Family Ford
Customer Reviews of Family Ford
New Ford Maverick
byon 01/16/2024
My purchase went along very smoothly and the whole team at Family Ford was very personable and effective in getting me on the road with my new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase of Pre-Owned Vehicle
byon 02/20/2024
Purchased a 2021 Bronco Sport Big Bend edition from Family Ford in Netcong NJ. The salesman, Jonesy, was professional, knowledgeable and did NOT pressure me into buying a vehicle I didn’t want. He listened to what I wanted and guided me toward the vehicle I was looking for. I am very pleased with my experience dealing with Jonesy and Family Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Ford Maverick
byon 01/16/2024
My purchase went along very smoothly and the whole team at Family Ford was very personable and effective in getting me on the road with my new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great work
byon 08/28/2023
5 Star, excellent work. Can't say enough how impressed I am at the effort to fix the problems. Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Famile Ford servey
byon 08/11/2023
Web site was very slow it took me 25 minutes to get an appointment. oil change & tire rotation took about 75 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Beating the holiday break
byon 12/24/2021
Once again the service crew went above and beyond in servicing my 2009 Ford Escape. They not only corrected the problems for which I had scheduled the appointment, but through their meticulous inspection, discovered unknown concerns, which were corrected. Even with these additional repairs, they were able to return my car to me before going on their scheduled holiday break!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Damaged every RIM!
byon 11/11/2021
If you care about your vehicle, don't bring it here. I dropped my car off on Friday morning for tires, alignment and rotors to have my car held hostage until Monday morning. When I received my car, there was damage on every rim of the vehicle. The Service Manager was denying the damage was done by them when it's clearly evident the damage is fresh. He offered to only fix one of the rims when the entire set should be their responsibility. This location has severely gone down hill, well before the pandemic. FORD OWNERS BEWARE!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Mr James hertzig
byon 10/15/2021
Recent experience af afford dealer I had an earlier appointment but due to my pun falt I forgot, .Called the receptionist to resescedule.I was greated exceptional well,wasn't berated for missing previous appointment.,which I expected Giving me the next earliest appointment.I showed up a few minutes early Gave the clerk my keys and directed to awaiting room,within a few minutes ,I was told that the truck was ready,Went to pay for the service and was told they Ford Pass had paid for my oil change.What could be better than that
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BEWARE: I bought a 2018 CPO Ford Raptor and this was my experience...
byon 05/02/2020
I bought a Certified Pre-Owned (CPO) 2018 Ford Raptor from Family Ford in early/mid March 2020. I'm in California and, as someone who frequently buys vehicles from out of state, I am more than familiar with the logistics and nuances in buying cars from other states. The initial part of the transaction with Family Ford Netcong (hereafter referred to as FFN) went very smoothly with Rick quarterbacking the negotiation, paperwork and contract process. On the other hand, when it was handed off to Ron, their "Sales Manager" (only putting it in quotes as that what I was told he was), the experience began its downward slope. Why? I'll explain. 1) The vehicle was not in the condition as described. Despite a detailed iPhone video walkaround (remember, I am an out of state buyer, so I'm depending on the seller's reputation as well as photos and videos to make my call), the Raptor, when picked up by the transport/trucking company for cross-country delivery, had at least a dozen dings and marks on its BOL (bill of lading). Apparently, the transporter/driver was inordinately thorough and detailed every little imperfection he saw upon loading the truck onto his trailer. Truth be told, this didn't really bother me that much and it is NOT the reason for this review. After all, I'm buying a 2018 used/CPO vehicle with close to 60K miles on the ODO so I'm not really not expecting a pristine or mint truck. Far from it but it was described to me as "super clean" and "no issues". This leads me to my second point: 2) I finally received the truck on Friday, March 13th, after it made its long, cross-country trek to CA. And, on March 16th, the majority of the SFBA was informed of its mandated shelter-in-place quarantine, thereby largely obviating the need for any driving. As such, I didn't any occasion to get familiar with or even drive my new (CPO) Raptor until close to three (3) weeks after that when we got more comfortable with the nuances of the shelter-in-place mandate and what we were supposedly allowed or disallowed to do. That being said, upon finally being able to warm up the vehicle, inspect it and take it out for a spin, I was greeted with an unexpected surprise. As I opened the tailgate, the top panel of the tailgate lift assist just fell off. It appeared to be loose and when the tailgate was opened, the plastic panel just came right off. But, upon closer inspection, I noticed something else...the small, maybe 2" x 2" square of plastic switch or button was missing entirely. If anyone is familiar with a Ford F-150 with a "tailgate lift assist", she will undoubtedly know that there's a little square plastic switch to manually extract the step and "stripper pole". That switch was nonexistent on my vehicle. A CPO Ford that supposedly went through its comprehensive ABCXYZ checklist. But, hey, [non-permissible content removed] happens and mistakes and oversights are made--that is human nature and, if anything, I should just ask to clarify what happened. And, so, I did... 3) A week and a half ago, I got in touch with "Ron", the FFN sales manager to detail this entire experience. In our ensuing communication, he advised me to take it to a local-area Ford dealership to get a quote or invoice or receipt for the plastic replacement part and then send him that documentation for reimbursement. I did *precisely* that last week and the entire replacement part came to a rather reasonable sub-$200 amount. No issues at all besides the time I had to spend to drive to a Ford dealership during a global pandemic to get this sorted. I was fine with it but I'm not fine with the following... The problem is: last week, after doing exactly as advised, I have left Ron three (3) emails with the invoice, (3) voicemails and plenty of messages with his colleagues in an attempt to be reimbursed as he indicated he would. He has said he would be in touch but, in fact, I've never received a single message from him or his team at Family Ford Netcong. What a crying shame that Family Ford is using the excuse of a national crisis and this 2019-nCov pandemic to take ADVANTAGE of its customers (and a trusting, out of state one, at that!) to dodge its responsibility and provide reimbursement for a part that was patently MISSING and/or BROKEN on a CPO vehicle. To top it off, the shipping/transport company emailed me photos of the Raptor upon pickup (before I ever took possession of the vehicle) that clearly show that the trailer lift switch was missing prior to the truck even being delivered to me. Please beware of any business like Family Ford Netcong, mom + pop or corporate, that hides behind the "coronavirus" pandemic to take advantage of trusting customers during this trying time for everyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
service
byon 03/20/2020
Everyone at Family Ford are knowledgable and friendly. They know what they are doing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ms
byon 11/08/2019
Fast
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service and body shop
byon 09/12/2019
I've purchased two vehicles at Family Ford and have been blown away by the excellent customer service and attention to detail on both occasions. John and Tim in sales and Craig in the body shop delivered for me every time. I had a minor repair done to my 2019 Ranger by the body shop and the result was better than new.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Experience
byon 06/15/2019
Pleasant experience. Dealer has drop off and pick up service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Joe D’Anna
byon 05/21/2019
Very nice experience and a surprise as well. The work was done free of charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine maintenance
byon 09/11/2018
Oil change and tire rotation. Quick in an out.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
family ford netcong nj
byon 06/16/2018
I was very satisfied with quality of work performed on my wehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car - First Visit
byon 01/24/2018
Facility and staff at Family Ford very nice. Was not pleased when an hour after leaving the dealership, I was called back for additional pictures of the passenger seat that had a pulled thread. I live 35 miles away. I was also not pleased with the outcome that Ford Motor Company would not take responsibility for the pulled thread on the passenger seat, that was reported, when I purchased the car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Escape
byon 11/16/2017
My experience with this dealer was great. I leased my second car from them and again I am very happy with the car. The whole process was fast and easy. They are very professional. I told them what I wanted, they located a car for me, delivered it quickly and went over how everything works and even set up the Bluetooth for the phone. I highly recommend this dealer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
FORD F150 KING RANCH crew cab Brake failure immediate need of repair.
byon 08/30/2017
My Ford F150 King Ranch broke down due to brake failure on the way home from my place in Poconos. Family Ford was The closet Dealer . I live in Moonachie in Bergen County, I was informed that my truck could not be serviced for over 10 days. The service representative Jim was very apologetic and said he would explain my circumstances he would ask the SERVICE MANAGER Alex if anything could be done Alex agreed to fit me in . My truck was ready to go the following morning. What service!!! Kudos for Jim and Alex you guys were terrific . I also thank the techs that did such great and quick repair. I also cant forget the courtesy car driver Eddy. FAMILY FORD WAS GREAT! GREAT! GREAT! GREAT!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always Excellent Service!
byon 08/15/2017
I have been using this Ford service center since I bought my first Ford Escape in 2011. I have always had excellent service starting with the service desk and the technicians who work on my SUV. I highly recommend them!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Escape Repairs
byon 08/14/2017
Our son's 2008 Escape had some steering issues that caused worry, so we brought to Family Ford for evaluation. The repairs were made quickly, and competently. The vehicle steers like a new car now. He also had been hit in a parking lot, causing minor damage as panels needed to be duct taped together. They were able to repair by replacing latches only, saving a lot of money. Just a great crew to work with, John on Service, Ken in the bay. Hats off to the body shop guys too!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My new truck
byon 08/08/2017
I love the truck and the sales team was amazing and the service department is friendly and honest. Telling all my friends and family that family ford is the place to go.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
