Junction Buick GMC
Customer Reviews of Junction Buick GMC
Satisfied Customer
byon 02/08/2024
Shaun Woolard provided an enjoyable and satisfying experience while purchasing my new 2024 Sierra 1500 AT4. Our family has been a customer of Junction in Chardon, OH since 1997 and will continue to be for times to come.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Satisfied Customer
byon 02/08/2024
Shaun Woolard provided an enjoyable and satisfying experience while purchasing my new 2024 Sierra 1500 AT4. Our family has been a customer of Junction in Chardon, OH since 1997 and will continue to be for times to come.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Junction Auto
byon 09/09/2023
I have been purchasing or leasing a car from Shawn Woolard at Junction Auto for the last 17 years. I am totally satisfied with dealing with Shawn. He has my best interest in mind and does not pressure me in anyway. Shawn has gone out of his way to help me with anything I needed. I have family members that also go to Junction for their auto needs. They are the dealership to go to in my book.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service As Always
byon 10/25/2019
I had a great experience as I always do at Junction GMC. The technicians are always professional and helpful. My truck was serviced quickly and all of my concerns were addressed. I always look forward to having a service visit. The tough part is getting out of there without a new truck every time! The staff are so friendly and their selection of vehicles is awesome. Keep up the great work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Computer upgrade
byon 09/30/2019
They upgraded the computer in my truck and provided the repairs listed in a recall. They drove use to a local restaurant for breakfast while the truck was being serviced. All in all a very pleasant experience. I highly recommend the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Plant Manager
byon 09/23/2019
Service Department is professional and take pride in taking care of your vehicle. Unfortunately not happy with the GMC Sierra I purchased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Honest People
byon 08/12/2019
Helped my daughter purchase a used vehicle. Junction had a good, low mileage Encore that we worked a deal on. Russ is an honest person and I'll buy from him again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 07/24/2019
The problem was identified, parts obtained & repairs made. It was a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A Handshake, like the good old days.
byon 07/10/2019
We recently bought a used car for our 16 yr old. Our sales person Jerry helped to make this process an exceptional experience. Jerry took care of us as if we were one of his family. The service team went above and beyond with a pretty large (no cost) repair to the car because they didn’t want to let the car out the door in that condition. Jerry came in on his day off to deliver the car to us the following day. Communication was great. There were five more positive things that made buying a used car from Junction a pleasurable experience. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
omner
byon 07/08/2019
very competent and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Repairs
byon 05/19/2019
Everything was fixed properly. I was happy I had a warranty to cover a majority of the repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 05/02/2019
Last time I took my vehicle in for oil change.. it took way too long. When I mentioned it.. the service manager contacted me & ask that I let them make it up to me. I did & the second time was great! No problems..great people
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GMC Terrain
byon 04/26/2019
The entire process was quick and easy. Thank you for your great service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Junction Buick GMC
byon 03/29/2019
Junction GMC takes good care of their clients. Ray in the service department stays on top of the details and reports back to Junction's clients. This id the second new GMC that I've purchased there in the last 4 years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 03/29/2019
This is my second review for the same service. They got my car in on my schedule and sent someone to pick me up so I didn't have to search for a ride.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Service
byon 03/29/2019
Glad to see a service department that takes care of their loyal customers
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Office Mgr.
byon 02/26/2019
As always, Brandon and staff took outstanding care of me and my needs. They go above and beyond what other facilities do to make your experience the best possible. Thank you guys!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always a good experience at Junction
byon 02/22/2019
My husband and I have just recently leased/bought our 3rd vehicle from them since 2014. I have had them take care of oil changes, body work, etc. Its always nice when you go there since they know who you are and you are not just a sale or service to them. They are a very comfortable dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A
byon 01/08/2019
Matt was great! Smooth transaction.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Reliable Service
byon 12/28/2018
i know that my service visits at Junction are going to be professional and courteous. The work is completed in a timely manner and always to my satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great
byon 10/27/2018
Did what they said they would do and more,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
great
byon 10/27/2018
Did what they said they would do and more,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dependability Since 1931
Junction is a fifth generation, same-family owned business. We still run the business in a friendly, honest, old fashioned manner. Ed & Cliff Babcock still share and follow their family's values. We really do want to help you!
Documented Best Service
Chrysler, Dodge, Jeep, and Ram earned "Dealer of the Year" for a four state area. We have the highest GM customer service and sales satisfaction numbers from Youngstown to Toledo. Forty-one year winner of Chrysler's Five Star Award - the longest in the whole country. Forty-one year winner of Chrysler's Five Star Award for Excellence - tops in The United States!
Community Involvement
The Babcocks and Junction Auto Family have always been very active in the community. Personal involvement or donations to many schools, churches, community groups, and civic organizations have earned Chardon Chamber of Commerce's "Business of the Year" award. We don't do business to win award, we win awards for the way we do business
1 Comments