Sanders Ford Service Reviews
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Sanders Ford Service Reviews

  • 1135 Lejeune Blvd
  • Jacksonville, NC 28540 (map)
  • (888) 596-5451
  • Chat with Dealer

Service Reviews

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Service Rating Poor customer service By Ducksem on 08/03/16 04:16:59 PM PDT
Recommend this dealer? No

At least 2 service reps totally ignored me when i dropped off and picked up my car. The service desks were not even busy. It went to the point when the reps were asking one another, whos going to attend to me. Dont know what the problem is that they maybe having internally but it shows in front of t...
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Service Rating First Service By mhartis on 02/11/16 05:26:56 PM PST
Recommend this dealer? Yes

Excellent, had appointment, arrived early. They took the truck right in and completed the first oil change and tire rotation in a timely fashion and I was off and back to work. Service tech was friendly and knowledgeable.
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Service Rating Bad attitude By Psc2612 on 11/28/15 07:50:27 PM PST
Recommend this dealer? No

Very difficult to to talk to someone on the phone, and once you do they are rude and arrogant.
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Service Rating General Service Maintenance By Taz1739 on 06/24/15 09:30:14 AM PDT
Recommend this dealer? Yes

Sanders Ford of Swansboro is an outstanding place for service and to purchase a vehicle. The only reason for not giving 5 stars because all service parts need to come from the Jacksonville store. Otherwise, there isn't any place better for me to go for all my vehicle needs. Staff is friendly and tre...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Huge improvement By douglas06 on 10/08/14 11:11:42 AM PDT
Recommend this dealer? Yes

About a year ago, service at Sanders Ford was about average. Now it is outstanding. Their service reps know the warranties and are extremely helpful and professional, they have a shuttle, and a nice waiting room.
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