Mercedes-Benz of Easton

by evansjc on 03/13/2011

I wouldnt buy a car from the Germain group if they were the last dealer on earth. Today I called twice and spoke with Matt Frasier, he checked the inventory for the car I was interested in and both times told me it was available, as well he told me he would have the car pulled and prepped for us to see. After driving close to two hours rather than being available he took another customer, so we waited. After 40 minutes another sales person offered to help us only to then inform us the car that we checked on TWICE today was sold yesterday, but they had another nice car (which was of no interest to us) they could show us. After wasting my day off driving to Columbus there was no way I would spend a moment more in this dealership. Well my next letter is to MB USA, next weekend we will be driving an A8 and a 750 as I have desire to own another Mercedes.

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by thetruth4eva on 07/23/2010

I purchased an R350 about two months ago and had cosmetic issues with dents in the hood and posterior. I made several attempts to contact the consultant and she never called me back to resolve the issue. Additionally, the Sales Manager was no better because he to was extremely dismissive and procrastinated with bringing closure to the matter. Furthermore, the car had only 12,500 miles and is due for a Service C maintenance already. This has been a frustrating and irritating experience. Never buy from these guys! They do not care about customer satisfaction!

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by alliew on 05/28/2010

Delete review

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by norahs1 on 02/15/2010

When I purchased my 2007 Mercedes Benz C280 from Germain of Easton in December 2009, I was pleased with the overall buying experience. However, a few weeks later while backing out of the driveway, I noticed that the braking system seemed to have a problem. The brakes vibrated/grabbed as I stopped the vehicle while driving in reverse. I immediately scheduled an appointment online with Germain service department, using their new online "service appointment" webpage. It was great to receive an email (with a description of the problem) confirming my scheduled appointment. I was impressed. When I arrived at Germain for the appointment, the service advisor said he did not have an appointment for me but could see where I had entered the information online. No problem. The service advisor informed me that the brakes were logged in at 70% capacity in the front and 30% capacity in the rear at the last inspection before I purchased the vehicle, which was just a few weeks earlier. Then he asked me if the warning indicator light came on signaling that there was a problem with the brakes. "No," I answered," it had not." He explained that the vehicle will let me know if and when there is an issue with the vehicle, including a problem with the brakes. I asked a few general questions before heading out the door (reassured that the service advisor had a command of the situation). A few weeks later as described by the service adivsor earlier, the warning indicator light came on. By this time, I had owned the vehicle for about a month and a half and only driven the Mercedes Benz about 1000 miles. I phoned Germain to arrange a second service appointment instead of using the nifty but in my case unreliable online system. Once the service team checked out my vehicle, Rodney left a message on voice mail for me to call him. When I called Rodney, Todd said Rodney was with a customer. He said he would tell him I called. I waited and waited for Rodney to return my phone call. Rodney eventually called me but, unfortunately, Todd did not tell him I had returned his phone call. OK, at this point I concluded, the Germain team lacks customer focus. Rodney told me that my front brakes were shot and that the back brakes would likely required replacement in approximately two weeks. All and all, I will not buy another car from Germain again. It is not worth the time, money and hassle.

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