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Germain Toyota of Columbus


5777 Scarborough Blvd, Columbus, OH 43232 (map)
Today 9:00 AM - 7:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Disappointed
Written by slamminsam556 on 02/15/2017
Maybe they are great to work with if you live in the area, but not if you are traveling there. Called and talked to sales rep right before closing (and had touched base several times that day) and he assured me the car was still for sale. Scheduled a time after they opened the next day to come drive it. We are 30 minutes away from dealership and we get a text that they sold it over the phone and we're shipping it out. We had already driven 2.5 hours and the sales rep knew we were driving from 3 hours away. Needless to say I am pissed since I called and stressed several times how far we were coming. I won't even bother looking for vehicles here again.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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melodymarkham on 02/21/2017
Dealer Response
We are disappointed to hear of your experience with us here at Germain Toyota of Columbus. Our team is dedicated to providing each and every guest a quality sales experience and it appears we failed to deliver on that experience to you and we sincerely apologize. The visit you describe is not typical of a Germain experience and we greatly appreciate your feedback so we may follow up on how we dropped the ball in this instance. If there is anything we may do to turn your experience around and earn your business, please do not hesitate to let us know. Best Regards, Rich Newsome General Manager
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