Asheville Ford Lincoln
Customer Reviews of Asheville Ford Lincoln
Dr.
byon 12/11/2023
Our salesman Nathan was exceptional! While demonstrating a comprehensive knowledge of the car, he conveyed a warm, friendly demeanor-- never pressuring us to complete the deal. We also found Brent very cordial and helpful with the requisite transactional paperwork.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dr.
byon 12/11/2023
Our salesman Nathan was exceptional! While demonstrating a comprehensive knowledge of the car, he conveyed a warm, friendly demeanor-- never pressuring us to complete the deal. We also found Brent very cordial and helpful with the requisite transactional paperwork.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great salesman at Asheville Ford
byon 07/24/2023
Had an easy and great experience with Justin Varley when I purchased my brand new Ford F150. Not only did he get me into the vehicle I wanted but it was done without any stress or hassle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience
byon 05/17/2023
I came in to see a car that was posted online. The salesman quickly brought the car for a test drive. There was no pressure to try more vehicles as I was very impressed with the Escape hybrid. The entire sales process was also easy and the dealer did all the requested modifications. I am very happy with my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome staff
byon 05/03/2023
Very helpful and informative. Great selection. I wish all dealerships were like them. Very happy with purchase and the staff that we worked with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience
byon 04/22/2023
Staff was friendly. Salesman was somewhat knowledgeable about services and vehicle. The lady who showed me more details about the vehicle after I bought it was very knowledgeable. I walked around the lot without any sales person approaching me. I had to come inside the building to ask for a sales person. That was fine but could be a deterrent for some.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Tim F.
byon 12/20/2020
Mark McKinney was great! Patient, helpful and kind. Very pleased with the staff from Asheville Ford and my new F-150.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Poor Sales Process
byon 12/13/2018
Our Lincoln was coming off lease and unlike other companies, Lincoln forces you to go to a dealer to buy the vehicle at the end of the lease. I made an appointment with Asheville Ford Lincoln. When I arrived, the person that I had the appointment with was in "Business Development" so I was turned over to a salesman. As soon as he realized that I wasn't buying something new and just wanted to buy the existing vehicle, he turned me over to another salesperson. She was nice but had never done a lease buyout so had to keep getting information from other people. None of the other people could be bothered to come over. Then, I had to deal with the Finance department. I faced the same thing as someone else with the "Customer Service Fee" of almost $600. The dealership never could explain it to my satisfaction. Lincoln also called them for me and they couldn't explain it to Lincoln either. I wound up paying it because they delayed so long that I almost lost the financing and had the lease end. This dealership lost any future business from us as well as selling us any extended service plans or anything else. Not to mention we don't use their service department anymore as it was terrible. They never fixed the problem, didn't provide the promised rental, charged to do a computer update and never called when the car was ready. I'm surprised Lincoln lets them continue to be a dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Customer Service Charge
byon 10/04/2018
I purchased a 2018 Mustang GT that turned only to be a lemon. Ford acknowledged and provided a nw replacement. All was fine, Jason the salesman was professional through out. When I went to finance they charged me 598.50 for as a customer service saying they have to by law and they would be in trouble with Ford if they didn't. why was I paying a customer service fee a second time when it wasn't my fault. I researcher the NC General Statutes and there is no law saying the fee has to be charged. The Finance person told me an untruth. I wrote a letter requesting a refund of the customer service fee. I received a call from Jason on Saturday, September 9, 2018 about the letter. Jason said tte sales manager or general manager would call me on Monday. October 1, 2018 to sort out. It is now October 4, 2018 and no one has contacted me. This is extremely poor customer service and a poor reflection on Asheville Ford. I love the car though
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Great customer service and friendly staff
byon 05/07/2018
Great customer service from the service Dept manager and the technician that performed the job. Keep up the good work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recall
byon 05/07/2018
The work was done on time and it was a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Tracy Warren
byon 05/05/2018
Very pleasant and informative employees.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service at Asheville Lincoln
byon 03/28/2018
The service department at Asheville Ford Lincoln was fantastic! We were on vacation in our Lincoln when it failed to start and the Asheville dealership had us back on the road within hours. They went above and beyond what we expected. Our family will continue to buy new and used Lincolns thanks to the great service we received. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great
byon 03/21/2018
The staff was accommodating, speedy and helpful. The sales person, Sean, was particularly knowledgeable and expeditious.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Asheville Ford
byon 03/17/2018
The experience I had with the salesperson was great, however, the finance part of the lease transaction could have been greatly improved if had been completed on the day I agreed to the lease rate. Apparently, any finance transaction has to go through another Ford office which resulted in the lease transaction including automatic debiting of one of my accounts took about 5 days. The previous lease transaction for another make vehicle was completed the same day I agreed to the lease rate!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pleasant Experience!
byon 02/16/2018
Service Rep was courteous, efficient, and knowledgeable. He answered all my questions completely. The work was done in a reasonable amount of time, and the waiting area was comfortable and convenient, providing free wi-fi, as well as a large-screen TV.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Staff-Friendly and Fast
byon 02/05/2018
My experience was great-friendly, fast, etc. HOWEVER-y'all did something to my clock. It no longer keeps time and I cannot reset the time. It has gone from 4:11 - 5:29 in the many days since you serviced it. I have not had time to come by to get it fixed :(
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thanks again for the great service on my F150!!
byon 02/01/2018
Always an excellent experience whenever I take my 2016 F150 in for service. They truly make me feel like a valued customer. Thank you!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Ford Dealership
byon 12/19/2017
Staff was friendly, the service was very fast
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
An Altogether Pleasant Experience
byon 11/30/2017
My experience with Asheville Ford was altogether positive and quite pleasant. I was particularly impressed with the young gentleman who coordinated the financing for my new vehicle. I presented to him a difficult situation--some serious credit issues and a limited income. Still, he was able to construct a deal that put me in a new car at a payment that I could afford. All those with whom I came in contact were extremely professional and courteous, but this particular young gentleman worked especially hard to make things work for me, and he deserves to be commended.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My Ford
byon 11/08/2017
It was great and fast service. Very friendly also. I really like my Ford!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Experience
byon 10/02/2017
Thank you Chris Andrews for another great experience while purchasing our second vehicle from you. You set the standard for others to emulate. We will continue to make the drive from Asheville for all of our vehicle purchases. Thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
