Chrysler Jeep Dodge Ram of Paramus
Customer Reviews of Chrysler Jeep Dodge Ram of Paramus
BEWARE OF THIS DEALERSHIP - DISHONEST
byon 05/07/2020
BUYERS BEWARE, I purchased a certified pre owned car from this dealership on February 1, 2020. Less than a month later, my car started to make a grinding noise upon starting up the car in the mornings. Needless to say, after a total of 4 visits, the dealership still is unable to diagnose and solve the issue. No one at this dealership has been of any help is fixing my issue. I have been trying to get in touch with Healther Curcio, in the service department, she ignores all correspondence. I was advised to try and contact Milton, after leaving Milton a few voice-mail and getting absolutely no response. I got the phone number for Warren Talmo, who is Milton's boss. I gave Mr. Talmo a phone call, never received a call back from Mr. Talmo. Instead, Warren Talmo had Milton call me back for the sole purpose of asking how I got his phone number and showed zero concerned about my reoccuring issue or the reputation of the dealership. Milton advised me to file a Lemon Law claim. Mind you, my vehicle purchase was less than 2 months old. The dealership claimed to have inspected the car and labeled it certified. This showed that the "Certified" label at Route 4 Jeep Chrysler Dodge of Paramus, is meaningless and they do not stand by their Certificatons. After leaving a review on another auto dealership review site, the dealerships general manager Dean Redmond responded asking me to email him with my concerns. I did just that, and still to thus day Mr. Redmond has not responded to my email. My advise to anyone looking to do business with Route 4 Jeep Chrysler Dodge of Paramus... LOOK ELSEWHERE AND DO NOT GIVE THESE PEOPLE YOUR MONEY, AVOID THE HEADACHE.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Misled sale BEWARE!
byon 01/02/2020
BEWARE! My girlfriend and I came into this dealership Labor Day weekend as we were in the area and thought we'd see if there were any holiday weekend deals as I was nearing the end of my Jeep lease. I walked out of there thinking my old lease was taken care of with no surprises as discussed with the salesman. They had me believing I walked out of there with a great deal, or so I thought. Two months later I get a bill from my old lease asking for $1,000 that I owe for wear and tear. When negotiating with the salesman I was under the impression that all was taken care of as at Rt 46 Jeep they've always taken care of this. My mistake for changing dealerships. When asking this dealership to please pay the $1000 bill I received they told me they do not take care of wear and tear and "do not like to discuss it with the customer" as they do not want to be responsible. If they do not take care of wear and tear then they should have gave me a walk through and said "by the way, you may get additional charges that we will not cover" instead of having me leave believing all was paid and will be taken care of. Very shady. My mistake for not getting that in writing but lesson learned. Will never be going back to this dealership again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
DODGE PARAMUS ARE THE BIGGEST FRAUD EVER
byon 02/25/2018
I bought a used CERTIFIED car to CHRYSLER JEEP DODGE PARAMUS (NJ) on Feb 06, 2018 with a down payment of almost 6 thousand dollars The buying process was nasty and the managers are [non-permissible content removed] with a tide specialty (WARREN TALMO, MARK ARCUTI, JAY MURALI, and KAREEM RAPOSO) A week after the engine light goes on, the car started shaking, the brakes didn't work well and a weird sound in the engine, so I took the car to Ramsey Dodge because the car was certified by Dodge, Chrysler, Jeep dealer (where I bought the car) and Ramsey Dodge Service manager told me to better take the car where I bought it because it has too many bad issues, so I took the service managers advice and took the car to the Dodge PARAMUS dealer I bought the car and after an hour waiting the Service Manager told me that he told the Sales Manager about all the issues and the Sales Manager (JAY MURALI) took the keys of the SUV so when I went to talk to him and another Finance manager (KAREEM RAPOSO) came to the conversation and he told me that the finance company rejected my loan so he had to take the car and by the way my down payment too, so I told him that they will get a lawsuit for that he laugh on my face and told me that the got good lawyers for that .I had to get a lawyer for them to give my down payment back and I got it from sales manager MARK ARCUTI that throw the check at me, I guess because the poor miserable was behind a counter .STAY AWAY FROM [non-permissible content removed] (CHRYSLER JEEP DODGE PARAMUS) .
Great Experience!
byon 09/06/2017
The process of receiving a price from the dealership and lender on my monthly lease payment was simple and quick. I also liked that my salesman, Matthew Frederickson, was extremely helpful, friendly and respectful of my time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Chrysler Dodge Jeep of Paramus
byon 09/01/2017
Jay and Ehab made it extremely easy. They answered any and all questions I had! They made my first car buying experience great and got me in the exact car I wanted!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Review
byon 08/31/2017
It was a very professional dealership with nice employees and very knowledgeable salesman. they made purchasing a vehicle stress free and enjoyable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bought my 2017 Jeep Grand Cherokee at Chrysler Jeep Dodge of Paramus
byon 08/31/2017
It was a completely smooth and painless process. Everyone was knowledgeable and easy to talk to. They were very willing to make a good deal for all parties involved.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Kudos to Chrysler Jeep Dodge of Paramus
byon 08/30/2017
Sales associate was friendly, knowledgeable and arranged for a mutually acceptable price. The Finance Manager was also informative and very helpful. There was no sense of pressure that I expected.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ram 1500 Rebel purchase exoerience
byon 08/29/2017
Excellent salesman. Everything went smoothly with no hassles. The truck was delivered as promised and right on time. I will definitely return to this deslership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
m8888888
byon 08/28/2017
Laurence was great to work with. Full of energy, full of knowledge. Light hearted and funny and still professional. We really enjoyed working with him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No nonsense dealership - Sales associate Don is the real deal!!
byon 08/23/2017
Don, the sales associate who assisted me was direct and honest in what he could do for me and came in well below what I was previously quoted from other dealerships. He did not keep me waiting for hours, and did not set unrealistic expectations. I enjoyed the experience at the dealership and appreciate Dons professionalism. Walked in at 2:30pm was out of the door with a deal by 3pm. Came back at 7pm to get the car. Great employee and really cool guy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Go With Route 4 Jeep of Paramus
byon 08/14/2017
Carlos allowed me to express to him exactly what options I wanted in my Jeep Wrangler without pressuring me. He was helpful in explaining things and helping to process my order efficiently.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great sales support
byon 08/11/2017
Ralph Rodriguez was great. Friendly, helpful and knowledgable. I new the car I wanted and how much I was willing to pay and Ralph worked with me. I was very satisfied with the Customer service I received.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Perfect customer service
byon 08/08/2017
Excellent service from the entire crew. Friendly and easy purchase from start to finish. Don was very helpful and knowledgeable about the products and made my buying experience very easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jeep GC
byon 08/08/2017
If you like someone with humor, Micheal Higgins is your guy. He did a great job showing me around, advising me about it. Helping me choose the right one. Made no rush about it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wrangler Purchase
byon 08/06/2017
Carlos B. was great to work with. He was a referral from my cousins who all drive Jeeps. After working with Carlos, I know why they referred him. He worked with me and got me into the truck I wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experince
byon 07/26/2017
Great customer service, they will make sure you walk away with a car. I couldn't be more satisfied. Finance manager is excellent at what he does & Osiris Polanco the sales man who made sure I walked away with my dream car treated me like a family member.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dodge Ram 1500
byon 07/26/2017
Professional friendly thorough! Made the process very easy! We had a very good experience and thank everyone for being so great!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent people to deal with
byon 07/23/2017
The ease of selecting a vehicle and doing he necessary paperwork. Everything was easy and pretty simple to complete. My second car from this dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Dealership
byon 07/21/2017
Everyone was very professional and courteous and Ehab A. was very knowledgeable and was great throughout the entire process. I would definitely recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 07/19/2017
I would highly recommend. Everyone very nice. Wonderful experience. Understood what I needed. Helped me through the process. Sales department and Finance departments where great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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