Service Reviews - 1252468770

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Dealer Service Reviews

Service Rating:

Dumb and arrogant!

Written by dmg14 on 07/22/12 03:06:55 PM PDT Go back to Service reviews
Recommend this dealer? No

My personal experience with their service department is terrible. They have some 350 lb know it all who really doesn't know it all. I had a front wheel bearing go out so while they had it I asked for a change of my 4WD transfer case fluid, my locking rear differential fluid and that my rear sliding window latch was broke (still under warranty). After driving it several days I notice a humming noise from the drive train. I took it back and the 350 Lb [non-permissible content removed] took it for a drive, had a mechanic check it then came to me and said take it back to Wal-Mart, or whoever changed you engine oil and tell them they forgot to add the additive to your rear differential fluid. (he saw a Fram Oil filter and assumed Wal-Mart did all the work). I informed him that Joseph Toyota had done all the work the week before & I had changed to engine oil (using Mobile One) and that his mechanic forgot the additive! They then added the additive and didn't say another word and no apology. When I got home I went to open my rear sliding window and the handle was still broke even though they wrote on the original ticket the week before that they replaced it. I wonder how many times they've screwed the corporation like this? I fixed it myself before I would ever take it back! Never go to this place!

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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