Capital Ford Charlotte
Customer Reviews of Capital Ford Charlotte
Not honest about vehicle accidents
byon 03/04/2021
The 2019 Ford Explorer this dealer is selling is posted as "no reported accidents" because they did not report it HAS been in an accident. I see this has occurred before so something is rotten in Denmark. I would avoid these guys. Frankly I have had bad experiences with other Capitol Ford Dealerships in North Carolina. I'm not convinced they would have told me ever that it was wrecked. Luckly I asked.
New car purchase
byon 07/27/2019
Good experience, not pushy and didn’t have to jump through a hoop to take a test drive, in and out in a hour, had a small issue that was taken care of promptly to make sure I was happy with the car and the service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sold me a vehicle without disclosing a serious accident
byon 09/05/2016
I purchased a certified Pre-owned 2014 Mustang with 4,000 miles, one owner, no accident, very clean car! What I got was a 2014 mustang that had an accident reported with another vehicle, side airbag deployed, vehicle deemed not derivable, severe damage reported. And the only way i found this out was when I went to trade the car into another dealer a year later. And they told me the car is worth half of what I paid for it even tho I've only put on 10,000 miles on the vehicle. They went out of their way to lie to me and to make sure the vehicle was officially in my hands that they brought the vehicle that same Saturday evening at 9pm all the way to my house in Asheville NC which is two hours away, and demanded the down payment immediately. Even though the dealership agreed to keep it on the lot for me till Monday. Now I have been trying to keep contact with Kirk - Used car manager. But after a week of giving me the runaround, according to him the only thing he CAN offer me is a maintenance plan. Capitol Ford you lied to my face. You made sure this car was off your lot ASAP. And then lied about knowing of the accident, and now you're offering me a service plan, which means you admit to the mess up you made. DO NOT do business with these people. I asked for a compensation after loosing at least $12,000 in value due to your lies and I basically was told to go screw myself. This will be posted all over the web and shared with the news channels as well. Also you will be receiving a letter from my lawyer this week unless we can come to a HONEST and REALISTIC compensation agreement on making this right.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
AWESOME EXPERINCE!!!!
byon 08/05/2015
I was very impressed with Matt White.. I came in and said this is what I want..Can you make it happen. He made it happen. No strees no problems..and the prefect truck.. He is the best..mc Thanls so much. The whole staff was great. Thanks, Miranda Curnell
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 08/04/2015
Everyone was great, the interaction between the sales team and the finance team was great. I really appreciated the vehicle orientation that explain specific about features, warranty and plenty of extras
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
great service
byon 07/26/2015
AJ and the team gave me excellent service. I came in with my guard up.and the had me smiling at the end. I have never been treated so good at a dealership. They made me feel like my credit score was 800. I would seen my friend and family to capital ford. Thanks for everything
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service, knowledgeable sales person
byon 07/22/2015
Brandi the sales lady was very helpful and she had knowledge about the car, I really enjoyed working with her. She was amazing :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Transit Connecct
byon 07/14/2015
Enjoyable. Did not waste time. Was honest and to the point. Andrew Gruit was the salesman and did and excellent job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
See Matt White!
byon 07/01/2015
I purchased a 2015 ford Fiesta from Matt white. He went above and beyond what he needed to do to help me into a car. he kept me in the loop the entire time and was not pushy or trying to up sell anything over what I could afford. when I do go to upgrade my vehicle, I'll be sure to call him first. thanks Matt!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Newnew
byon 06/30/2015
It was wonderful services test drove the car credit was straight put my money down signed papers got tag I was out the door thank you Ford I love the fusion I watched a lot of family feud with Steve Harvey enough said 😁
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
team work
byon 06/30/2015
Sales teamwork hard trying to find Me the best truck that fit my needs there was plenty of options there on site.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms.
byon 06/25/2015
The staff was very helpful. Someone else needs to be trained on what needs to be done when you are buying extended warranty. One person is trained and he was off. Now we have to come back to have this completed in the service dept. The person selling the warranty was great.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Great service
byon 06/05/2015
I received a 2015 Focus and the the salesmen Chris was a great and help on finding a car was right for me that I can get comfortably
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
car service
byon 06/01/2015
I purchased a 2012 ford escape. The experience was great. The staff was professional, knowledgeable and patient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Super Experience
byon 05/30/2015
We were treated like special people from the start of the car buying process until the finish. Everyone was super nice and helpful with regards to all our questions and concerns. We love our 2013 pre-owned Ford Escape. It is everything we wanted in a small SUV.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 05/29/2015
Both AJ and Robbie were both Great ! I don't feel as if anything was misrepresented just to get a sale. More importantly, I didn't feel pressured.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good people. Good deal. Run down facility. Slow to return we owe funds.
byon 05/25/2015
Good people. Salesman. Finance. Etc. Deal was as discussed. No slick moves. Facility needs work. It's old and without the conveniences expected at a dealership. My extremely positive experience is waning due to the fact that I'm still owed $5k and seen no closer after chasing it several times.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Capital
byon 05/18/2015
Tisha Outen was very professional, friendly, and knowledgeable about Ford products.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 05/16/2015
Isn't very thankful and Excellent about my new car. It's been 16 years since I ever bought car. And the funny thing is 16 years ago I bought my last car at this same dealership. I love my car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great customer service
byon 05/04/2015
Chris hess was my sales rep he is a great guy very knowledgeable about the vehicles exceptionally gifted in the sense of helping us choose our new car answered any questions we had was very friendly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
speed and expertise
byon 04/03/2015
i was looking for a short box reg cab truck. i came to CAPITAL and they were able to locate me exactly the truck i wanted. within a short time the truck arrived, i looked it over agreed on a fantastic price, and was driving home just a short time later. John Arthur the finance manager was fantastic he explained everything in full detail to where there were no questions. i got a very favorable percentage rate. and my payments were less than expected. The entire staff was very helpful and courteous. I've never had a better experience buying a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments