Brooklyn Chrysler Jeep Dodge Ram

by Rob on 05/09/2018

I am a Loyal Jeep owner and have owned or Leased Jeep Grand Cherokees since 1995. Back in November of 2017 I had a 2015 Jeep Grand Cherokee lease and I received an advertisement in the mail from this dealership stating “Turn in your current lease for a New Grand Cherokee, no money down and No questions asked”. I called the dealership to see if this offer was accurate and the representative I spoke with stated it was in fact accurate, so I made an appointment to speak with a sales person. When I went into the dealership, I told the sales person about the advertisement I received in the mail and after 2 hours of going back and forth with him, he stated the advertisement I received was wrong and he will not honor it. Obviously I left the dealership very annoyed. The next day I emailed the person who made my appointment on how I was treated and a manager emailed me back stating in the future if I ever need anything to please contact them. In March 2018, I emailed this manager 3 times and left him 2 messages at the dealership, since I wanted to get out of my current lease and get into 2 new vehicles( 1 Jeep Grand Cherokee and 1 Dodge Charger GT). None of my Emails or phone calls were returned. In April 2018 I gave this dealership a bad review on their Facebook Page and finally someone got back to me. Alex the internet sales manager contacted me and I explained to him what has been happening. He in turn set me up with a Sales manager who I did meet with and did go over pricing on both vehicles. After I met with this manager I made an appointment to test drive a Dodge Charger GT. The day of the appointment, I called the dealership to confirm the appointment with them and they told me it was all set so I went to the dealership. After giving a salesperson my license and filling out whatever paperwork was necessary for a test drive, I was told after a wait that they did not have a Charger GT to test drive. I told the salesperson that I just called and whoever answered the phone confirmed my appointment and said they do have the car. I asked the salesperson if I can just drive any charger available and I was told they only have a Hellcat and I am not allowed to test drive that vehicle, when in fact I witnessed another salesperson take another customer on a test drive in a Hellcat. Once again I left this dealership unhappy. This dealership obviously doesn’t need my business since they gave up the sale of 2 cars. Since then I Did go to another dealership and did get a 2018 Jeep Grand Cherokee and a 2018 Dodge Charger GT. It’s ashamed that a local resident cannot get 2 vehicles from their Local dealership. In the future upper management should be aware how potential customers are treated in their place of business.

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by Crazyjake85 on 04/11/2018

The car was in stock and sold at the price that was advertised. No gimmicks or scams. I just wish the process was a little quicker.

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by AimeJeepGirl on 03/18/2018

I liked that I was able to look at a vehicle on Sunday and pick it up with no problem on Wednesday. The salesman WP was good and professional. I really like the fact everyone works so collaboratively in the dealership. My finance person was very patient and knowledgeable. I like that the "boss" was very much accessible, meaning he sits on the same level as everyone else and not in a back office someplace. My finance guy TD found the best rate he could and didn't let me leave before he found a better one.

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by hhan3293 on 09/19/2017

Ralph and Eric was a great help to our family finding the right vehicle for us! He worked with us on what we wanted and was able to get us exactly that. Eric helped us figure out the best payment plan for our family where we would get the best value. We came in one day with questions and came back another day and left with our dream jeep! Thank you Ralph and Eric for your help.

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