Bob Boyd Ford
Customer Reviews of Bob Boyd Ford
2023 F350 XLT srw
byon 06/18/2023
The good folks at Bob Boyd Lancaster Ford still provide personal customer service and attention to your vehicle needs. No rush, pressure or urgency to purchase. For those who call CBus home, make the short trip south to Bob Boyd, you'll be glad you did.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2023 F350 XLT srw
byon 06/18/2023
The good folks at Bob Boyd Lancaster Ford still provide personal customer service and attention to your vehicle needs. No rush, pressure or urgency to purchase. For those who call CBus home, make the short trip south to Bob Boyd, you'll be glad you did.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
50% of requested service received
byon 05/10/2023
Scheduled regular “The Works” service and an alignment check. Dealer set day and time. After arrival dealer performed “The Works” but said there was no tech available for the alignment. Had to reschedule the alignment, but now looking at other options. Always had good experience with this dealer previously. Disappointed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Oil Change
byon 01/24/2023
Oil change. Signed in, work done in timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2011 Buick Lucerne purchase
byon 12/29/2022
I found the car on the dealer's website,and liked how clean it appeared for the sale price.I drove it and thought it was a good buy,especially after working with Mike,my salesman,and getting the price down lower.Have had no problems since with it.It's started even in the zero degree weather I've had here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great people !
byon 12/24/2022
Its always a joy visiting with all the service writers . very helpful and extremley nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tire sensor
byon 11/08/2022
They did everything well except they can't or won't fix the tire sensor problems. Drive for about 15min and the left front sensor fails them resets in about 15min. They can rotate the tires but the problem doesn't move. Stays left front. This is a 2021 truck and it has been in the shop several times.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Great service
byon 08/01/2021
Upon arrival I was greeted by a service advisor. She checked me in for my requested service and it was completed immediately
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 07/14/2021
Quick
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tom Schmeltzer / 2016 Ford F150 XLT Pickup Truck
byon 06/15/2021
My experience was very enjoyable. Amy at the service desk is the best to deal with! I also visited with Dave Smith in sales for a little while during my stay at the dealership. What a class act he is, asset to the company, my opinion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 04/08/2021
Very good dealship to work with. Our salesman was amazing at every aspect of the process. We did buy a used car and it is nice. We are having issues with the car that needs addressed. Hopefully we can get that fixed and it will last a while. Would still buy from them again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Explorer
byon 12/05/2020
I took my 2016 Explorer to the dealer due to a recall I received. The work was done in a timely and professional manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
check low tire at fast lane
byon 12/02/2019
very friendly check tire and put air in no seen leaks no charge . :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department
byon 09/22/2019
My wife and I were very pleased with the service on both of our vehicles. While rotating the tires on our Ford Escape a small scratch was made on one of the wheels. The service manager showed me the mark and offered to replace the wheel. The mark was so small we would have never noticed it. We declined the offer to replace the wheel, but did thank the folks for their honesty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2010 Mustang GT
byon 08/08/2019
This service experience was great. The service advisor was helpful in getting my car scheduled, the technician did a great job, and made an extra effort to help with my specific issue. Thank you very much!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Expedition MAX
byon 07/15/2019
Went about as smooth as I think it could have, no real issues.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Elton Graham
byon 04/03/2019
I was able to get a next-day appointment to have my vehicle fully checked out, oil and filter changes. tires rotated also engine and cabin air filters were changed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lazy
byon 12/18/2018
My 2015 Ford Mustang GT that has 28,000 miles is making a horrible noise when you put it in reverse and turn the wheel. Bob Boyd first told me it would be 3 weeks before I could have an appointment for a warranty issue. Then once they got my car, they could not "hear" the noise. My son had to go and show them. Then they just said that I needed an alignment and new tires. Again, the car has 28,000 miles on it. Why does it need tires. They told me that the rear tires were still good. They never moved the "good" tires up front to see if the noise was still happening. I did that when I got the car after them having it for a week and did nothing. The car is still making the noise. If they can't charge you for the work - they don't want to do it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Always Excellent Service
byon 09/27/2018
I enjoy taking my vehicle here because I always get service with a smile and they know me by name.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2018 Ford Explorer
byon 07/23/2018
Pleasant buying experience. Good price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Joyce Frasure
byon 05/01/2018
We received the usual high quality care at the Bob-Boyd service department.The employees were friendly and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Not at all satisfied
byon 04/09/2018
Bought my vehicle from them had all kinds of problems with it and because I didn't get a warranty on it I couldn't do anything about it except take it to them less than two months after purchase for repairs paid for that and it still wasn't right
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
