Hendrick Acura Car Dealership Charlotte North Carolina

service Rating

Awesome

by Nickskerritt on 07/22/2023

10/10 great customer service and any questioned I had were answered right away

Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Unbelievable Experience

by Mledens on 07/01/2023

If you want to feel at home with no pressure, then go see Hendrick Acura of Charlotte. They are so knowledgeable and kind, it was a perfect environment to buy a car. They will always be my first choice in car buying in the future.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Excellent experience

by Rachel M on 10/31/2022

Visited the dealership knowing exactly what I wanted, found the vehicle, JB came out to help me & worked at my pace. I was interested in test driving a RDX but had my kids with me in my vehicle. Everyone I worked with was extremely considerate with our time & Padej even took my kids a variety of snacks & drinks. Padej worked wonders on the numbers & wrapped up the sale/paperwork expeditiously. It was after hours when we finished paperwork but JB stayed behind helping me sinc my phone to my new car & programmed addresses into Navi to get us back home. These guys went above & beyond. Smoothest experience I’ve had purchasing a car! I will definitely buy my next car there.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Purchasing my 2022 Acura Type S

by Duane Thomas on 05/31/2022

Great experience! Mark Bridges was very helpful and made my experience very smooth. He answered all the questions had too.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Great Experience Purchasing a Car

by jmange33 on 05/30/2022

I recently purchased a used car from Hendrick Acura and it was a smooth, enjoyable experience. Mark Bridges walked us through the details of the car and fair payment options. At all points, the conversations were friendly and it always felt like we knew exactly what we were getting and signing up for. Once a deal was made, Padej Yakamna took care of all the paperwork for us and made sure everything was crystal clear. Mark and Padej helped make it the smoothest purchase of a car I’ve ever had.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Great experience with Eddie

by Danielle L on 12/08/2021

Eddie was great to work with! Not pushy at all and very educational. He knew all the features of the vehicle and provided exceptional service.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Jim and Ashleigh Hendrick Acura Charlotte

by Stephanie on 08/19/2021

Jim and Ashleigh were so helpful with helping me find the right vehicle. I didn’t feel pushed or hassled. I would highly recommend anyone looking for an Acura, Hendrick Acura in Charlotte was a great experience. Jim and Ashleigh made the experience even better.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Inspection turned to new car

by Milly87 on 07/03/2021

I went in yesterday just to talk about options and get my current leased car inspected for a return and left with a brand new car. Dumetri was very helpful and helped me to get exactly what at wanted at an extremely reasonable price. The deal went smooth and I left happy.

Recommend this dealer? Yes
Purchased a vehicle from this dealer? Yes
Did the dealer honor all commitments made? Yes

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sales Rating

Great Experience at Hendrick Acura

by Sabra_S on 05/26/2016

I was searching for a particular Honda CRV and found exactly what I wanted online at three different dealers. Hendricks Acura was the second dealership visited and sales person Bill Harrigan showed me the car and took me for a test drive. Bill was professional and knowledgeable about the car, even though he primarily sells Acuras. Back in the office he showed me the all the services done to prepare the pre owned car for the Hendricks Certification program and explained the warranties to me. He also shared the price history at their dealership. After finishing my search I called Bill to tell him what I was willing to pay for the vehicle, knowing I had two other options. He went over tax, title, license and doc costs so I would not be surprised at the final price. Bill checked with his manager and then calmly said we had a deal. There was not a moment of haggling. I was impressed with him and the way the dealership was willing to do business. But one more act put him over the top in my book. I wanted to add a DVD player to the car and had priced one at Freeman Audio. When Bill heard that, he volunteered to have it done for me through Freeman's at the dealership cost, saving me $300 from the price Freeman's quoted me. They had the DVD player installed and ready for me a couple days later when we sat down to sign papers and pay for the CRV. The experience with Matthew in finance was also pleasant, no hard sell for the extra coverages Hendricks offers. Both gentlemen won my trust through their knowledge and willingness to answer questions without any pushiness. I've only had the vehicle a few weeks and cannot comment about the service department. Based on my experience so far I highly recommend salesman Bill Harrigan and Hendricks Acura.