Asheboro Ford

by Steven K on 03/09/2023

Everyone I interacted with was on task. Pleasant experience. Will come back.

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by ccarey on 10/25/2019

We bought a used vehicle from them that they did not disclose to us that it had been in an accident with right side impact. Every advertisement, sales associate and the auto check stated that this vehicle had been in no accidents. We only found out because our financial institution ran their own vehicle check. This was upsetting but we were willing to let it be since we already bought the vehicle. However, 5 DAYS after we bought the vehicle we can’t get the car to turn on. Then 2 days after that the car won’t turn on, and we discover the linkage in the transfer case is broken. I called the dealership and spoke to both Mike from sales and Rich who does financing and they told me to take the vehicle to a Jeep dealership to get it repaired as the repair will be covered by the warranty that came with the vehicle and that Asheboro Ford would cover the deductible amount. It’s an unfortunate situation but they did offer to pay for the deductible which was very much appreciated. BUT THEN, we find out that Rich incorrectly filed the warranty and put it under a vehicle we didn’t even buy. So our warranty was essentially invalid. I call them and they tell me they are going to fix it. Well our vehicle was fixed and the warranty still hadn’t been corrected. The next day Rich tells me that the warranty has been fixed and that he has contacted the repairing dealership to let them know. I then get a call from the repairing dealership that this repair isn’t covered by my warranty, despite being explicitly told by multiple members of Asheboro Ford that it was. So I call Asheboro Ford to talk to Rich and he said he was going to figure it out for us. He even called our service manager at the other dealership and assured him that this was going to be taken care of “one way or another”. The next day, the day we told Rich we were going to go pick up our vehicle, I called Asheboro Ford to get an update and Rich is conveniently out of the office and our car hasn’t been paid for. I call and speak to a manger, Chris, and he said he would find out some more information for me. I called several times after that and Chris was never available. We showed up in person and a manger wouldn’t even speak to us. We were reassured by Amy that we would be getting a call regarding the situation the next day. We did not. I have called every couple days since then and every time I call I am told they are “working on it” and that they will call back with an update. They never do. It has been 3 weeks since our last correspondence with the dealership and no manager will return our calls. We were told by the dealership that this vehicle had been thoroughly inspected- it clearly wasn’t. We were told by the dealership that this vehicle had not been in an accident- it was. We were told we would have a warranty on the vehicle, but they carelessly mishandled the execution of the paperwork for it. They told me to take my car to the repair facility and that it would be covered - it wasn’t. They told us so many things that turned out to be blatant lies. I was originally going to write a 5 star review because we had such a great experience with the sales team the day we bought the car. But they are clearly an incompetent dealership who is negligent and misrepresents the vehicles that they sell. Buyers beware.

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by satisfaction93 on 06/12/2018

Took my car for service when I arrived and finished service in a reasonable amount of time. Has very good deals.

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by HASRNGT on 06/16/2017

Lawrence was very patient with me. I test drove a Mustang GT and Mustang with ecoboost. Both very impressive, but I had to go with the GT. Ford has made great improvements from the 2014 Mustsng GT to the 2017 Mustang GT. I also like that the dealership tints and pinstripes the vehicles.

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by Elainedenise on 07/16/2016

I was treated like I was a part of the Ford family. They worked hard to make sure that I was completely satisfied.

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by satisfaction93 on 05/01/2016

I am very pleased with the excellent service at Asheboro Ford. They are prompt and courteous. Thank you for the coffee and keep up the good work.

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by VeronaW on 04/09/2016

Vanessa is always so helpful and nice. Always answers all my questions and takes really good care of my vehicle needs. Your team does a really good job.

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by Deerob6 on 03/31/2016

This was the perfect car buying experience. The staff was awesome and friendly, very informative, straight forward, and honest with me. I was able to tell the salesman what I wanted and the provided the perfect Ford Escape for me. I will be coming back when I am ready for another new car.

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by rebeccacameos on 05/08/2015

Everyone at Asheboro Ford is awesome! I had the easiest car buying experience ever! No one jumped me right when I drove in. I already knew which car I wanted after browsing their inventory online. I test drove the car, told them how much I wanted to pay monthly, and they made it happen super fast. I <3 Asheboro Ford! I love my new car!

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