World Chrysler Dodge Jeep Ram Car Dealership Shrewsbury New Jersey | Edmunds
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World Chrysler Dodge Jeep Ram Sales Reviews

  • 681 Shrewsbury Ave
  • Shrewsbury, NJ 07702 (map)
  • (888) 602-6087
  • Chat with Dealer
Sales Rating:

Disinterested Customer Service

Written by tweedman on 09/03/14 10:38:13 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

Because everyone was polite and friendly, I give World Jeep a 2. In the end, though, I found the experience very disappointing. If I had not made an appointment and corresponded with the dealership ahead of time, then it would be perfectly understandable that they had no vehicles of the kind I was interested in. But, I did correspond, and even made an appointment before driving the 30 minutes to the dealership on a Saturday morning. To be turned away at that point because they did not have the vehicle I was interested in was unacceptable. (They would order me one if I agreed to buy one without driving one first.) They indicated they would follow up by phone if they located a vehicle, new or used, but there has been no followup. A manager wrote me after the fact in a standard "how was your experience" email. I detailed what happened and indicated my level of disappointment. It's now more than nine days later and here has been no response and no followup.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable Did the dealer honor all commitments made? No

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