Service Dave Smith Ford Car Dealership Williamsville New York | Edmunds

Service Reviews

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Service Rating Happy Customer By deaded01 on 03/02/17 09:37:24 AM PST
Recommend this dealer? Yes

I have been a customer for years. The service department gets you in on schedule, keeps you informed of what's going on, and gets you out when they said they would.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Great Service as Always! By jamesmurray1 on 10/07/14 04:43:09 PM PDT
Recommend this dealer? Yes

I have been a customer of Dave Smith Ford for about 8 years now. I used to go to another dealership, but I got tired of feeling like a number!! Dave Smith is not the biggest dealership in town, but their people are THE BEST!!!! Anytime I have an issue, they tell me to bring it in right away....
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Service Rating Unsatisfied - Minimal Service from the Service Department. By K_Beamsley on 08/04/14 08:05:51 AM PDT
Recommend this dealer? No

Being in the military for 20 plus years, I know a thing or two about service. When I came into Dave Smith Ford Dealership for my 90,000 mile service. I felt the Service Department staff member was a little rough around the edges but was quick and effective in getting my vehicle onto the service line...
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Service Rating Great Experience By johnroberts on 08/20/13 04:18:47 PM PDT
Recommend this dealer? Yes

Just used the body shop at the dealership. Jason and Stephanie are the BEST!! They had me in and out in under a week. My car looks awesome. They even detailed it for me before I picked it up. Totally recommend them if you find yourself in need of collision work.
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Service Rating Never Again! By disgusted5004 on 02/29/12 10:30:37 AM PST
Recommend this dealer? No

I went to Dave Smith Ford to get my car repaired and they told me the costs would be approximately $100.00 and that my powertrain warranty should take care of this. I received a call from them stating that the price is actually $420 because I did not get my tires rotated the last time I was there, t...
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Dealer Response

Dear Sir, We apologize for this misunderstanding. Dave Smith Ford prides itself on a commitment to excellent customer satisfaction. The Lifetime Powertrain Protection Plan clearly states that an oil change and a tire rotation are to be done every 5,000 miles... Read more

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