Paul Miller Honda of West Caldwell
Customer Reviews of Paul Miller Honda of West Caldwell
Great service
byon 04/06/2024
Great experience. Jermaine and Narain were amazing help throughout the whole process. I was very comfortable through the whole endeavor.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 04/06/2024
Great experience. Jermaine and Narain were amazing help throughout the whole process. I was very comfortable through the whole endeavor.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Customer Service
byon 01/04/2024
Very helpful sales team who made my purchase seamless. Always the best price around.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Comfortable, uncomplicated process.
byon 10/29/2023
This was my first time buying a car. Rocco was thorough in explaining details about the car and the car buying process. I never felt pressured to buy, they were receptive to compromise, and overall helped me avoid what could have been a very stressful process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales & Leasing Consultant
byon 05/28/2023
Jose Velasquez was very friendly & patient in working with us. He answered all of our questions and worked with the manager to get us s better deal. Once we purchased the car, he took the time to walk us through all of the car features.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
PMH
byon 05/08/2023
Excellent experience with my salesperson Jose M. Velasquez . Attentive, courteous and professional. Extremely helpful and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very arrogant dealership / salesmen
byon 12/18/2021
Very arrogant dealer / salesman! After knowing the environment (12/2021), that most dealers in North Jersey are pricing above MSRP, I went in wanting to purchase or put a deposit on a New 2022 Honda CR-v EX-L. I sat down with the salesman, I told him what I wanted and proceeded to give me the figures. MSRP + 5k to start with (before tax, doc fees, and erroneous fees). I said I could get it from other dealers for lower, but he said, sorry that is what it is, I proceeded to walked out and he said, "You will be back!". I proceeded to e-mail the dealership (managers, etc) and no response. I did receive automated responses of how my experience was, I responded, but still no reply. Next day I went to another dealer, and they wanted way less. BEWARE of this dealership, they will rob you blind if you don’t do your research or price around.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Exceptional Sales Team
byon 09/08/2021
Without a doubt, the best sales experience I have ever had. The sales team was knowledgeable about the product, answered my questions, and came to an proposal quickly that met my needs. Then came what is usually the hard part, the paper work. They made it easy!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 08/22/2021
My service person was great.he taught me a lot of things about the car..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied Customer
byon 08/22/2021
Great experience with my service advisor. Very knowledgeable and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks
byon 08/17/2021
Dan your service manager , Domenico your service tech ,and Kim your computer tech went above and beyond and I appreciated the help and courtesy by your associates. Thank You All
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Don't get service here
byon 08/05/2021
Awful! They overcharge you on an easy service, they don't pick up their phone when you call them, they don't understand how to deal with people!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent service
byon 07/29/2021
On point advisors and mechanics! Great service all around. Never had any complaints. Definitely would recommend this dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 07/23/2021
Morgan made the whole process of servicing my vehicle quick and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service recall
byon 07/08/2021
I was pleased that service took less time than anticipated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 06/14/2021
Oil changed and recall done in timely manner . Loaner provided for transmission check. Great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 06/11/2021
This is our 2nd experience with Paul Miller dealer and for the 2nd time we left satisfied and happy. Juan was very helpful and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service
byon 06/04/2021
Service done competently and timely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Visit
byon 06/03/2021
Domenic Tomasso is a true professional, very customer-focused and is certainly an asset to Paul Miller Honda.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 05/28/2021
Always have a great experience , Front desk is always friendly and helpful and I got my car finished in a timely manner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honda Service
byon 05/28/2021
The service team really does go above and beyond to take care of their customers. I was going to wait for my car at the service shop but when they realized it would take longer they gave me a courtesy car so I didn’t spend all day there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Paul Miller West Caldwell
byon 05/27/2021
Professional, efficient, friendly and quick service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments