Transitowne Jeep Chrysler Dodge Ram Williamsville

by tylert716 on 04/19/2016

I signed a deal to Lease a Jeep yesterday with one of their salesmen, Nicholas McDonagh. I got the price I was looking for along with them paying off the lien on my trade in. I asked several times to make sure that the deal included my current vehicle being paid off in full, which he insisted that it would be. I signed all my papers and put my deposit down on the car. I reached out to him earlier this morning to come pick up my car, and he said it would be ready around 4 o'clock. About an hour later i received a call from him telling me that there was a problem on his end and they would no longer pay off my car or lease me the jeep after we had already made the deal. I went in to the dealership and they basically refused to show me any of the paper work that I had signed, which I should have received a copy of in the first place. This place is nothing but a [non-permissible content removed]. The finance guy who helped get me the deal would not even look at me. I should have known what I was getting into while I was there the first day and my Salesman (Nicholas McDonagh) decided to tell me about all the mistakes hes made with his customers since hes been working for the company, which should have been my first red flag. This salesman (Again, Nicholas McDonagh) is [non-permissible content removed] to do business with, with absolutely no knowledge what so ever pertaining to his job, and frankly should not be employed by you. And I'd like to say it was just him but this deal passed through many hands before I received a call almost 32 hours later when i was supposed to come pick up the car that they were going to no longer honor the deal. Everyone in that building should be ashamed not only in the way they handled my business, but also with the utter disrespect I was shown when I simply asked for a copy of the papers that had my signature on them, in which they refused.

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by WNYWrangler on 09/02/2015

I selected to purchase a Jeep Wrangler from Transitowne Jeep on Transit, one that the new Sales rep said the radio had Bluetooth phone connectivity. This option was critical to my purchase decision. We agreed on a price and went through the paperwork and finance and I purchased the vehicle. After the purchase, I went to my new Wrangler and started it up. I asked how to pair the Bluetooth and the Sr. Sales rep, his 'mentor', said "Oh, this doesn't have Bluetooth, but it can be installed". It was almost 8pm and I had been there since ~3p so I was eager to get home and left. The next day the sales rep called and said that they could install the Bluetooth, and they'd pay half, the total being around $600. I told him that the best I could do was my half being $200. The rep called me back and said it was doable, that the parts were ~$400 and they'd take care of the labor/install/ We made an appointment to get it installed. I write this review now in the service area during my appointment after being told that after talking to his manager they can't do that, and we'll have to split the total cost, no labor being included, with a total of about $750. I'll now have to pay ~$375. I realize that I'm technically getting a "deal" (if you'd call it that) because normally the price would have been more to purchase the vehicle. I feel as if this otherwise great purchase has been tarnished. I need the option for my job, being on the road for work and needing to take calls hands-free. I'm not happy with this experience, and being out extra money, and this review is my recourse.

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by Michaelar on 09/29/2014

I got my Chevy Colbalt there in August. I *love* my car, however, I've had some issues with the dealership. They charged me a "standard" fee on my contact if $65 to gas up my tank. The tank was half-full and from empty, it takes me $40 to fill. Not only that, but they charged me a registration fee. They TOLD me that the fee was to cover the cost of registration and that I'd only have to pay the balance if there was one. It turns out that this was THEIR fee to file my registration, so now I'm paying the DMV full price when I thought I'd already paid them something towards it. Furthermore, my check engine light came on only 9 days following purchase. When asked for a receipt to document the fact that there was a problem, they gave us a bit of resistance before giving us a receipt. They seem great at first, but they're your cliche used car salesmen. Keep an eye on your pocketbooks if you deal with them.

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