Service Springfield Acura Car Dealership Springfield New Jersey | Edmunds

Service Reviews

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Service Rating Waste of time and gas on unfulfilled appointment By Acuradriver on 04/15/17 06:16:03 AM PDT
Recommend this dealer? No

Water was coming into the car from a rainstorm. Called to make an appointment, wanted one on a Saturday, and the earliest one they had was in two weeks. Didn't want to wait that long given the problem at hand but it's no ones fault if they're too busy and I'm too busy. Made the appointment for Satu...
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Service Rating Update... By grishulia1 on 07/28/16 01:41:19 PM PDT
Recommend this dealer? No

Springfield Acura reads reviews! Great news and quick turnaround finally! Got a call the next day after the review, bright and early, from the Service Manager and everything is taken care of now. Might just have to reconsider keeping Springfield Acura as my regular Acura dealer.
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Service Rating Worse experience ever By Dpatel77 on 10/12/15 09:25:41 AM PDT
Recommend this dealer? No

After receiving a recall notice for my 2005 Acura MDX I made an appointment six days in advance to have the driver side air bag part to be replaced. I made an appointment, inquiring how long the service would be and if I would be able to get a loaner car since my daughter is temporarily handicap. Be...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating June 2014 Acura Service Visit By JoePerez on 06/22/14 10:10:25 AM PDT
Recommend this dealer? Yes

The service is excellent. The service reps are cordial, and explain the specifics of the vehicles service requirements thoroughly so that I may understand them.
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Dealer Response

Hi Joe, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Springfield Acura. If there is anything more that we can do please come back and see us again. Take care! Valerie McFadden 866-290-5723

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Service Rating Great Service Department - so helpful and honest By ryakubov on 05/06/14 05:16:04 PM PDT
Recommend this dealer? Yes

Jamie was very, very helpful and honest about the car's service needs. I appreciate his time very much, and I know he cares about his customers. Also, Victor was extremely helpful in completing my transaction, and really worked with me. He also showed me the available 15% discount that I could apply...
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Dealer Response

Thanks you for taking the time to submit this amazing feedback! Jamie and Victor works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your Five Star Review! Please let ... Read more

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