Disappointed is an UNDERSTATEMENTWritten by chris279 on 07/02/11 07:12:36 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
Sent up the river is more accurate. Here's my "wonderful" experience. Phillipsburg-Easton Honda redefines "Honda Certified Used". I'm going to think twice about what that means. Let me illustrate a few examples: Background: Internet advertisement of a used 2008 Honda Odyssey Touring -- at Honda's top of the line van, this vehicle's MSRP = $40k new, so expectations were high for the closest thing to a luxury van. 1) Original Cars.com Price = $25,999 a. 1st Phone Call -- "Oh that's an accident, it should be $26,999. If you want that price, you'll have to forfeit the Honda Certified Warranty." 2) Honda Salesman - "We were going to fix the windshield, but We couldn't get the glass guy in to repair the window." and "Oh those are minor cracks, easily repairable." a. Reality -- They had 2 weeks from when they had the vehicle to when I could finally come in to test drive. One crack was in the center of the window -- some states (PA inspection) won't allow a repair. It needed replaced. 3) Honda Salesman - "Those tires are good enough. After all it's a used vehicle." a. Reality -- The rear tires were cracking on the sidewalls and had maybe 2-5k miles of tread left. Michelin's website has a 50k mi warranty and the vehicle had OEM original 2008 tires at 48k mi. [HTML deletd] 4) Honda Salesman - "That cracked/broken weatherstripping is not a problem. Used cars are not perfect." a. Reality -- Both sliding doors had cracked/broken weatherstripping. My 8yr old 2003 Toyota Highlander has flawless weatherstripping. My 6yr old 2005 Acura RSX has flawless weatherstripping. My previous 4 vehicles -- 3-Fords and 1-Volkswagon had flawless weatherstripping. 5) Honda Salesman - "It's a little dirty, but that's easily detailed." a. Reality -- Get ready to scrub. The carpets (rug & mats), door surfaces, wall surfaces, leather seats, seat pockets and accessories were covered in GRIME. It was so dirty, that after going over the vehicle (moving seats, etc), I had to wash my hands. The sink looked black like I had just changed oil and got it all over me. It would take HOURS to properly detail THIS car. The only good thing I have to say is how dedicated the Internet Sales rep was in coordinating the myrad of details before the visit. Her and her counterpart were the only reasonable, normal, non-slick-talking people we met. Why? It ALWAYS starts with leadership. Here's another shifty General Manager who thinks nothing of the customer and only himself. Here's a few examples: 1) GM - demanded completing the deal before end-of-month (due to insurance & other business costs). So at great personal expense, I took a vacation day, left my wife with our 4yr old and 4mo baby at home alone, took my retired father, and drove up 300 mi round trip. After asking if there was anything they could do to compensate me for THEIR needs, eventually I was offered an Appleby's gift card (which I never got, btw). 2) GM - refused to negotiate. I had a check in hand, but with ~$1,000 in repairs, he would not fix a thing (there were other problems, I just illustrated the major ones), and would not budge from the listed price. He wouldn't even come talk to me. He didn't once "check-in" during the day to see how it was going. To Summarize: 1) Quality - Engine/Suspension = Yes; Rest of the car = No 2) Customer Service = No 3) Insult to Injury = Yes -- as I was leaving, I talked to the serviceman -- he asked me about all the detailing work (which they were going to do a little bit for the next customer). Oh and guess what truck pulled in -- Auto Glass Repair. Buyers beware purchasing a "fixed windshield" that won't pass inspection. With all these problems what else were they hiding that I didn't notice?