Service Ganley Ford West Car Dealership Cleveland Ohio | Edmunds
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Ganley Ford West Service Reviews

  • 16100 Lorain Ave
  • Cleveland, OH 44111 (map)
  • (855) 428-6925
  • Chat with Dealer

Service Reviews

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Service Rating Ganley West By Explorer Fan on 10/10/18 10:34:07 AM PDT
Recommend this dealer? Yes

I have been taking my 03 Explorer to Ganley since 33,000 miles and I am currently around 164,000. I have not had a terrible experience dealing with them!! Staff has always been very nice and helpful!!! I would recommend and have to family and friends!!
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Service Rating 5,000 mile maintenance By Wheels2017 on 10/23/17 05:21:37 PM PDT
Recommend this dealer? Yes

Jesse and Nick were both very thorough and professional when I recently had The Works maintenance done on my Ford Escape. They explained everything in detail and were very courteous in doing so. Keep up the great work!
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Service Rating Deplorable By Bsheldo on 09/27/17 08:40:52 AM PDT
Recommend this dealer? No

Had a 10:00 appointment called me at 3:00 to say they had not yet done anything, why have an appointment? Did not provide estimate and left my steering wheel covered in grease. Not a happy experience.
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Service Rating Tire install By darrenrob1 on 06/13/17 08:51:14 AM PDT
Recommend this dealer? Yes

The service was great and very efficient and I highly recommend this location for service
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Service Rating HORRIBLE CUSTOMER SERVICE By tanquanda on 01/11/17 07:27:25 AM PST
Recommend this dealer? No

Spoke with Ray....very RUDE and unprofessional. He was to give my information to Frank(new service manager)....he's been there a while just got a promotion....and he(Ray) NEVER did so. I purchased a extended warranty that provides a loaner/rental car WHENEVER my car is being serviced and he ARGUED t...
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