Mercedes-Benz Of Massapequa
Customer Reviews of Mercedes-Benz Of Massapequa
Experience
byon 11/09/2019
There is one thing that separates this Mercedes dealership from the the brand. Massapequa Mercedes, this franchise, the way they they’ve chosen to show a family of 30 years experience with the brand is nothing short of unconventional, atrocious, and unorthodox. This is the first time I’ve ever posted anything online insofar any experience I have ever had , anywhere. My hope is to inform the public of how things go at this dealership. My father has always purchased our families Mercedes from the Fairfield Connecticut dealership, we’d service them at Massapequa and had never had an issue, these were routine services which would be indicative their service staff had been adequately trained in completing an oil change. We purchased a CPO white 2016 C300 on December 15, 2018. They pulled the car up to me with a shattered mirror housing. I mentioned it to the salesman who sold me the vehicle, his response was I’ll call you tomorrow and you’ll drop it off in service they’ll handle it. A month had gone by, and after several phone calls I decided to go to the dealership. In the interim I had noticed other damage in the body of the car, so I look under the hood. Nothing was securing the passenger side headlight casing. While washing my car, I had also noticed the hood was not level it was lifted about a half an inch on the passenger side and not one of my 4 doors close with alignment to the car. After 2 repair orders my trust was gone but I brought the car to them I was dealing with service at the time, to get to the point there going to fix any I’ve noticed that they notice as well free of charge to me. People should understand, gentleman I’ll express to you at Massapequa, it’s not the money, it’s the value a car may hold in our life. My father purchased this car for me, that means something in my heart, respect your profit. I’m sorry, your clients. I drop the car off for the third repair in May. Picked it up august 11. The head light casing was secured . As well I had tracked my car throughout. It was taken from their Freeport dealership to a personal residence daily. Which I have pictures of and will be emailed over to the Attorney General with other forged service documentation and my records as well. The (Freeport body shop) mb MASSAPEQUA and Freeport bmw share the same owner. They put 1,603 miles on my car. My paperwork states they put one mile on it, they threw it over the 30000 mile mark and that particular day couldn’t find the paperwork. I’ve got all records now, due to the failed repair attempts my driver side door now periodically loses the seal to the body of the car. When my Father signed for the car, we didn’t think this would be part of our conversation a year later. Please be aware of my situation isolated or not is a disappointment and the lack of respect for something someone else owns baffling to me. “Always , our customers are number 1” their quote not mine. What’s the point of certifying a vehicle?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Best Sales Experience
byon 08/13/2019
My wife and I stoped by Mercedes Massapequa to compare their inventory to other dealerships we had visited. While we were browsing, we were greeted by Albert Salib. He was so friendly, helpful and genuine, which really blew us away. We told him what we were looking for and while we shopped around the lot, he went back of house to see if he could locate the car in the color we wanted. Long and behold Albert pulls up in the exact color we wanted both on the exterior and interior. He was so attentive to our needs and concerns; not like other sales people I have dealt with at other dealerships, just trying to push a sale and not taking the time to listen to what your asking for. Albert is an amazing sales person and we will be recommending him and this dealership to all our Friends and Family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
John Stahls recent lease E300
byon 03/31/2017
I want to let everybody know that I was extremely pleased and happy about how easy and efficient my most recent lease was at Mercedes-Benz Massapequa The sales team Steve Montana and the general manager and all others made sure that all my needs and financial concerns were met and I was put into a vehicle that I truly wanted to have. I highly recommend this dealership to anyone who is interested in driving one of the most fantastic vehicles in this world a Mercedes-Benz
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Friendly atmosphere at M.B.of Massapequa
byon 12/19/2016
Purchasing/leasing my car from Mercedes Benz of Massapequa was a very pleasant experience,especially dealing with Jason Tinling and Matt,their understanding of my needs secured the deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Zecperience!
byon 12/01/2016
What a pleasure it is to go business with these people! They bent over backwards to meet our every need. We ordered 2 cars that had to be " built" so they provided a loaner car and constant updates on pending arrival of the card. As returning customers , we know?!they are the best on Long Islsnd!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
C300 - massapequa mercedes
byon 10/11/2016
Ty, James, Lauren and Jonathan made this a wonderful experience. this is the 4th car I bought from this dealership. Going on 10 years of going to the same dealership. Looking forward to at least 10 more.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
always an amazing experience
byon 10/07/2016
always a pleasure to be dealing with mbom! the entire staff is more then wonderful. Everyone is friendly and knowledgeable. The efforts put forth by James and Jose meant the world to me. Now i am the happy owner of a new beautiful mercedes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful Service
byon 06/16/2016
Oliver was a great sales person!!!! Always answered my calls and was always very nice to deal with. We are very happy with everything he did!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experieence Again!
byon 05/22/2016
Bought an E350 last year and the new GLE350 this year from Mercedes Benz of Massapequa. Guiding us through the buying process for both purchases was our sales consultant Oliver Barreno who was professional, polite and courteous at all times. The GLE350 was delivered exactly as ordered and exactly when promised. Definitely would purchase another automobile from Mercedes Benz of Massapequa.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My Sales Experience at Mercedes-Benz of Massapequa
byon 04/24/2016
Purchasing my GL 450 from Mercedes-Benz of Massapequa was one of the fastest car purchases I have ever made. I walked into the dealership around 3:05 PM, and 40 minutes later I knew this was the Mercedes-Benz dealer I would buy from. While the other Mercedes-Benz dealers I had visited were equally friendly, their willingness to negotiate on the price of the cars were non-existent. I had explained to Lisa, the sales representative, what car I was looking and the budget at my disposal. She made it happen after a brief conversation with her manager. It was a painless experience, and I certainly recommend the dealership to anyone looking to acquire a Mercedes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Professionalism At Its Best!
byon 04/22/2016
My husband and I purchased our 1st car from Mercedes Benz of Massapequa thirteen years ago. We were so happy with the outcome that we decided to buy our second Mercedes from the same dealership. That meant traveling approximately 100 miles from PA to Long Island. I have to admit, the second time around was even better! Our sales agent George Murdock handled us with kitten gloves from the very beginning until the end. Mr. Murdock was very knowledgeable and patient. He went through the entire process with us step by step, until we were comfortable with the car and our loan. On the day that we were scheduled to pick up the car, Mr. Murdock spent an hour giving us a tutorial of the vehicle. He saved us a tremendous of amount time not having to brainstorm everything that was in the manual. He made a potentially overwhelming driving experience, less troublesome! George always remained pleasant when answering our questions and addressing our concerns. The loan agent that handled our paperwork was also friendly, professional and most importantly efficient! I would strongly recommended this dealership and Mr. Murdock to anyone who is looking to buy a Mercedes!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Leasing 101
byon 04/21/2016
I was new to leasing and Lisa took the time to show me and let me test drive 2 models that I was interested in leasing. He assisted me with my trade and made the entire process painless. She also explained to me how I could save some money on the model car I chose.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great deal and super service
byon 04/14/2016
Hank got us the car we wanted in the color my wife wanted at the price I wanted. Hank followed up to make the experience good and that all commitments were met.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very satisfied customer
byon 04/05/2016
I consider myself very lucky to have done business and lease of my vehicle from Mercedes Benz of Massapequa. My sales consultant Oliver Barreno, was very attentive and very knowledgeable on every question that I asked.I am sure with salesman like him I will do business again with Mercedes Benz of Massapequa
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Crystal is s friendly salesperson who put us at ease, helped us
byon 03/30/2016
We leased our car the staff are friendly professional and helpful. Crystal was a pleasure to deal with
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great dealership
byon 03/08/2016
Rick shalla was great with me and helped me get exactly what I wanted. He was very knowledgeable and honest with me
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase G450 GLE
byon 03/06/2016
Excellent experience... Sales person Mark Kimmel was an avid professional... Did not pressure me was very knowledgeable and patient throughout.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GLC 300
byon 02/16/2016
We had a great experience at mercedes massapequa. Our salesman Bill Lampus was professional and knowledgable about the different models. Very happy with our purchase. Bill called a few times to make sure we had no problems with all the features in the car. 5 star salesman
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
THE BEST SALES EXPERIENCE EVER
byon 01/03/2016
thanks for over and above service on getting my new benz to me at my home.I am a ret combat Marine house bound most the time.your sales staff went over and above to bring my dream car to me.your staff is the best of the best and being a Marine we like the best of the best.thanks the Marine.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent experience & personalized service
byon 12/16/2015
I recently leased a car from MB of Massapequa and was in contact with Kevin and Oliver there. They were able to find me a car with specifications I had requested and were super helpful in the whole process. I received quick friendly service and would not imagine going elsewhere for my next car purchase or lease. I am really appreciative of the whole team in getting me the car I really wanted and Oliver for following up the next day to see how I liked my new vehicle. Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase and Trade in of my Mercedes
byon 11/10/2015
My salesperson, Rick Shalla, was delightful in making my buying experience enjoyable. He accommodated my requests as best as he possibly could. He was very knowledgeable and thorough. Upon picking up the car, I reviewed the features of my new car with Jonathan. He was great. He patiently and clearly explained in detail the devices/tools inside and outside the vehicle. He also set up my MBraces account and was helpful in explaining the mobile app. Overall, an exceptional experience. Please commend both Rick and Jonathan for their excellent service!! Valerie Vignola
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
At Mercedes-Benz of Massapequa, we’re willing to go the extra mile to become your luxury auto dealer of choice. We pride ourselves on providing exceptional sales and service experience to drives in the Nassau Country and New York City metro area, and believe that customer service should feel just as luxurious as your next Mercedes-Benz. Our highly skilled sales staff is here every step of the way to help you search for the perfect vehicle for your specific budget and needs. Enjoy extraordinary service with personal test drives at your home or office as well as complimentary pickup and delivery of your new vehicle (within a three-hour radius of our showroom). Here at Mercedes-Benz of Massapequa, we are honored to work with each and every one of our customers. Our goal is to make our clients feel like an honored guest every time they step into our showroom.