Customer Reviews of Summit Toyota
Best in town
byon 12/09/2016
I shopped like a madman. Lots of emails, several phone calls and more than a couple store visits. Summit beat everyone, hands down. My salesman, Mike, was quick to respond, informative and highly knowledgeable about the product and programs. My expectations were exceeded at Summit.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Lowest price we found!
byon 10/07/2016
As an engineer, I've been accused of being too analytical (mostly by my husband). I spent a lot of time researching Vehicles before deciding on the Highlander. I spent even more reaching out to dealers from Cleveland to Columbus. Shannon Swinehart at Summit not only answered all of my questions, she got me the price that I wanted without headache or hassle. I made the drive and found everything as I had hoped it would be. I love my Highlander and would highly recommend Shannon and Summit.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love my FJ!
byon 10/04/2016
Thanks to Dave Datsko I was finally able to land the FJ Cruiser of my dreams! My truck was as described. No surprises. It was worth the drive to get what I wanted, at my price! Thank you, Dave!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic experience
byon 10/04/2016
Frank, Bill and Jamie made my experience exciting and fun! I got the car I wanted, affordably and without hassle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
They break verbal contracts
byon 08/22/2015
I had a verbal contract with John Heslep of a price we negotiated on a vehicle I was going to buy. Went back a week later to have the vehicle inspected by my mechanic which was $100. Went back to the dealership after my inspection to purchase the car and John informed me that price of the car was now $700 more then what he told me. This did not include tax, title, or fees. He tried to negotiate a new price higher then what he originally told me after our verbal contract. I will never go back to Summit Toyota of Akron. Don't lie and deceive the people you keep you in business. Very poor work ethic!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
DO YOUR HOMEWORK!
byon 01/09/2015
Please do your homework before visiting this dealership & have printouts of the deal you expect to get, otherwise you will get Ripped off like I did.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
The way it should be!
byon 01/05/2015
I had a fantastic experience with Shannon and Bill at Summit. They made sure that I got the Highlander that I wanted and the financing that I needed to make it happen. From start to finish, their friendliness and professionalism were world-class. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Take care of your customers
byon 01/05/2015
I called and spoke to a Mr. Treadway at Summit. He told me 'the system' was down and that it should be back up and running same day and would call me back. That was a week ago, with no call back. I was in the process of turning in a lease and converting to a purchase vehicle (my second). I emailed Summit. No response. Whatever happened to customer service? Sadly disappointed.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
No contact
byon 05/16/2014
Was told they would call me back and never did
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Top notch service from REAL people
byon 02/06/2014
I cannot recommend Big Al and Shannon at Summit Toyota enough! I spent a lot of time looking and had some pretty specific needs (includting help with my credit). Shannon, Al and Bill K. not only helped me find the right vehicle, they made sure that it was affordable for me and my family, while treating me with both kindess and respect. Thank you, Al and Shannon!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Highly Recommended!
byon 03/07/2013
2010 Toyota Corolla purchased 2/23/13 Painless experience - great deall....in and out in less than 2 hours! Stephen R. was our sales rep and he was very knowledgeable about the car. Thanks so much, GREAT experience, highly recommended. Drove down to Akron from Cleveland...worth the drive!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Plummating Value
byon 04/21/2010
First of all, I am somewhat ashamed at how I was "taken in " on this deal. I had purchased a Honda Accord from a different Montrose Dealership which turned out to be a lemon. I went to Montrose Toyota Akron for considerations and traded for a Lexus SUV. Now, 6 months later, it is worth half the value I paid for it. I also returned home the day I bought it to find out the front brakes were bad. Buyer beware !!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
BIG [violative content deleted]
byon 04/19/2010
I am working in Iraq with USAF [War zone]. I fouad a car for my wife in PA. I live chat with the saleman. We agreed to the price. Please see a copy of conversation. Me: [2:35:37 PM] Give me 30 min. I will contact you but please, please, I will not pay one dollar more than $11K. So don't let me go for nothing please Saleman: [2:36:22 PM] 11k plus the tax,title and fees correct? Me: [2:38:37 PM] No, 11K + tax only. I will register the car in PA. No dearler fee. No documentain fee. No any other dealers exp under any name [Saleman: 2:42:34 PM] Okay Adel head on down to the MWR and give my sales manager a call again the number is [violative content deleted] he will have to speak with you so you two can finalize this deal. After that, I walked two miles to reach a phone. The price jumped to 12,155 without tax. BIG [violative content deleted]
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
for vehicle that cost 14000$ i will end up paying around 25000$
byon 01/13/2009
be careful with these guys, 2 years ago i came here to purchase a vehicle and got scewed up. i came the with 5000$ for downpayment but my money they put for warranty and all other crap that i even didn't know about. bank financed me 15000 that in 5.5 years it will be 19000. be careful when you by don't be stupid like me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
would buy there again
byon 01/02/2009
We bought a Sienna at Montrose Toyota in June. Garrett was our salesman. We started the process with one of the "get a quote online" places (probably here at Edmunds.com) We had been looking at Siennas for months. Garrett was very patient with us, and helped us get the van we wanted at a fair price. There was one point of miscommunication about who would get the rebate dollars, but that was resolved quickly. We are looking for another car now and Montrose Toyota is a place we would buy from again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Montrose Disappoints
byon 08/01/2008
Toyota is fine brand, but Montrose is just another car dealer. We discovered a chipped windshield on the trip home after closing the deal. We called them with an hour after leaving the lot to let them know. Since we live over 2 hours away, they told us to have it fixed close to where we live, and to send them bill. After sending them the bill, they reimbursed us for less than half of what it cost us. They also failed to send us the Certified Warranty info for over two months after we asked for it. Overall, they're just another dealer that's nothing more than mediocre.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
At Summit Toyota we value our customers! We are the only Toyota dealership that extends the manufacturer's 2 year Free oil changes to up to 5 years or 50,000 miles of free oil changes for all New Vehicles ($1000 value)! We offer fair pricing and are not charging above MSRP for Ohio buyers on most new vehicles.
In addition, all of our Pre-owned vehicles that are 9 years behind the current model or newer with less than 90,000 miles come with our “Lifetime Powertrain Guarantee.” You can buy with confidence since all of our quality Pre-owned vehicles are completely Safety checked and Certified Preowned vehicles go through up to a 174 point inspection!