Customer Reviews of Tansky Sawmill Toyota
Do not come here for service
byon 06/24/2023
I just wanted to have my 40k service performed. I informed the service advisor about this, and specifically requested 0W-16 grade and viscosity oil. They asked if I wanted a comp. car wash, to which I denied. Lo and behold when my car comes back, their writeup states 0W-20 oil, and the car was washed and still wet. When questioned on the 0W-20, the SA says I don't know anything, and that's just how the computer prints? Very honest and respectable business here folks!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
No Communication, Steals Money
byon 11/14/2021
I've been a Tansky customer for a little over six years and will never return for another vehicle again. Please never lease or purchase a vehicle from this location and avoid trading your car in here at all costs. See below for my reasoning. I paid off a lease a few months in advance but then received an email back in October about the dealership buying out leases and used vehicles, so I checked out their selection and decided to move forward with a lease toward a new RAV4. I called Toyota Financial Services and requested a refund for my overpayment and they obliged, letting me know that it would take a few weeks to reach me via check in the mail but it was in process. I moved forward with the RAV4 and that was that. A month later I still hadn't received the check, I called Toyota Financial and they let me know that the dealership didn't pay the full amount of the lease and they kept my money to make up the difference. They then explained that the dealership would have to refund my money because of the shortcoming/end of lease terms. I called the dealership, explained my situation, and was told a manager would reach out to me in a few days. Two weeks went by and I heard nothing. I repeated this process three times and still hadn't heard anything, so I got a corporate customer service resolution specialist to forward my issue to one of their corporate team members within the dealership who then reached out to me. After explaining the situation again, she said she'd need to review the lease agreements and would contact me again. After a day or so she reached out and couldn't determine where my overpayment had been made, then got the sales manager, Steve King, to speak with me about it. He was immediately defensive and accusatory saying that they didn't owe me anything, etc. etc. I explained that there was absolutely an amount owed to me, I paid for 36 months and turned it back in for a new lease after 34 and that I can't be charged for something that I didn't even have in my possession. His first reaction was literally "Why would you pay ahead"?. He then went on to say the refund would have to come from Toyota Financial since they provided the payoff quote. I asked if he'd call them with me and he refused saying he would only speak to the same representatives I would. Clearly it was going nowhere, so I said I'd call them again and did. After they told me the same thing, I took things to the Attorney General for mediation since neither party was helping me. Once the mediation began, the story changed to "We've tried explaining equity to this customer multiple times" and that they don't owe me any money, etc. I explained the math, showed them where to find the information I used on their own documents, and then never received a response and they let the mediation fail. I called Toyota Headquarters to escalate the issue and they said they can't do anything other than log a complaint against the dealership. It's been seven months now and I've still not received a dime. This dealership, and Toyota as a whole, is an awful company with no moral integrity and are completely untrustworthy. I legitimately loathe this company and dealership and wouldn't recommend them to anyone. Please do not purchase a vehicle with Toyota as they clearly cannot be trusted in the slightest to correct any errors on their end.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Exceptional staff and dealership
byon 08/25/2020
I had been researching cars for a few months before deciding test drive them. I was deciding between 3-4 different makes and models. Tansky Toyota was the second dealership I had visited in search of my new car. Immediately walking into the building I was greeted and could already tell that I was going to have a great car shopping experience here. I test drove the RAV 4 and loved it. Before leaving for the test drive, the car salesman had went over every feature in the car. I was appreciative since my older car doesn’t have many of the features this new car has. They didn’t have A RAV 4 with features that I wanted in stock due to COVID. Bryan Barrett, one of the sales managers had said that there was one in freight that would hopefully be arriving soon with the features that I was looking for. I loved the car, but wanted to make sure that I wouldn’t have buyers remorse, so I needed to drive the other model that I was considering. I wasn’t pressured into purchasing the car like most dealerships do. I took his business card and test drove the other car the next day. That night, I contacted Bryan and told him I wanted to purchase the RAV 4 that was coming in. He mentioned that the car should get in on Friday, it was Thursday when I reached out. He said he could have the car detailed and ready to go the next day. I was ecstatic. I worked with Bryan to sign and fill out the paperwork on Friday. Bryan made it a very smooth and easy process. He was exceptional to work with and Tansky is lucky to have him. I definitely recommend Tansky to everyone and will be a customer for life. They have great vehicles and even better people.
Great Experience
byon 05/13/2020
From the moment we walked in the door we were completely satisfied with customer service. Salesman was direct and didn’t waste our time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great dealership
byon 05/04/2020
Good social distancing during pandemic. Went in for 1st service visit for RAV4. I can tell they care about customers and employees.
Woody at Tansky Sawmill Service is Amazing!
byon 05/01/2020
Woody was honest, transparent and authentic. He gave me accurate information and proper guidance and didn’t allow me to have unnecessary work done even though it would have been more money for his shop. I appreciate his follow up and his service during pickup too!
Service review
byon 04/29/2020
Today I received service on my Toyota Corolla. In addition to the regular service Tansky performed the service required by the recall notice. All was done efficiently and courteously.
Great experience
byon 04/23/2020
We had an amazing experience at Tansky Sawmill Toyota. Every employee we encountered went above and beyond to make sure we were comfortable with our purchase and were kind, courteous, and friendly. Would 100% recommend to everyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
communication issue
byon 04/21/2020
I feel that the service technician did not check with me during my service appt. I was scheduled to get an oil change - but a complimentary check of all of the car functions was done. This is great - but I would have appreciated being told of the 2 issues that might become a problem. I almost hurt myself when I got in my car - the seats were not placed back to the position I left them in. I am glad I did not hurt myself. The complimentary car wash is a great service - but I would have appreciated being asked if I wanted the car wash done. I might have said no. When I got the car back there were still suds on it. There was still dirt on the hood. I hope this was a brushless car wash. I spent a lot of money to get a new front end - bumper from a Toyota body repair shop. They asked me to]only to use a brushless automatic car wash -- to keep the new paint job I got when it was fixed. I bought the car that I got serviced at the same dealership I purchased the car. I will continue to use the service/repair shop because the person that is in charge of it always gives me excellent customer service when I see him.
Professional and courteous
byon 04/09/2020
During this pandemic service station is very well prepared and clean
Finance my leased vehicle
byon 03/31/2020
I had a smooth and painless process buying the vehicle I was leasing. If and when I decide to buy a new vehicle I would buy from Tansky!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Always Provides Excellent Service!
byon 03/25/2020
Tansky Toyota always provides me with the best customer service and auto service! I have purchased several vehicles from Tansky, and I plan to remain as a loyal customer. My service appointments are scheduled and any work is completed promptly! The staff is very friendly and professional. I receive reminders via text and follow ups to confirm satisfaction with the work performed. Thank you, Tansky Toyota!
2020 Highlander purchase!
byon 03/14/2020
This was my first purchase from Tansky Toyota and I couldn’t be happier with them!! Everyone I talked to was more than helpful and courteous! Great experience! I highly recommend to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service!
byon 03/05/2020
Took my 93 Supra in for a checkup and to see if they could fix some minor problems. Not only were they able to address my issues, but they took great care of my classic car. I don’t feel like I’d get that same service at other places, because I haven’t gotten that kind of service from other places that I’ve brought my vehicles to. 10/10, would take my 2JZ back again!
Overall satisfied
byon 03/04/2020
I dropped my car off the night before scheduled service. I was called to discuss repairs and scheduled maintenance before 8am. I was additionally called back at 12 noon as follow up to the earlier call. I missed both calls but the service advisor made clear in the voicemail what was going on with my car and when it would be ready. I appreciate the professionalism and the service provided.
Tire replacement
byon 03/04/2020
Tansky continues to impress. I do not live in Columbus but have returned for all my service. Needed tires which I have alway purchased locally. I decided to get tires from Tansky. It was quick, easy, and the best deal hands down. Tansky best the price on the place I’ve gone for 20 years. Not only were the quality of tires great all the extras Tansky provides are huge. Free rotation, two years road side repair and the best mile range??? Great stuff. Thank you Tansky!
Service
byon 03/04/2020
Service dept was great and completed work quicker than estimated time given. Very courteous and accommodating
Wonderful experience
byon 03/03/2020
Have been a Toyota owner for almost 20 years. My partner and I just purchased our 8th new Toyota From Tansky. Had purchased all my previous Toyota’s from another wonderful dealer and have nothing but wonderful things to say. But a job change has me working very near a different dealership Tansky. They were every bit as great as my previous dealer. Thanks Tansky
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Fantastic Buying Experience
byon 02/28/2020
We recently purchased a 2020 Sequoia from Tansky. Tanya Williams worked with us and was a delight. So responsive, helpful and knowledgeable. Very pleased with our experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great, friendly, reasonable service
byon 01/28/2020
This was the best car buying experience I’ve ever had! They did a great job working with me and meeting my requests. They were very friendly and genuinely a joy to do business with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
I don’t recommend my friends and family.
byon 01/27/2020
I have done small repair on my truck, they have very long wait time. Later I found the truck is not repair as is supposed to be. So I have to visit them twice for no reason. They never inspect the work and make sure before they handed to costumer. I ask one of the technicians to fix BSM system but he simply said just turned it off and drive.
For 50 years, Tansky Sawmill Toyota has been serving the Columbus, OH, area with new Toyota models, quality used vehicles, exceptional auto repair and car service, and Genuine Toyota car parts. Because we understand that not every dealership is the same, we do our best to put our customers and our community first. We participate in our community through partnerships such as Flying Horse Farms, Equitas Health, Local Matters and many more. Additionally, we are heavily involved in the sponsorship of The Ohio State University as well as local high schools by supporting their educational and athletic programs.
Furthermore, our mission is to always exceed in automotive expectations, offering competitive prices on our new and used inventory along with outstanding customer service. We want you to be able to drive home in your dream car, thus we provide new and used vehicle specials that will guarantee that you drive away with more money in your pocket.
1 Comments