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Holman Toyota-Scion? ZERO STARS...Stay away…

Written by yzak on 03/21/12 09:51:00 PM PDT Go back to Service reviews
Recommend this dealer? No

Holman Toyota-Scion? ZERO STARS...Stay away…Awful service, dishonest, ignorant, and rude service advisors. Went for an oil change on my 2000 Camry and told the service person to check a louder than normal sound from under car front. I suspected a small hole in exhaust pipe some where there. They told me, the whole exhaust system needs to be replaced from manifold to tail tip, because it’s all rusted through and falling apart. They wanted to charge me an additional $60 on top of the oil change charge for just telling me what needed to be replaced. I refused to pay that extra charge, since car was on the lift already for oil change. They gave me a quote of over $2000 for just the parts to replace, not the whole job. Went to an outside exhaust specialists, they checked exhaust system for free, told me exhaust system is fine and I can still get at least 5 years out of it. They only replaced a small segment that had a small hole making sound, total charge $120 installed…!!!! Yes, just $120 and car runs better than before. What a rip off, never again. Where did all the good people from Cherry Hill Toyota go? They were way better by miles in every aspect, and I stayed with them for service since 1998, for over 12 years never had a problem. These guys are just ignorant, and yet they want to steel your hard earned dollars for un-necessary service or for some not really needed parts they want replaced. Think twice before going there to get any type of service, and if you go and get any recommended service, first go and get a second opinion from another honest place. Don’t become a victim of Holman Toyota.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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