Deacon Jones Regional Pre Owned Outlet

by clamerman on 01/30/2018

They had a Ram truck I was interested in, told me it was not available to see for some reason. This went on for a week. Then finally told it had been sold to a friend of the owner. Lied to me for a week. WHY? Do not trust anything they say.

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by loganthomas51 on 03/03/2016

Worst experience I have ever had with any company. The dealership called me 3 times during the week to setup and confirm a Saturday appointment. They also emailed me twice. I confirmed via text with Melinda the day before the appointment as well. I drive over an hour at 9am Saturday morning. When I walk in the office I tell the gentleman I was there to test drive the Black 2010 Tahoe. He responds that he sold it the previous day. After telling him that it would have been nice to have been notified before my 2 hour round trip. He then said well what can i do I sold it at 7pm last night, I then mentioned the numerous calls confirming the appointment and stated that canceling it should have been dealt with the same intensity. He then said well Melinda was suppose to call everyone; which this statement did not make any sense if he sold it at 7pm (the time his lot closes on Friday nights) and I was there at opening. He then began to just blame Melinda. He then asked if I wanted to see another Tahoe, which was the same price and had 68,000 more mile on it. I declined and left. He never apologized he just past blame. I then text Melinda with no response of course. I finally was contacted by the sales manager at their main lot after responding to an automated email, the first person to apologize and acknowledge the issues. The car was finally removed a week after they supposedly sold it, I question whether they ever had it to start with, it was $3K off the KBB value and they have two others on the same lot with 68k plus miles for the same price. I believe they just had it to get people on the lot....... 2 Hours of driving wasted.

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