Paramount Volkswagen of Hickory
Customer Reviews of Paramount Volkswagen of Hickory
2015 Z06
byon 05/16/2016
Bob Smith made my car buying experience stress free. I was treated well by the entire Paramount team from the time I arrived until I departed with my new car. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
First time buyer
byon 03/22/2016
Recently decided to take the plunge and buy a new car. After lots of research and thought I decided to go with Paramount VW. I was very pleased and impressed with the whole experience. Jennifer Rhodes was great with getting me set up with the right sales rep named Jason A. He knew his stuff and was not pushy at all. Great team overall.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Trading up
byon 08/19/2015
On 8/15/15 I took my wife to Paramount to inspect and test drive a 2012 VW Beetle. After a couple weeks of on-line shopping and disappointment over misrepresented vehicles we found the car to be exactly as described. We did not arrive ready to purchase because we intended to sell our current 2006 beetle ourselves. Paramount changed our minds. The friendliness and courtesy was outstanding . Although our sales rep (Patrick Lewis) was new to the job his attitude and candor were pleasing and if he could not answer a question he quickly found someone who could. Their appraisal of our 2006 and willingness to find a way to make a deal happen sent us home in a beautiful 2012 Beetle. It was the best trade-in experience ever - and we have owned many vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My New Bug!
byon 04/01/2015
On 03/18/15, I went car shopping for the 3rd time in a year. I had 2 unsuccessful shopping experiences at other dealerships. Paramount VW made me feel welcome and took the intimidation our of buying a car. I was upside down in my car and only fair credit, but they got me in my brand new bug with a payment that I was good with. All the staff were friendly, helpful, and made sure I was in and out in just a few hours.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Overall a great experience for an experienced VW buyer
byon 03/30/2015
Just purchased a new Passat for my fiance. Bob Smith took the time to show us the Jetta and Passat side by side. He was knowledgable about the cars and pointed out the differences. He did not pressure us at all when we told him we wouldn't be buying on that day. When we were ready to buy, Bob found the car we wanted and made the deal on his day off. Over the course of a week from first meeting Bob to delivery of the car,Bob did exactly what he said he would, exactly when he said he would. A pleasure to deal with. The only thing that was slightly negative was the kid in finance trying to sell me something I didn't want even after I told him I wasn't interested repeatedly. So in summary, Bob was great, Rudi was nice, the kid could learn from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great experience
byon 03/07/2015
Went to Paramount to help my daughter purchase her first car. She ended up getting a 2013 VW Jetta and the buying experience could not have gone any smoother. Josh Williams was our sales associate and he was very helpful and courteous.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Preowned vehicle purchase
byon 02/12/2015
After shopping locally in the triangle and within a 300 mile radius of my home for a particular Auto I was becoming very discouraged with the dealerships not willing to work with me. Melissa at Paramount went beyond my expectations and regained my faith in competency with today's workforce. The car is exactly what I was looking for and they worked within the budget I had planned. They made the process even simpler by delivering the car to my door ! What an easy process. With us having the world at our fingertips via the internet and every product available to be shipped to us why should we have to go to a car dealership? It's one of the most stressful things in life for most people . Well the folks at Paramount took that stress away from me .. Thank you !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience So Far..
byon 02/02/2015
I just purchased a 2013 Volkswagen Jetta. It was my first car that I had purchased on my own and so far it has been a pleasant experience working with Paramount. My parents were the people who dealt with the salesman because I was in another state, but even with the distance barrier, things have gone very smoothly. They have really helped me through this big purchase and I would recommend them to anyone in the area!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Return back to vw
byon 01/11/2015
I leased my car from paramount Volkswagen recently and had the pleasure of working with Alan Cook. He was a great salesperson who was very straightforward with the process so as to not keep me at dealership forever. I had VW growing up and made the mistake of switching to Honda, but I couldn't stay committed. I missed VW and the employees at paramount VW made a great welcome back to German engineering.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Dissappointing Purchase
byon 01/06/2015
After the management learned of my problems, they did an outstanding job of making things right. I appreciate the sales managers attitude and extra effort to satisfy my complaints.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Passat for the win!
byon 12/10/2014
I had a great buying experience at Paramount! Melissa was very helpful in explaining all of the features on the Passat. She and the finance manager stayed after hours to complete our deal and make sure I got started off right. The play area kept my 3 kids entertained while we talked. Great experience overall.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks Pramount. Thanks Alan.
byon 11/04/2014
I was sold on the Jetta TDI from the beginning, it's a fantastic car, so it all came down to what dealer would offer the best price/service. For that I searched at four other VW dealers and Paramount was where I purchased my car. Alan Cook was the salesperson that made everything happen for me. And I'll be frank, car salespeople don't exactly have a sterling reputation for being straightforward. Alan was the exact opposite. He was disarmingly direct, honest, and truly had my interest in mind. He also handled all the paperwork hassles and even delivered my new car to my doorstep. These guys are awesome.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasant Experience
byon 09/30/2014
I recently purchased a 2014 Jetta from Paramount and it was a pleasant experience from the minute I entered the dealership. I didn't know anything about Jetta's and my sales person, Josh W., was very thorough in explaining the vehicle. There was no pressure to buy, since I was at the beginning of my car hunt. Josh followed up with me, with email as I requested. When I went back to purchase, working out the deal went very smoothly and I left stress-free with a car I love! I highly recommend Paramount, as well as my salesperson, Josh who went out of his way to explain everything about the Jetta I could think to ask!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easier to ignore customer rather than address his questions.
byon 03/14/2014
Well, I now know they read these comments. After my evaluation I did get a phone call from the salesman on a Friday. The next Monday Bobby (sales/service???)called and we went over all my concerns. He apologized, and took the time to find out what went wrong. He fixed the log-in problem I had. He found out about the carrier costs, the problem I had with insurance licensing and the difference in mileage on my title. As with any dealership, there are bound to be people mistakes. I just happen to be a very literal person and there seemed to be a lot of questions I needed answered. He followed through on all of my concerns. By him taking the time, calling me, listening to me and calling me back when he got the answers I do feel the dealership does care about the customer and wants to make right any problems the customer has. I now feel there was no intention on their part to "blow me off" after selling me the car, as I first thought, and would recommend this dealership. If you have a problem, and the right person is informed, I am sure they will do whatever they can to keep you a happy customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Best experience ever.
byon 01/22/2014
First of all, I was looking forward to buying a new car about as much as a root canal. However, my wife and I purchased a new 2013 Volkswagen Jetta Sportswagen TDI from Paramount on Jan. 18, 2013. Our sales consultant was Alan C, and in my 45 years of driving I can honestly say that this was the best experience of buying a new car that I have ever had. I had done my research, knew what I wanted, and knew what I wanted to pay. We actually traded in both a car and a truck. I had originally intended to sell both, but the trade was so generous that I opted for the trade instead. Mr. C was very courteous, helpful, and informative. All of the staff at Paramount were equally pleasant and helpful as well. I would not hesitate to recommend them to others, and if I were in the market for another vehicle, I would shop Paramount first. Elliott H N. Wilkesboro, NC
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Over and Above
byon 01/09/2014
I bought a new VW Beetle convertible last week from Paramount and Alan C. They worked to find a car for me and made the sale and trade very transparent and easy. Financing was handled quickly, and everyone was very professional, kind and fair. I love my car! I also like the extras that Paramount offers, such as valet service. This is the 2nd car I have purchased from this dealership. Sallie
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Alan C is a total professional who is honest
byon 12/21/2013
Alan C is a consummate professional who is honest and let us make the buying decision. He answered all questions and gave us options and let us choose what best fit our needs. We will never buy from anyone other than Alan
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Top notch experience
byon 10/19/2013
We purchased a 2013 Passat TDI from Paramount earlier this year and couldn't be more pleased with our experience, both during the purchase and during follow-up communications with the dealership. The staff is top notch and really interested in helping you find what you need.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
VW Jetta and Josh
byon 09/11/2013
Josh was very helpful and extremely knowledgeable about the car we were purchasing. The whole process was hassle-free. Josh took extra time even after the purchase to make sure we understood how to use all the controls of our new car. I would highly recommend Josh W and the Paramount dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
VW Passat Purchase
byon 08/01/2013
quick transaction, extremely knowledgeable and friendly staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Certified VW R32
byon 07/14/2013
My purchase was a great experience at Paramount VW! My salesman, Ned O, was extremely helpful and answered all of my questions in a very timely manner. (Both through e-mails and on the phone.) Everything that needed to be accomplished for my trade-in was taken care of via Ned's expertise before I left my house to travel 400 miles to Hickory, NC. With that, everything went without a hitch once I got there and I drove home a beautiful VW R32 at a fantastic price!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments