Service Paragon Acura Car Dealership Woodside New York | Edmunds
Service Rating:

Words cannot express how much this location makes me want to rip someone's

Written by jlee6373 on 08/04/11 01:15:34 PM PDT Go back to Service reviews
Recommend this dealer? No

Words cannot express how much this location makes me want to rip someone's head off. The latest of a pile of issues since 2009 is the wonder of why I would drop off my car for service at 8AM Wednesday morning, inform that I will return first thing Thursday morning for pick up, only to discover that it was never serviced. It was never even put in as an order. And what does the service tech say to me in response? "Oh I thought I had more time." Sorry, I was unaware that it took more than 24 hours to change oil and check a clutch. No apologies. No other explanation. No people skills. Just because I don't cause a scene, does not give a customer service rep the right to test me & take advantage of my patience. I cannot wait to be rid of this relationship.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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Thank you for taking the time tell us about your experience at our store. We would like to apologize that you were not pleased with the service we provided. We aim for 100% customer satisfaction and we are sorry that we did not fulfill that goal during your visit. All of us at Paragon Acura value your feedback and I would like to personally assist you to try to resolve any issues. Please contact me so we can discuss your experience and I hope you accept my sincerest apology for any inconvenience. Best regards, Brian Benstock - General Manager 718.507.5000 Ext. 271

  • By paragonacura
  • on 08/08/2011
  • 11:06:53 AM PDT
  • (dealer response)
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