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Prestige Toyota/Scion - Worth The Trip from Anywhere

Written by mrspeach on 05/16/11 09:09:28 PM PDT Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I've been looking for a Certified Used Camry or Corolla for 2 months. Went to a few dealers in my area (Albany/Saratoga), typical dealer crap - overpriced used vehicles and lots of head games. I found Prestige on Edmunds when I expanded my search area. Prestige prices were well below any other dealer, and they were well below the Edmunds True Market Value prices as well. It was clear that because their prices were so low, there would not be much haggling or "going to ask my manager". I called Prestige to find out about Toyota Certified financing and qualified, and made an appointment with Susan. While getting the info off their website about the Camrys I wanted to see, this Scion XB popped up, and although I had no interest before, for some reason this vehicle made my list of 3 cars. Drove almost 2 hours to get down there, and met Susan. She is the nicest, most friendly, genuine salesperson I've ever met at a dealership. Because I'd done a lot of homework and knew what I wanted and needed, we were able to talk about the specific vehicles. I saw the XB on the lot and I was sold. I took the XB and a Camry for drives, and the Camry was lovely but the XB won, hands down. Susan was professional, approachable, personable, had a sense of humor, and did all the paperwork without any surprises. We were so comfortable with her. George came in, and I braced for some kind of hard upsell, but he was also more terrific than I could have asked for. He gave us good information about the XB that made us sure we made the right purchase. Both Susan and George seemed to want to make sure we'd made the right purchase. We made the deal on Saturday, and tonight - Monday - we went down to pick up the car. Susan was putting the plates on, in the pouring rain, and I know she she stayed there late (7:30) to meet with us. We chatted while waiting for George, and Susan was simply great at making us feel comfortable for 30 minutes. F&I George finished up his previous deal and came to meet us; and I was again on the defense - everything had gone so well, how could the last part NOT be some kind of Undercoating Nightmare? Well, shame on me. Our Certified vehicle comes with various good things and protections. George showed us what more we could purchase and at what prices. There was nothing insulting or shaming or hard-nosed about it. We did choose to purchase a less expensive plan - that for $1 a day covers so much. George was a perfect gentleman, so nice, so easy-going. And that was that. Susan had waited on us another 30 minutes to see us out, and she made sure I had her cell phone number in case I had any trouble or questions on the 2 hour ride (in the pouring rain) home. Dear Husband and I will be looking for another vehicle in a bit, and we will not go anywhere else but Prestige. I hope Susan and George are still there.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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