Westcott Buick GMC
Customer Reviews of Westcott Buick GMC
Great service
byon 03/23/2023
Fast & quality service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/23/2023
Fast & quality service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GMC Denali Owner
byon 12/22/2022
Everyone in the dealership is so very kind and Robby is the best salesman! Chaz, Robbie and I stayed late at the dealership on the night of New Years Eve 2020 to make sure I got all the paperwork done to be able to drive away in my brand new 2020 GMC Acadia Denali that night! I am forever grateful to those guys! GREAT TEAM! Shelby
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Scheduled oil change and 60k service
byon 09/18/2022
Had an appointment to drop the truck for an oil change and 60k service. Plans were the dealership would take me home and bring me back to get the truck. appointment time was 11am with an estimate of 3 hours. Called dealership at the 3 hr mark and they hadn’t even started the 60k service. Thought there was no hurry since they needed to come and get me. What part of arranging an appointment didn’t they understand? I had things to do and they figured they didn’t need to get it in and finish it since the owner wasn’t there but not did they check in to see if that was okay!!! Disrespectful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Westcott Buick and Gmc Excellence
byon 05/20/2022
You want to buy a vehicle or have one serviced? Go to Westcott in Burlington! Great folks who are most professional, courteous and dang good at their jobs!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lug nut issue
byon 05/19/2022
I went in for an oil change and tire rotation. Everything seemed fine until 2 days later, I notice on of my lug nuts sitting in the driveway. I parked the truck and waiting until Monday morning to risk driving it back to the dealership. They tightened the lug nut, never said anything else except, "you're good to go now". I was thinking, "thank God it didn't fly off while I was driving and caused an accident with me or someone else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Manager
byon 05/04/2022
Service was excellent as always! My Buick Encore looks amazing!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Getting tires
byon 12/27/2021
When setting up the appointment it was stated that it wouldn’t take long and we had a choice of what the dealership had or they could get other tires within 30 minutes. It was 30 minutes before anyone came to talk to him about what kind of tires he wanted. Husband declined the tires on site so the parts rep left and came back with a brochure of alternatives. It was over an hour from appointment time to getting the tires on premises. It would have been better if they had discuss the selection at the time the appointment was made. It just made the wait seem even longer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2016 GMC Canyon
byon 01/24/2019
Always prompt service. Great people!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Supreme Service
byon 04/13/2017
Quick, friendly service from a knowledgeable staff. Always satisfied with service and work performed and will definitely recommend to friends and family.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service with New Friends.
byon 04/05/2017
How efficient and prompt they were at getting me in and out of the Dealership, and explaining what they did.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Competence and Integrity
byon 11/18/2016
My relationship with my Dealership has developed into friendship. I look forward to going in to seeing Tim Cozart, service mgr. I am always at ease, and because of this my trust has been earned. Competence and Integrity are the hallmark of this dealership service department. They prove everyday the Money is a byproduct of right relationship. Westbrook GMC Buick always delivers a positive Service experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing service!!!
byon 03/28/2015
Tabatha was our salesperson, and she did a wonderful job in getting us into a NEW car!! She is the best salesperson that we have ever dealt with, and I would recommend her and Wescott Buick to anyone!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
transmission shift clunk
byon 03/23/2015
Your team did well. The problem with my truck is not fixed but it may not be the fault of your dealership. I have GM Engineering investigating. They are down here and I had one of their Engineers drive it and he felt and heard the issue and is checking with Detroit. We will see what they come up with. It is a torque converter coupled with u joint lash clunk.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Buick - Great car.....even better service.
byon 03/18/2015
Everyone involved with my service was extremely professional and efficient. I am very pleased to be appreciated and valued as a customer and will recommend David Westcott to anyone looking for a relationship to support the product long after the sale.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrific sales rep Dawn Perkins at David Westcott Buick
byon 02/11/2015
Dawn Perkins was fantastic. She was patient and gave me plenty of time to look over the car I was interested in. When we did the test drive, she let me pick the route and didn't pressure me to make it short. She let me take as long as I needed. She got me a great price on my vehicle. I was very happy with the result. I would absolutely recommend Dawn Perkins and David Westcott Buick.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer Service
byon 02/01/2015
Everyone was very helpful in taking care of our vehicle in a very timely manner. Tina kept us informed when there was a delay.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr Anthony DiBello
byon 01/28/2015
Tabitha,was great. The day we picked up our new Terrain she spent a long time going over everything the SUV had to offer.I would recommend Tabitha to anyone. I was not completely satisfied with the way the rebates were used. I don't believe we got all the rebates that were offered at the time. I am very happy with the trade-in price you gave us. Thank you for getting us into a new Terrain.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Truck named Junior
byon 01/02/2015
I had an adjustment done on my 05' Suzuki, and because of the excellent customer service I received, came back to check out the trucks. I purchased a 14' GMC Sierra, named him Junior. Beautiful bronze color and have had 2 men complement my choice.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Encore 2014 Purchase Experience
byon 12/19/2014
The salesperson Dawn was very professional. We had been to two other local dealerships and Dawns product knowledge was thorough and overwhelming detailed over her competitors. She was very patient and made our experience truly enjoyable right to the closing and delivery.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
I LOVE MY NEW 2014 BUICK REGAL
byon 12/19/2014
All staff was very friendly and accommodating to my needs and made it happen with a new vehicle! Thanks Dawn!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Oil change and tire rotation
byon 11/10/2014
It is always a pleasure every time i come to the service department. The staff is always courteous and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
