Burns Buick GMC
Customer Reviews of Burns Buick GMC
My FIFTH Canyon!
byon 02/01/2024
Always easy to work with!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My FIFTH Canyon!
byon 02/01/2024
Always easy to work with!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change
byon 03/26/2023
Quick and esy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/27/2023
In quick, great work
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
tops
byon 05/17/2022
great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2022 Buick Encore GX
byon 05/09/2022
I really like the tech and safety features in this car. Park assist, lane departure steering wheel automatically steers back into lane, the display over the steering wheel, wireless charging dock, sensors all over the vehicle and camera gives an above view and multiple views of car while backing/parking, kick sensor trunk, it’s loaded and they may have gotten it right on the amenities. We will see how the engine feels after 60000 miles. But i will recommend it for a new purchase
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Yukon
byon 01/10/2019
Great support with sales, paperwork was super easy and delivery was less than 1 hour.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
HORRIBLE EXPERIENCE WITH BURNS GMC!
byon 03/27/2018
NEGLIGENCE !! ...Re-think your purchase ... dealership does not support their customer care at all! This dealership failed me 3 ways --- Service, management, and product ... I have lost all faith in this product (2011 Acadia) and the management at this dealership is a real "joke" ... while in for service, the dealership created another issue and did not take full accountability by replacing the parts they damaged. (service writer confirmed I never had an issue with my struts ... the seals were just fine ... but they can freeze when left up in the air too long) ... knowing this, why take the chance ... service writer said they could have done things in stages and put the suv down along the way... but unfortunately, he was on vacation during this work. AND, let me leave knowing there was a new issue, and did not tell me ... the mechanic said he didn't want to create another bill for us, so just didn't mention it. Good thing there were no mishaps driving home! I'm shocked that this dealership has done this to us, and felt it necessary to charge us $147.00 for what they did! Willing to jeopardize the 14yrs of loyalty we've shown on several vehicles ... They are obviously in it for the money only ... what a shame!!! My vehicle was there a total of 9 days and this is the best they can do? A monkey could do better!!! Glad I wasn't injured while driving the vehicle. Remember: You're only as good as the service you provide ... which in this case, is NONE!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
I am pleased
byon 10/29/2016
I have a used 2000 Yukon. When I first bought it, I went to sears to replace front & back shocks, got a tune up, new battery, replaced my drive & a/c belts. It cost me a fortune and my a/c belt popped twice and the battery and some wires had to be replace within a few months. After that, I decided to go to Burns. It was a blessing. I should of came here first. They replaced my water pump for a $100 less than what sears was going to charge me. They also replaced my front brakes and I plan on going back to do the back brakes. If I have any questions, they spend the time to explain exactly what they are doing instead of just telling you what needs to be fixed and how much its going to cost. I love the friendly atmosphere of the shop. Every time I go there, everyone has a smile on their face and you can tell they appreciate your business. I love the new renovations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
the best
byon 12/16/2015
I've driven many different cars and have dealt with many dealers throughout my life; which is a lot of dealers.So I'm trying stress this statement with all my heart. I have never been to such a great dealership. From the moment I walked in the door until further notice all my interaction with Burns and their entire staff have been nothing but above average. From dealing with Salesman James Crabbe and sales Manager CJ and every person I walked past at the dealership. Every person was friendly and took the time to say hello and speak with you; even after I purchased the truck. There wasn't any games played no back and forth. They even shared information with me that I was not aware of and I tons of research before entering any dealership. I said that wanted to sleep on the deal and they were perfectly fine with that and I shopped there number and no one could even come close to it. I look forward to a long and happy relationship with burns. Will there I did walk around and see how clean the entire plus is to include the service area. So take from a person who buys a new car every 2 1/2 to 3 1/2 years this is the best dealer I have ever been to. Once you make a great decision to purchase your next car from Burns ask for James Crabbe to put your deal together and drive away happy. Lastly I'm not sure if I ever left a dealership with a smile on my face before Burns. Jeff H
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Car Dealership Experience Ever!
byon 08/31/2015
I never felt better taken care of! I had just purchased my 2015 beautiful cocoa silver metallic Encore 9 days earlier and had an unfortunate incident of running over a huge object in the middle of Rte295N on the way to work. My left front tire was immediately slashed. I got off the road, and Buick Roadside service came promptly and put the donut tire on. I called Burns Service and the female service rep encouraged me to come right in and get my tire replaced and everything looked over. I was practically in tears when I got there, overwhelmed and in disbelief that this had just happened to my brand new car! But, right away, my Sales Rep, Will Smith, was there to console me. Joe, the Sales Manager made me feel right at home again as I waited in the Sales area lounge. Jeff from the service department replaced my tire and answered all my questions. The service was prompt, pleasant and efficient. My little "Cocoa" was back on the road again, as good as brand new!! I couldn't be happier with everything about this dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Super Service
byon 04/30/2015
Brought in my 2011 Lucerne for a transmission slipping issue. As always Jeff took control of the situation, explained the delay in repair due to shop work load, arranged a loaner, explained what was next. Upon completed repairs he gave me a complete debrief of the issues found and the repairs made. It was again an outstanding job, extremely courteous and professional front to back. Well done Burns Team!!!!, and a special thanks to Jeff !!! Six stars and a 12!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best service in town; highly recommended
byon 09/26/2014
I brought in my 2004 Pontiac Grand Prix for its 150K-mile scheduled maintenance. Eric, my service manager, was a pleasure to work with (as always). The work was completed promptly, and the price was actually competitive with a national car-repair chain I also called.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Couldn't be Happier
byon 09/16/2014
My expereince with Burns Buick GMC in Marlton was absolutely wonderful! From the time I walked in to the time I left with my new 2014 GMC Acadia. The gentelmen were very helpful and worked everything out to get me what I wantde and in the right price range. The gentelman William S. who helped me from the begining till the end honestly couldn't have done a better job if asked becuase he was that great!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy with Burns Service
byon 05/19/2014
I brought my 2012 LaCrosse Touring in for service,oil change, tire rotation etc and was greeted by Jeff who was very friendly and non-threatening. He explained what was needed for the miles that were on my car, 17,000, and how much it would cost. I also mentioned that the trans was not shifting as I thought it should. He asked me if anyone else had driven the car and when I told him I had originally bought it for my wife, and she put about 12,000 miles on it he informed me that the trans had learned her style of driving and not mine. He had the trans reset and it is now learning my style. Extremely happy with Jeff and Burns Buick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Best Dealership!
byon 02/13/2014
Serviced my 2013 Terrain for an oil change. Love the service department. It is a pleasant experience when taking your car in knowing that a professional will service my vehicle. The staff is so friendly the wait is so short, I just love Burns. Best service/dealership anywhere.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Burns Buick is Awesome!
byon 07/21/2013
I called at 6:30 pm for a 7:00 pm appointment -oil change and tire rotation. Gary informed me that service on the front brakes was recommended and indicated that he could do that service as well! I like Burns Buick! They are friendly people and I had donuts and coffee while I waited.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Recent service visit
byon 06/03/2013
Everything from the drive-in service area (which is absolutely wonderful when it's pouring out), to the welcome desk staff (who were extremely courteous & attentive), to the waiting area (which was clean & comfortable), to the service time was really top notch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst experience ever
byon 11/16/2012
I spoke to and exchanged e-mails with Justin M. who is listed as the internet advisor for Burns. I had a specific car I wanted to purchase and informed him that I had a quote from another dealer. He stated that if I came in that day he could match or beat that price. I said if he could beat that price I would come up to purchase the vehicle that day. He agreed and we set up an appointment in a few hours. I asked him to confirm that he had the exact vehicle that I wanted on the lot and he said they did. After I travel an hour to get there, I immediately get pushed to a salesperson I never spoke to or met. She finds my info on the computer and has the vehicle brought around. They asked for my car keys to appraise my vehicle for a trade-in while I look at the car. The car they drove around has more options than the one I arranged to buy with Justin. I point it out that this is not the vehicle that I agreed to purchase. The salesperson then begins the game of disappearing for extended periods of time. I again inform her of my arangement with Justin and ask if they are going to honor it and if not, I wanted my keys so I could leave. She disappears again then comes back with the manager who tries to justify this "bait and switch." He says there's no way he can sell that car at that price and keeps trying to point out the MSRP and papers he claimed to be the invoice. After over an hour of dealing with this shady practice, I finally got my keys and left. Luckily a dealer down the road was able to give me the vehicle for the price I wanted. It took 3 days for Justin to leave a message attempting to apologize. I can't believe they think this approach works on people. They should be ashamed.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
great service
byon 06/05/2012
Burns Pontiac has taken careof all my service needs. The prices were reaonable and they send me discount coupons all the time. They finished my car on time every time. I would highly recommend them to everybody. Louis Celani
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kudos to the Service Department!
byon 05/22/2012
Burns Buick GMC has the most outstanding service department. We have serviced all four of our purchases and one leased vehicle with Burns. All appointments have been precise and timely. They communicated with us on all work necessary prior to starting. They listen to any concern you may have to insure your car is running properly. Again Burns does a follow up call to insure you were satisfied. They truly care about the customer. All service staff are so friendly and make your service call a good experience. We have 100% satisfaction on everything they have done. Would highly recomment Burns Buick GMC to anyone requiring service on their car. Thanks to a great team in the service department for all that you do. Great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Sales Staff/Managers
byon 05/22/2012
We have purchased four cars and leased one auto from Burns Buick GMC and the experience was outstanding. All questions were answered professionally. Extremely knowledgeable about the products they are selling. Our time was well spent and off we drove with the exact vehicle we wanted. We like their follow up to insure we are happy with their dealership and sales staff. Very customer oriented for complete satisfaction. We will continue to purchase cars/trucks from Burns Buick GMC. We love our 2012 GMC Terrain. Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments