New York Dealerships - Dorschel Volkswagen of Rochester New York
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Dorschel Volkswagen Sales Reviews

  • 3817 W Henrietta Rd
  • Rochester, NY 14623 (map)
  • (888) 717-7440
  • Chat with Dealer

Sales Reviews

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Sales Rating Customer service Written by Leslie_thierry on 02/10/17 02:17:41 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I was approached by Andreas Meyer from the Dorschel VW dealership in Henrietta, NY when I was searching to purchase a used VW Jetta...Andreas was kind, HONEST, and not pushy. I have serious issues with trust and I left not only purchasing the best car for me but also happy and satisfied with the se...
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Dealer Response

Hi Leslie, Thank you for sharing your feedback with us. We are very happy to hear that you not only enjoyed purchasing your Jetta with Andreas and the team at Dorschel Volkswagen, but that you also were trusting of him. Congratulations on your new VW and thank... Read more

All Comments (1)
Sales Rating What a mistake Written by botticelliman on 01/06/17 03:46:53 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Dissatisfied is an understatement. Expected to have a much better experience going in. Test drove a brand new vehicle and the trunk wouldn't open. They didn't have any of the same color on the lot, so I told them I would take the car if they fixed it. 2 days later, signed the papers and went to ...
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Dealer Response

Hi Enzo, Thank you for sharing your experience with us on here and on our other platforms. We are very sorry to hear you are more than dissatisfied with your recent visit. Please know we tried to get you into another vehicle within the best possible time frame... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Dorschel Volkwagen Written by bobm001 on 01/03/15 09:36:32 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I chose VW as my FIRST import car purchase because of the Jetta TDI. I looked at other dealers in my area. But based on price and their available inventory I made Dorschel my "go to" dealership. My choice was SPOT ON! The degree of professionalism of the sales staff made the whole experience a genui...
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Sales Rating 3rd car bought from Dorschel Auto Group Written by jayceesgokart on 12/28/14 08:50:39 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Went back to Dorschel's for 3rd VW because of salesperson David White - he has always been friendly, patient and helpful. (I change my mind a lot!). I also think Andy Honan in the Service Dept. is very efficient! Would buy again!
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Sales Rating Unsatisfactory service and attention to details Written by Mrjones289 on 12/02/14 03:09:22 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I would never go back to this dealership. They would say one thing and do another or nothing at all. If you want a dealership to not follow through and hide things on you be my guest in buying a car from Dorschel.
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