Greenville Toyota
Customer Reviews of Greenville Toyota
Attentive and Dedicated- Byron Tyson
byon 07/07/2019
This is my 5th Toyota purchase.( 4th one from this dealership; 3rd one from Byron Tyson). I bought a 2019 RAV 4 XLE Premium last month. Color is Lunar Rock. My salesperson came in on his day off to ensure that l had a great buying experience. When l drove on the lot, I knew l wanted the new RAV 4, but l wasn't sure of the color. My daughter said, " Mom, have a different experience. All of your vehicles have been Black..." My salesperson said, "How about that one over there?" Test drove it, loved it, got it. My salesperson is Byron Tyson. He always seems to know the vehicle l'm going to drive home.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jerome Cox is the MAN!
byon 05/20/2019
My daughter and I were looking for a car for her. We had gone everywhere but no one could compare to the customer service Jerome provided. My daughter fell in love with the Camry XSE and Jerome jumped in driver side explained everything from the left to the right. He drove it first showing her all the features then pulled over and said your turn lets have some fun. His personality, his patience, his willingness to get us the best deal was a breathe of fresh air. He said he has been with Toyota for 12 years and you could tell because he was a pro. Not only was Jerome amazing but the entire staff at Toyota in Greenville was awesome too. DJ came over and spoke with my daughter and congratulated her on buying her first car. We met Dana in customer care department who wanted to make sure all our needs or questions had been answered. The guys in the back that you don't get to see who cleaned the car up before she drove it off the lot was great too. If you are looking for a vehicle or want the experience that will have you leaving with a smile from ear to ear go to Toyota in Greenville. Thank you for a memorable and fun experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
lied from start to finish
byon 04/19/2019
left Greenville Toyota and went to the next Toyota dealership and bought a much nicer truck for the same money. also a much better trade allowance for our trade in,
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
See Jerome Cox at Greenville Toyota for your next vehicle!
byon 01/21/2019
My wife and I just purchased a 2019 Toyota Rav-4 from Greenville Toyota. Awesome car buying experience from Jerome Cox! Greenville Toyota is a great place to purchase your next vehicle. They are helpful, laid back, friendly, & very knowledgeable about their vehicles. Great quality dealership with great quality vehicles!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I love my new tacoma!
byon 12/30/2018
I went into Greenville Toyota with a very specific vehicle in mind: 4wd Tacoma, manual transmission. They're hard to find. I sat down with Ed and we discussed the options, and they had my truck there in 3 hours. They didn't try to change my mind or sell me something they had on the lot, they listened, and they found the truck I wanted. The price they gave me for my old Tacoma was fair, and the deal was smooth. I definitely recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Hassle and Stress Free New Highlander purchase.
byon 12/29/2018
I can’t speak more highly of the salesman Ed Goswell that helped me purchase my New 2019 XLE Highlander. He made my purchase quick, easy, stress free and got me a great price out the door. He went above and beyond to accommodate my schedule. If your in the market for a vehicle , I highly recommended you call Ed Gosnell at Greenville Toyota.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Only business I called where the person answering the phone hang up on u
byon 10/03/2018
Call ask for manager would not let talk to them ask for her name and she hung up on me great go to Toyota of Rocky Mount under new people customer service review 4.8 look at Greenville?????.???
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
What not do business with this co. Check nada 1st Sonny used car mger bad n
byon 10/03/2018
You will get about a $1 for your trade if Sonny has anything to do with it, but if Sonny has the vehicle him want a bar of gold for it, please watch out for the used car manager Sonny don't turn your back he will take your wallet
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Very pleased
byon 08/31/2018
Purchased a new Corolla yesterday and was very pleased with the sales team, particularly Eric Batchelor. He was honest, direct, clear and timely with the information shared and his assistance. Thank you. We have always been pleased with the outstanding service team and now from sales to service, you have a customer for life.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best sales experience.
byon 08/28/2018
My husband and I came in early morning, we were greeted at the door by Ed, our salesman. Within a few minutes we were test driving our vehicle. With the help of Sonny we sat down and agreed on a price and drove our 4Runner home same day. Everything was fast and easy. This is my second purchase from this dealership and won't be my last. Thanks again for all your help Ed and Sonny.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Eric Batchelor
byon 07/26/2018
Eric was fantastic ! Very helpful and didn’t try to just sell a car. He set up my Bluetooth, voice, etc. Super nice guy. I would definitely recommend him. My experience was great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jerome Cox
byon 04/02/2018
I have bought three vehicles from Jerome because he always goes out of his way to work with me on price or amenities with each purchase. Also, try to ask for Jordan Barnett in the service department because she goes above and beyond with quality work at an affordable rate. You won't go wrong at Greenville Toyota!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing service!!
byon 02/10/2018
In searching for a second car, my husband wanted to try out Greenville Toyota. While I did not have very much faith in car dealerships, we applied for financing. We were contacted by Jerome. He asked what car we were looking for. Met with him on Thursday evening to go on a test drive and see what he had to say. Friday afternoon, I drove home my very first brand new car with only 5 miles on it. Disappointed at first that they probably did not have the blue camry se that I wanted, he immediately went to work for me and found one om the lot. Jerome really made this the smoothest sale ever! I hassled him more about the car than he did me. Jerome is so professional and down right straight to the point. Stering, the sales manager who we signed our paperwork was so thorough and great to work with. If anyone is looking for a car, I definitely recommend coming to see these guys! Thank you Jerome for getting me the perfect car for me!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional!
byon 06/20/2017
We just purchased a 2017 Toyota 4Runner TRD from Barry Grimes. Barry is one of the best salespersons we have worked with. He was extremely professional, friendly and knowledgeable. I strongly recommend him. We were also very impressed with Greenville Toyota. We got a great price on our new 4Runner and an extremely fair amount on our trade. This is our 3rd Toyota. When we are in the market for our 4th, we will definitely work with Barry Grimes at Greenville Toyota!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Not happy
byon 11/28/2016
I went to the dealership looking for a pickup. I told the salesman exactly what I was looking for and what I needed it to do.(my son is handicapped) I drove the Tacoma and was impressed with the vehicle. I had a 14'Ford fusion as a trade. It had 32k, immaculate condition and all service records. The sales manager came over and spoke with me. I told him that I needed running boards for my son. He kept saying that he wouldn't do that and he would only give me 4k less than what was owed. When questioned why he was cheating me out of my trade, he kept saying "I can't do that" mentioning if he gave more I would not be able to afford the truck. I ended up signing for a vehicle that doesn't do what I wanted and paying more than I should have.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
UNBELIEVABLE
byon 08/29/2016
We went here 3 1/2 weeks ago and signed paperwork to purchase a new Platinum vehicle. They did not have what we wanted in stock but could tag one that would be in about 2 weeks. We received a call two weeks later and said it would be another 8-10 days. We said ok and were called 6 days later and told it had come in. They wanted us to pick it up that day so we cancelled our dinner plans and drove the 100 mile round trip to pick it up. When we were taken back to see it they showed us our new Limited and not Platinum Highlander. I immediately said that is not what we wanted and they tried to tell me it was. About 30 minutes later after he showed me the original deal I signed and I told him it was $2000 more in the base price than the sticker on the one that came in he was able to find the original paper work from our first visit.Low and behold I was right. He apologized and tried to talk us into buy the Limited that did not have the equipment that I wanted or the one that they did have that was the wrong color. Finally when he saw I would not purchase what he had he promised to find us the right one and would call us by 10 the next morning. The Manager who ordered the wrong car was not there so they used that for an excuse on why the wrong one was ordered. I had not heard from them by 11:30 the next day so I called him back and he said they could not find what we wanted. I told them there were 3 in Wilmington and he said one was being driven by the owner's wife but they would find where the other two were and call me right back. Two hours later no call back so I texted the salesman and told him we found where one would be available on 09/20 but I was concerned about putting more miles on my trade in. The first visit they said they would go ahead and take my car and give me something to drive but decided to just let me keep mine until the new one came in. He finally texted me back and said they could have the new one in 13 days but that the 2017's would be out so mine would be worth $2000 less. It was not our mistake but theirs and I told him it was not fair to penalize us for their mistake. My husband had said when we left after the wrong SUV came in that we would never hear from them again. It looks like they changed their mind about the original deal after we signed the agreement and left a deposit so they tagged the wrong car so they could try to get us to pay for a Limited at the Platinum price. I believe in the car business this is called "bait and switch" so beware if you ever want to do business with the dealership. I also learned that the 2017 would not be hitting the dealer's showroom until mid October. Funny how my car became a year older in 3 weeks but their 2016 would not be a year older when the 2017 came in???? We found our vehicle and are thrilled with the car and the deal which ended up being even better than their original one that they would not honor because THEY made a mistake. My advice-beware of this dealership!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Amazing experience
byon 03/21/2016
My husband was in an accident and the car was a complete loss, we were devastated from the accident and extremely frustrated with dealing with insurance. Ian Miller explained everything to us, helped us get a new car and made the dreaded process so enjoyable! In fact, I just went back up there and purchased a new vehicle. The staff from the time we walked in until we drove away were absolutely professional, compassionate and extremely knowledgeable. We have 3 children almost to driving age and will definitely be going to Ian/Greenville Toyota for their cars! I would highly recommend Greenville Toyota (especially Ian Miller) for anyone in the market for buying a new or used vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Poor Customer Service
byon 09/10/2013
I live in Greenville and wanted to purchase in Greenville. I started out dealing with Todd B, then was handed off to Kevin B. I was told the exact car with the options I wanted was on the lot, then , received a text stating "do not have that one anymore", no phone call, no email, no contact , no attempt to find me a car. It was like they were too busy to try to sell me a car. I didn't want to but, I went to Goldsboro . I received a great deal AND was treated like a customer. I'm sorry, but I was not going to beg Greenville Toyota to sell me a car. Their loss, I guess they don't need my business !
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Great customer service at Greenville Toyota
byon 09/09/2011
I was able to get the financing and price I needed. Sales person Todd Bond was exceptional and worked diligently to make sure I was satisfied.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Family owned and operated for 28 years
Here at Greenville Toyota, we are large enough to offer you our most competitive prices, huge selection, and modern amenities but small enough to remember you by name and treat you like part of our family. With every purchase, a customer receives the Greenville Advantage no cost lifetime routine maintenance which begins after Toyota's ToyotaCare 2 years / 25,000 miles of coverage. The Greenville Toyota Advantage program includes oil changes, tire rotations, multi-point inspections, free car washes and more. We also specialize in First time buyers such as college grads, (East Carolina University is in Greenville! Go Pirates!) Lease programs, and special finance. Greenville Toyota gives you a great selection and the chance to find your perfect car. We have Aggressive pricing, and are willing to give top dollar on trades. Come On in to Greenville Toyota and get your New or Pre-Owned Toyota today!