a 2013model, but I was shown by the salesman that my payments on a new car would bexpect less than what I was paying on my old car.I also have a full warranty on thiscar.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Maple heights Liberty Ford
byon 06/25/2016
It is a unique experience to go to a car dealer that I trust- and I have had many different dealings over the last 40 some years! Exceptional staff and customer service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
