New York Dealerships - Acura of Rochester of Rochester New York
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Acura of Rochester Sales Reviews

  • 3883 W Henrietta Rd
  • Rochester, NY 14623 (map)
  • (866) 695-9658
  • Chat with Dealer

Sales Reviews

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Sales Rating A happy buyer of a certified 2015 RDX Written by zjl0419 on 02/05/18 05:29:14 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Rick is a fantastic sales man. He gave us tremendous amount of help for this certified 2015 RDX, including pre- and post- transaction. Rick also sent us a follow-up email and gave us a follow-up phone call regarding our purchase. We have already been highly impressed by the quality service from Acur...
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Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Great experience - again ! Written by tcilover on 05/05/11 04:29:42 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Another great experience-traded a 2009 TSX for a new TL, love the car BTW. The process was smooth, fair and comfortable. They are pros at this dealership. Very good at explaining details of the car, financing options etc. Very fair on trade value of old car. Joel L. is the sales repr. to see !! A ...
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Sales Rating Don't Know Why There Are Good Reviews Written by inside45 on 04/26/11 02:34:17 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

It looks like I might be in the minority on here but I had an absolutely horrendous experience at this dealership. Spoke with them via e-mail, got all the pricing, fees, etc and drove to the dealership. Now I'm not sure if the salesman we were working with was dumb or arrogant but he would sit there...
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Dealer Response

My name is Paul Emerson and I am the General Manager at John Holtz Acura. I wanted to take the time to apologize for your poor experience here at John Holtz Acura. As you can see from other reviews and our accolades from Acura your experience is certainly not ... Read more

All Comments (2)
Sales Rating Good Sales experience, Awful Service Written by oscarkat01 on 03/07/11 10:00:17 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I purchased my MDX from Rick Gross. He is an amazing Sales Person. He took me for a test drive in two vehicles in a snow storm. He was helpful, attentive, low pressure and pleasant to talk to. The price was good, the trade in values were good and the process went great. Since this is the only Acura...
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Sales Rating Great Staff Written by mike_ketrow on 05/11/09 12:00:00 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I recently purchased a TSX from this dealership and they are outstanding. The General Manager, Paul will go to any length to ensure the customer is happy. My salesperson, Brian was also very good and extremely knowledgeable about the vehicles. I would recommend this dealership to anyone including my...
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