Sales Reviews - 941841108

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Dealer Sales Reviews

Sales Rating:

Shameful staff

Written by xy2901 on 09/06/12 01:36:18 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel

Went twice to this dealership. Last year to buy an X5, left due to uninterested sales people who just wouldn't give the time of day. Bought it the same day from a different dealer nearby - those guys were a pleasure to deal with. Last week shopping for a 535i, same story at JMK, only worse. The sales staff (Alex Ramos) was rude and uncouth. He called me a few hours later to inquire about my decision, and when I said it wouldn't work out with them, he went ballistic and started cussing at me over the phone. So much for manners! Will never even enter their premises again, and will strongly recommend that others who read this review don't do so either. Drive 15 minutes in either direction and there are other more polite and well-mannered dealers who will be glad to get your business. JMK just does not have service or basic politeness in their DNA.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not applicable

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Could have been you? I've used JMK BMW for quite a number of years and NEVER had one problem in there Sales,Service or BMW Certified Body Shop. As a matter of fact JMK keeps me buying BMW's. If you really did have a problem like you posted you should have gone to the Sales Manager Good luck cheers vern

  • By vernong
  • on 11/15/2012
  • 09:11:34 AM PST