Service Bob Caldwell Chrysler Jeep Dodge Ram Car Dealership Columbus Ohio | Edmunds
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Bob Caldwell Chrysler Jeep Dodge Ram Service Reviews

  • 1888 Morse Rd
  • Columbus, OH 43229 (map)
  • Chat with Dealer

Service Reviews

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Service Rating Responsive Service On January 2, 2017 By Good_Service on 01/05/17 01:05:47 PM PST
Recommend this dealer? Yes

Called Caldwell Chrysler early on (1-2-2017) for my deaf Daughter & Son-in law about a "check engine light". The service department was able to get their 2014 Town & Country in, diagnose the problem, replace the defective part and have the van back to them the same day so that they did not miss any ...
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Dealer Response

That's very appreciative for you to take the time to write and express your gratitude. Makes me very proud of these guys and gals. General Manager's are often seeing only the bad side of their employees but comments like this helps everyone. Thank you and h... Read more

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Service Rating Good Service Received By JHsatisfied on 06/05/16 07:38:27 PM PDT
Recommend this dealer? Yes

I knew something was wrong with my van but didn't know what. Justin drove with me to get a feel of the noise and had an idea of the problem. He took care of me! I really appreciate the staff. Cliff was a friendly shuttle driver!
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Dealer Response

Noises (especially intermittent noises are the toughest to diagnose. Best thing to do is pile an advisor and sometimes a tech and go for a ride. Glad they were able to confirm your concern and keep you happy! -Justin H (GM)

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Service Rating Satisfied Customer By demapa56 on 05/12/16 12:25:12 PM PDT
Recommend this dealer? Yes

I've used Bob Caldwell before for auto repairs, so this time around was a 'no brainer.' I needed the front of my car repaired after an accident, and the resulting work was beautiful. You would never know that the car had been damaged. Bob Caldwell was expedient, thorough and professional both over ...
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Dealer Response

Ya, we do not clean vehicles after service but any Body Shop work, our goal is to make your vehicle look better than what it did before the accident. Glad to hear the repairs went smooth and appreciate the free marketing, thanks for the business! -Justin H (... Read more

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Service Rating Expensive but pleased By kristie15 on 01/22/16 08:34:35 AM PST
Recommend this dealer? Yes

After my car turned off in the middle of the highway, I was in a panic to get it fixed as soon as possible. Bob Caldwell's Service Department was by far one of the best companies I have worked with when getting my car repaired. I own an 02 Jeep Liberty, and the technicians and service advisors were ...
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Dealer Response

Thank you for leaving the review and apologies that the price was higher than what you were hoping for. We agree that name brand parts do tend to be a bit more expensive than aftermarket and wish we could do something about it. Our markup to customer is below... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Recall nightmare By lisajanern on 06/29/12 03:41:22 PM PDT
Recommend this dealer? No

Bought a 2008 Avenger with 20k miles. Around 40k, it got stuck in park. Apparently there was a recall for this reason and I was never notified. Called Caldwell instead of the Dodge dealership where I purchased my car because it was closest to me at the time. The man I talked to said that I was in fa...
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