Larry H. Miller Southwest Hyundai Albuquerque

by T Johnson on 04/15/2024

It has been almost 10 yrs since I have purchased a new car. I really liked the look of the new Santa Fe, especially the calligraphy trim. I kept checking the website to see if our local dealership was going to receive one. A few days later, I get an email from the NEW GM stating they want to buy my 2015 Santa Fe. I responded back with what it would take to make that happen and was corresponding with a sales person until she stopped emailing back. I continued to check the website to see when the car was expected. Drove by the evening of delivery to see if I could just get a peek at it, it was no where in sight. My husband drove over to the dealership the next morning and asked to see it. He found it in the detail bay being washed and cleaned after coming off the truck. He FaceTimed me to show me the color of the interior and said "If you want it, get down here." Here is where my five star rating begins. Found out that the initial person I was talking to left. She never forwarded my information to anyone. That being said, Jaclyn Duran, the new GM Shawn Black and the finance person Danny, stepped up and took excellent care of us from start to finish. The new GM Shawn Black was amazing. They all made sure we had our questions answered and our concerns addressed with a smile. They treated us like family. Even when the sale was final and I had keys in hand and drove off the lot, I had to bring the car back to have something looked at under the hood. Shawn met us outside as we pulled back into the lot, drove my car to the service department and had his service team double check everything. Then he had them clean the car again before we left. Not once did we feel like a bother and were thanked by everyone for bringing the car back in to have it looked at. I absolutely love my new car. I can't find anything to complain about with the car or the experience of buying it. I have peace of mind that if and when I need to take my car in for any reason, I will be met with a smile and provided the best customer service. Thank you Shawn for having an AWESOME team.

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by Daniela on 09/22/2022

Very disappointed with the customer service we experienced here. We reserved a 2023 Palisade (made a down payment over the phone) and the whole process to get it was not a great experience. Our sales rep seemed as though it was a chore to be there when we said the day we could make it in (we live 2 hours away from Albuquerque). The vehicle wasn't expected to be delivered until the first week of October. Sales rep said she would contact me with any updates (which is what I was depending on, since I would be out of state for 2 weeks prior). I decided to text her a 3 days before my trip to get an update (she hadnt communicated anything to me at this point), she said nothing had probably changed, but she would check the system. Low and behold it was expcted 2 weeks earlier than we were told- the week I would be gone. If i hasn't texted her, i probably wouldnt have known! Asked if it could be held at the lot until I came back and was treated like that would be a huge inconvenience for them. Was told it would arrive on Tuesday. The day came and went and I didn't hear anything. I texted Wednesday evening and was told it still didn't arrive. Car didn't get there until Thursday. On Friday, went straight from the airport to the dealership to get everything squared away. We were there, waiting a total of over 4 hours to get the whole process done. Not once were we offered some water, or extra chairs for my husband and I to be able to sit with our kids. We went in on a Friday and were told systems were down and they couldn't give us our temp tag, but should have it by Saturday. As I write this review, it is now Wednesday and it was finally sent off, but I had to contact the rep again, because she hadn't communicated this to me to let me know. As we were finally getting ready to leave the lot, our rep had the nerve to ask me to rate her service well, because they were having a contest for workers there at the dealership. I can't believe that I was approached like that- I liken it to a waiter or waitress telling you you have to tip them when they are done, when it should be because you received great service. This was our first new car purchase in over 10 years and I was so excited to get the car we had been wanting for months, but the service we received really soured the experience. I am rarely one to complain and usually keep quiet, but considering we bought a $39,000 vehicle and put down a substantial down payment, I would have expected to be treated a little better. A colleague of mine inquired about my new car when she saw it and asked about it. The car itself is great and when she asked me where I went to get it, I told her, but also mentioned for her not to waste her time at this dealership. We had previously been to the other Larry H. Miller dealership in Rio Rancho and liked their service; but unfortunately they didn't have the model of Palisade we were looking for. I directed my colleague to that dealership instead. All in all, happy with my Hyundai Palisade, but deeply disappointed with the customer service at this dealership.

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by HLPfeifer on 09/09/2022

Scipio and GM were very accommodating and pleasant to work with. Deal took a little longer than expected.

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by Disappointed in Albuquerque on 08/12/2022

We agreed on a purchase price for delivery of a new 2022 Hyundai Accent. They charged my credit card $1000 as a deposit. The car arrived and during the contacting process the dealer would not sell the car unless I agreed that my data could be used for marketing purposes. The dealer also insisted on a credit check on a pure cash deal. I would not agree and had to go through the hassle of getting a cashiers check. At closing the dealer failed to give credit for the $1000 deposit. This was adjusted after my objection. The dealer failed to include a temporary license plate upon delivery. We had to return to get the temporary plate. We sent the dealer the insurance card so the car could be registered and asked for confirmation of receipt. The dealer did not provide the courtesy of a confirmation. This is the worst new car dealer I have ever dealt with.

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by Retired SMSgt on 07/09/2022

M y wife was upfront w. the need for 3 features: back up camera, lane departure w arning, and blind spot monitor. T he salesperson said "no problem, if they had a vehicle we wanted". W hen my wife later asked to see documentation on the blind spot since we could not find anything on it, her reply was that it would be on the c arfax report which we would get with the other closing paperwork. T hose reprts list damages, service and repairs. T he vehicle did not have it and she lied to us. w e finally found what we wanted at another dealer. W orst experience in my 79 years.

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by Jack Lee on 05/26/2022

Overall great experience with the dealership. My only concern is that I wasn't involved in the inspection of my trade in vehicle. I appreciate the convenience of not having to sell my old car privately but I didn't get anywhere near what it was worth!! Especially since I was paying cash for the new car. The salesperson was amazing and I love my new Hyundai Kona!!

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by Hyundai IoniQ 5 on 03/19/2022

Very pleased with the service, the expertise, the friendliness. The overall experience was excellent! My salesman JT was professional, courteous, and went out of his way to help me purchase my new Ioniq 5!!

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by Jigger on 02/27/2022

Jonathan Thompson was my sales person and he did helped us with the process. He gave as what we need. He did an extra mile even on his day off just to accommodate us.

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by Epiphany on 10/21/2021

Donnie, Christian, Elvis and Mark made this whole buying process easy even when I didn’t during Negotiations. At the end of the day I got the deal I wanted and made some new friends along the way

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by Rodriguez on 08/28/2021

Smooth experience, Thanks

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by JoAnn Bolduc on 06/28/2021

From the first phone call speaking with Cody, the sales manager, working with Jalen, a fabulous sales associate to closing out paperwork with Elvis I can only say they are perfect, knowledgeable and professional in every way. Please choose this dealership if you live in the Albuquerque/Santa Fe area. They will move heaven and earth to accommodate all your wants and needs. A rising star for sure. Teamwork all the way. Thank you Cody, Jalen and Elvis. 🌟🌟🌟🌟🌟

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by Tammie on 05/14/2021

I like your salesman Donnie Martinez. He is a very helpful easy person to work with. If I was to recommend customers. It would go to him.

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by Mara on 04/15/2021

Highly recommended!! Danielle and the whole team were absolutely amazing! I received horrible treatment at another dealer, so I decided to look at Hyundai since I had owned a Hyundai (from another state/dealer) a few years back. Upon arriving I was greeted & when I stated I just wanted to look on my own, the sales rep politely said, "Okay" and left me alone! I was then checked on by the manager who asked if I had been helped, at which point I expressed I was ready for some assistance. He brought out my sales rep Danielle & she already had a few keys ready so I could look at some vehicles that were in my price range! She let me test drive & compare for quite a while without ever pressuring me to hurry. I ended up loving the Venue denim, but I wasn't sure if it truly fit my budget. Danielle & her manager pulled potential pricing for me without running my credit!! (I knew my credit score & they disclaimered that if my true score differed the prices would too.) After reviewing I wasn't sure if this one was in my price range. Danielle quickly worked to pull other vehicles that were in the updated price range I provided. Along the way I'd express that I didn't like a certain color or that mileage was too high. Never was I met with "that's not realistic" or made to feel like the budget I set for myself wasn't good enough. I was treated with respect and as an intelligent human. They provided options & allowed me to make the decisions! Danielle finally found another Venue that had a few less options, but met all my requirements...I still wanted the denim & was torn. I decided to go to lunch to think a bit. Obviously, having worked on this sale all day & not knowing if I'd truly return they seemed bummed, but remained respectful. They printed out pricing options for the less expensive Venue and updated pricing options for the denim in case I was able to put more down/wanted to extend the term of the loan. After getting some food in me, I was able to think clearly, run the numbers & returned to purchase the denim. I walked in just hoping to get something affordable with a few good features & walked out with a brand new car that has more features than I even knew existed! I can't thank Danielle enough for her patience and for helping me to find the perfect car for me!!

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by Ariel on 02/19/2021

Staff was helpful, fast & friendly.

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by B J Elliott on 02/10/2021

Good service department,friendly service!

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by Tamara Dacenko on 01/31/2021

Wesley answered all my questions with a detailed answer. The maintenance people did a detailed inspection of my car.

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by Lonnie on 01/31/2021

As always great customer service and excellent results they got me an appointment next day. Fixed the problem and let me know what they found. Highly recommend them.

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by Carla Johnson on 01/29/2021

They always honor the recalls quickly and explain the cause.

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by Scott on 01/27/2021

My sales person was very knowledgeable of the vehicle I was buying and worked hard to get me the best deal.

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by Thumbs up 2 on 01/24/2021

Reliable and dependable sevice.

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by Bill on 01/21/2021

Treated well . Vehicle runs great.

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