Customer Reviews of Joseph Buick GMC
Joseph Buick
byon 07/19/2023
Professional, efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Joseph Buick
byon 07/19/2023
Professional, efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bait and Switch sales process
byon 04/23/2019
This was my worst dealership experience - having agreed a deal and driven over 100 miles, they pulled the old bait and switch move with a large increase in the lease payment. The "new" car also had 1,800 miles on the clock and the incompetence of the sales manager was mind blowing.......
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Service
byon 10/24/2018
Reggie was excellent, he worked hard to solve my problem!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Incompetent Customer Service
byon 12/29/2017
I am alarmed by the lack of customer service and ineptitude by multiple employees after they made a huge mistake. After visiting the dealership for about 30 minutes, we left and realized our license plates were missing from our vehicle when we got to another dealership across the street. My husband called the dealership immediately to ask if they had taken the plates off our car. After having to explain the situation multiple times (because it is such an outrageous thing to happen), we did get confirmation that they had taken the plates off our car and had put one of them onto another car a customer had driven off in. While this was a huge mistake, I understand that mistakes happen. What we are most frustrated with is how they proceeded to handle the situation. They offered no sympathies, not a single apology and no attempt to rectify the situation or come up with a solution to get our plates to us/get us a car that we can drive. The general sales manager was blame-shifting, dismissive and accusatory. My husband had to contact them multiple times over the next 24 hours and ultimately had to threaten filing a police report for stolen plates before they finally gave them back to us. Needless to say, the Joseph Buick GMC license plate cover they delivered along with the plates is in the trashcan...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Excellent experience
byon 02/18/2015
Purchased a 2013 Honda pilot touring here this evening. Received an incredible deal and was treated unbelievably well by the salesman Bill Shelton and the finance manger Phil. They made the experience almost pleasant:) Joseph Buick Gmc knows the. Importance of customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Simply the best
byon 12/08/2014
Joseph Buick GMC caters to the client more than any dealer that I have ever come in contact with. First, I bought a used car there and after two weeks a check light came on, so I brought it back to get it checked out. The salesman put me into a new loaner car while the work was being done and fixed my car free of charge, saving me hundreds of dollars. Later, I leased a new Buick and the manager, Josh P. gave me such a fantastic, unbelievable deal that I will always lease from Joseph GMC Buick.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Rocky Vance
byon 09/16/2012
Recently purchased a GMC Acadia at Joesph Buick, thru Rocky Vance, everyone was very professional there, there were some minor issues with 2007 Acadia we came back the next day and service took care of the issues. Overall very pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
