Beechmont Ford
Customer Reviews of Beechmont Ford
bought a car
byon 04/16/2022
Bill was great , this is the scond vehicle I have bought from him , just nine yrs later .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Poor Quality
byon 12/13/2022
At 65000 miles, the engine of the car I purchased here needed to be replaced. The service department said it was due to a defect but, since it was no longer under warranty, they were not responsible for the defect. The manager told me that that's why warranties are only for 60000 miles, extremely inferior quality. I had to take my car to a different dealership for repair because I had moved and after my engine was replaced, the engine light came on the next day. When I took it back they said the turbo was bad. They gave me a ride to pick up a rental and made some appalling racist remarks on the drive there. I reached out to Ford corporate and they did nothing. They clearly don't stand behind their products and apparently condone racism.
- Recommend this dealer? No
bought a car
byon 04/16/2022
Bill was great , this is the scond vehicle I have bought from him , just nine yrs later .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase of new 2022 Mustang
byon 04/13/2022
Purchase was easy comfortable and a pleasure
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 02/23/2022
Sales team was upfront and efficient
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Never again
byon 04/03/2021
Made an appointment online and received the confirmation email. When I showed up at my confirmed time I was told they had no appointment on record. There was zero attempt made to fix the issue or accept accountability for the error. I left a message for the service manager that day to discuss my issue but have not received a return call several days later. I bought my truck from this dealership and have had most of my service done here despite it being 30 minutes from my home. This is my second bad experience with this department and I don't plan on returning for a third.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great sales department
byon 10/09/2019
Was very satisfied with the sales people. Very helpful and were not being typical pushy sales. Worked with our budget and also gave us helpful information. Big Mike was down to earth and great to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Edge
byon 09/29/2019
Dick Barrack gave me the best deal and he would be the only person I would deal with. He is the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Ranger Purchase
byon 09/09/2019
Great no-nonscensce deal. Great professionalism and efficiency.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2019 F150 buying experience
byon 08/29/2019
Salesman went out of his way to make sure I got the truck and options I wanted
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Mustang
byon 06/29/2019
I took my car to Beechmont Ford to have the suspension repaired, specifically the stabilizer bar. First, my appointment was cancelled even before I got there. So I called and made another appointment for the same day as the first appointment 24 hours before I took it in. I took it in about 8:30am on May 21, 2019. I got it back on May 23, 2019 at 14:50 (2:50pm). The service advisor promised me my car that evening. I did not get it that evening. It took them 2.5 days to do a 3 hour job. Before I left to pick my car up, I called and asked the cost. They said $555.00. When I got there, it was over $624.00. I was not happy about the time it took to repair my car and the difference in the cost quoted. I was very upset. I did not feel I had been treated properly. When I complained, they referred me to Collin. He handled my complaint with understanding, courtesy and sincerity. He reduced the cost of the service . I bought my car originally at this dealer and I have always had my car serviced there. I will consider other service outlets from now on.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Dick Barrick is the best!
byon 06/21/2019
Dick Barrick was the guy that helped me get my first new car ever. He helped me every step of the way and explained everything so clearly. You assume salesmen will take advantage of you and I didn’t feel that way at all. He got me the best deal possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Explorer owner
byon 11/08/2018
Joseph Tan is A1 sales person. I would recommend to anyone. What a good experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2003 focus starter
byon 10/12/2018
Needed my starter replaced on my 03 focus, had it in and out in no time. Excellent service. Colin Truax is the best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor customer service
byon 10/11/2018
I dropped off my vehicle the night before for an oil change and called the next day to see how late I could pick up the vehicle. I was told the cashier would be open until 9. When I got there at 8:40 the cashier was not at her desk so I walked all over the showroom to find someone to page her. Once I paid and got my key she told me it was just outside in the first couple of rows. I went out and could not find the car anywhere. I went in the closest door which was used car sales and three men were in there and only one asked if I needed help. He took my keys and said it was probably in the back lot and would bring it around. After about 10 -15 minutes with no car my husband went back in the used car office and the manager had a bad attitude and said he wasn’t looking for it, some other guy was. He acted like he could care less. Finally my husband drove around looking for our car after it had been 20 minutes. The car was finally brought around and I was told they had closed the back gate early and had to find a key. I understand that things happen but only one person there acted like they cared or apologized. .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Beechmont Ford
byon 09/29/2018
Was treated very well. This is my go to service center.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful staff and great deal on my car
byon 04/20/2016
Jason Scales was my salesman and he went above and beyond the duty of his job. He went out of his way to get me the best deal possible for my car. He not only matched a rival dealers price but beat it. He really took the time to explain all the features of the car and even called afterwards to make sure I was able to navigate through the sync features. I will forever be giving beechmont ford my business. He even won over my parents. So their next ford will be with beechmont ford. Thank you so much to the team at beechmont. You have one thrilled customer here!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
F150 purchase
byon 12/18/2015
Entire process handled efficently and professionally.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ever Expanding Quote, problem not fixed, right in the end
byon 11/13/2015
OK, my wifes Ford Mustang had an intermittent ABS light. Two regular garages could not ID the problem, and my handheld diagnosed Rear Left Speed Sensor Not Sending. Took to Beechmont Ford reasoning that the could diagnose it properly. We went through several stages that took quite a while, but they dug in again and again, and ultimately diagnosed and repaired things I didn't know were a problem. So, I am belatedly really impressed. The repairs that were done were done excellently, and honestly, in the end the price was right. And we will now go ahead and have the ABS computer replaced. So thanks for doing the right thing and working with the customer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
2016 Ford Fusion S by Mike Silvati
byon 10/05/2015
I was gathering some final information that I needed to make my final decision and was not necessarily ready to take the plunge. Not only did Mike Silvati provide the information that I asked for, he also closed the deal (as all good salesmen should)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pleasant Atmosphere
byon 09/30/2015
I thought everyone was friendly...even though we came in Sunday before and did not get the salesman's name..........he said it was alright.... that we dealt with someone else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ford Experience
byon 09/25/2015
Jason Scales was a very informative, professional yet sweet and understanding sales associate who aided in my choice of purchasing a Ford Focus. Tony tam bash from finance was also extremely friendly and understanding in every way. I would highly recommend both associates to any of my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes