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Keffer Kia


271 W Plaza Dr, Mooresville, NC 28117 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Never Never buy from here
Written by Jeradhewitt on 07/28/2016
My wife and I purchased a car from here, long story short, at around 40k miles it would shut off while driving down the road...took it in 3x. They couldn't duplicate the problem so they couldn't fix it which is understandable...we got it back and it happened again this time locking up the steering wheel...the GM here told me there was nothing he could do and I should contact Kia....I thought they were Kia?? The service department was great in trying to find the problem but unfortunately couldn't. My issue here is no one in management attempted to help us...the vehicle is still under warrante and we bought the extended one as well...now I own a car that shut off by itself driving down the road...just what I want my wife and kids in...you would think the dealership would be doing everything they could to keep this car off the road...but nope they just want me to trade it in for another Kia as if it were a regular trade in putting me upside down on our loan. great sales idea!! Have your cars fail and try and upsell them...wonderful, why would I become a repeat customer
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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kefferkia on 08/05/2016
Dealer Response
Jerad - We're very sorry to hear that you had a bad experience at Keffer Kia. We strive to give all of our customers the best possible (and most thorough) service and experience at our dealership. We hope that we can alleviate your concerns as we cherish your business, and we're extremely sorry for any inconvenience we have caused. Please let us earn back your trust and business. If you would like to elaborate on your experience and discuss it in greater detail, please give us a call at 888-419-9966 and ask for Tim.
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