Kia Of West Nyack
Customer Reviews of Kia Of West Nyack
Great Service
byon 01/10/2024
I am very happy with the service I received from Ronald. He is always helpful, friendly and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 01/10/2024
I am very happy with the service I received from Ronald. He is always helpful, friendly and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great, as always
byon 07/12/2023
High level of customer service, something so unusual these days.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The worst dealer ever
byon 06/24/2018
[non-permissible content removed] they called me on the phone and told me if you still interested in the car, car is available i just checked personaly, car it is in great shape i said ok i will be there in 1 hour, so they made me drive to there, then they made me wait another 30+ min and then they told me o car was sold yesterday is not available are you interested in something else. Shame on them very very bad business people
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Horrible management
byon 10/18/2017
Visited here last month for an oil change on my optima and decided to shop around since my lease was maturing soon. I was greeted very professionally by a sales guy and he politely guided me to a seat at his desk. We discussed a deal and just as I was ready to pull out my amex in comes a manager [non-permissible content removed] away. I waited until he left to "work numbers" and I dissapeared. I suggest going to an honest dealership like Nissan, where they wont waste your time and swindle you for hours.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Bait and Switch Deler - not honest and no integrity
byon 09/05/2017
This dealership would not honor the Edumunds Price Guarantee! They are rude , dishonest and their dealership is full of garbage ( real garbage) Run , don't walk from doing business with this dealer . Read the BBB reviews from this dealer Ted P
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Bad representation out Kia
byon 07/12/2017
Husband and I just left here with cash still in our hands and no car. We drove all the way from Queens to purchase a certified pre owned vehicle we had had our eyes on for a few weeks online on the Kia West Nyack website. Long story short, after we observed several things wrong (including that it was in an accident) that would make the car not legitimately a certified pre owned vehicle the manager changed the car from certified to just pre-owned and didn't want to fix anything. We were not offered anything else and that's not like a dealership to let a cash paying customer to just leave like that. Warning to car buyers check the car thoroughly and know your facts before buying.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Don't buy from this dealer
byon 07/03/2017
Worst dealer to deal with after the sale, will not return a phone call. Kia of West Nyack still wont refund 3k warranty I canceled, wont refund extra state taxes I paid. I purchased from this dealer 4/20/17 when I was in NY, visiting family and live in Virginia so they know I cant just drive in and talk to them. I was told I get a lower interest rate by 3% if I bought the warranty. They will add in a thousand dollars or more to pad the cost of the car from the advertised price. Don't buy from this dealer .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Can't ask for more
byon 04/23/2017
My wife and I had a very pleasant experience with Kia of West Nyack. I am not sure where I read a bunch of negative reviews I decided to check it out myself. I emailed them on Wednesday late afternoon to set up a test drive. I was soon given an appointment for the next day, Thursday, and I decided what options I wanted. My wife and I went for the test drive with Eric and being we both liked the car we decided to buy it. We told Eric which options we wanted and he got us a price we were happy with. He said he had to track the car down being they did not have one on their lot. He called us Friday morning and said he will have it later in the day. Later in the day he called and said it was ready. We went to pick it up, everything was what we asked for and the balance of the sale went smoothly. There was no high pressure sales for any add ons or anything. I don't think I could have asked for anything more than that. Steven
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Visit a different dealer or consider a different brand
byon 04/13/2017
This dealership was all about handshakes and high fives... but no deal after 3 visits and several phone calls and emails. Although a review is always subjective, fact is that they were not willing to honor a clearly specified deal on their website. Instead they doubled the price and this for a 2016 Soul electric! After this first time experience with the KIA brand I looked at other carmakers and just leased a beautiful Ford Focus Electric for less than what this KIA dealership offered on their website so I know that what I was looking for was realistic and fair. Thank you Ford for providing customers with amazing US engineered products! My impression after dealing with this dealership is that they use a high credit score against their customers: a high score means that you can afford more and justifies for this dealer to double its price. An amazing tactic and a sign of very questionable ethics. The reason I give this dealership 3 stars is because of their sales person Reggie. He really knows how to connect with customers, until his back office torpedoed all his good work. So 5 stars for Reggie and 0 for the dealership he works for.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Customer service dropped after I signed on the dotted line
byon 03/16/2017
We are not new to Kia of West Nyack. We leased our 3rd (2014) and 4th (2017) Sorrento's with this dealership. We worked previously with Yonkers Kia (Optima and Sorrento 2012). Our first go around with West Nyack in 2014 was pleasant - sales team and post lease customer service was very good. We returned in 2017 to work with same sales person, however the dealership has new ownership. Within a month of signing my lease, my sales person parted ways with Kia and I was left to deal with the new management. The dealership did not follow through on their financial obligations to close out the lease on my returned vehicle. It required dozens of calls and eventually my having to physically show-up at the dealership (twice) for them to seemingly rectify the error. I was promised a check to reimbursement for fees I reluctantly paid (and were NOT my responsibility) to avoid it effecting my credit. It is now just shy of a month since the promise of this elusive check...I have yet to receive it; 90% of my calls go to voice mail and I have not received a single returned call to update me on the checks whereabouts. In the rare instance I catch the sales person I'm dealing with off his game and he answers my call- it's excuses, deflection and "let me speak to my manager" (love that one!). My husband and I will pay them another in person visit tonight in the hopes of holding them accountable to their unprofessional handling of this matter.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
beware of Eric Valdes of KIA of West Nyack!!!
byon 01/17/2017
We first found the 2014 MAZDA CX-5 SPORT VIN#JM3KE4BE6E0302224 on CarFax for $13,500. After speaking with sales phone rep Felix we were quoted the price of $13,500. I then drove to Kia of West Nyack and test drove the car with sales representative Eric Valdes, and then asked to see the car fax. I was told that I could look at it but could not take a picture of it or have a copy. When my fiance called to find out when he could come up and purchase the car the price changed from $13,500 to $14,850. My fiance stated that the car is listed on Edmunds, Carfax, and Auto Trader for $13,500. However Eric said that is a mistake and they will not honor the error as the websites created that error. Keep in mind that when he got off the phone with Eric he immediately called Felix who stated that the car is for sale for $13,500 not for $14,850. We then made him aware of what was stated by Eric Valdes. He then informed us that Eric is incorrect and he will call and speak to Antonio the manager and call us back. Of course Felix did not call us back. Basically that car has a dirty CarFax and the Kia of West Nyack is trying to get you in the door with the low price by lying. The previous person who wanted to purchase the car went through the same ordeal as they contacted us via Yelp. Beware of this dealership!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Bait and Switch
byon 01/03/2017
I just had the worst experience of bait and switch at this dealership. I would NEVER buy a car from them. They advertised a price for a car on their website and on car fax.com as $20,000. Then after we were ready to buy the car the salesman said that car fax is a third party website and they have no control over how they advertise. They said on their website it says $22,000. In fact their (the dealer)website says $20,000. Then it gives you how much it would cost per month if you financed. Only if you press a small print button for payment options does it direct you to a second page where in very small print it says $20,000 after $2,000 down and the monthly payment is only after approval with over 800 credit score. How deceiving! Then to add insult to injury the salesperson came back after speaking to someone and told us the price was $22,000 plus $1,000 for setting up financing and another 1,000 for some other absurd fee. Now we went from $20,000 to $24,000 so we walked out the door. Buyer beware!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
The best salesperson
byon 09/18/2016
Salesperson was very knowledgeable and very friendly - Johan D. I don't have allot of time to go dealerships so he took care of everything for me. He assisted me in deciding on a vehicle that I am extremely happy with. I now have a 2017 Kia Sorrento SXL - it has EVERYTHING and rides like a dream. If you are in the market for a new car, you must call Johan D at Kia of West Nyack and he will definitely take care of you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kia Optima Service
byon 08/31/2016
Krystal was very helpful, professional and friendly. I had a while to wait for my car and she drove me to the local mall.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs Sue M.
byon 08/26/2016
Everybody was very pleasant, especially Calvin Bibbs. He was very attentive to what I was interested in and really helped me to the fullest extent.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
First Car Service
byon 07/10/2016
Service personnel were friendly and polite. They explained all the things that were to be done and finished in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kia of West Nyack, Excellent Lease experience
byon 06/27/2016
Our experience was excellent from the time we arrived to the pickup of our new forte. Anthony Jr ,Tony and Kyle were a pleasure to work with. As my wife said the best car buying experience we have had in all of our car purchases. We will be back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent customer service
byon 06/19/2016
Customer service was excellent. My name was known without me having to say it. That was really impressive for me. Having Wi-Fi in the waiting room was also a plus. The wait for the oil change was about the same as what was told to me in the beginning. Look forward to going back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A satisfied customer remains a loyal customer.
byon 05/27/2016
Complete satisfaction with customer service in the Service department. Much energy and effort to satisfy the customer is definitely visible. All businesses should take a page from these fine representatives.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5/26/16 optima service review
byon 05/27/2016
Vinnie was outstanding. He kept me informed throughout my wait. He was aware of time constraints I had while waiting and was an absolute pleasure to deal with. Your entire staff was friendly and professional. Yonkers Kia should emulate the performance of West Nyack Kia.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service and accurate timing
byon 05/16/2016
Best service given. The gentlemen , sorry can't remember his name, was excellent. Always checked in and informed me with whatever I needed to know and recommendations he suggested to keep my car at its top performance level.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments