Customer Reviews of Elite Acura
Ms. Bronetta Ojeniyi
byon 01/10/2024
I visited Elite Acura on January 5 to obtain my 3rd RDX lease. Scott Goldberg was my Salesman. During my visit I had a very positive experience. I love the layout of the property in the sales area and the service area. It is a very comfortable environment. You are always greeted by the manager which I love. Of course I love my RDX which has a number of standard additions for 2024 on the base model. They worked with me to keep my payment in a manageable range that was best for me. Scott is an exceptional sales person. I left Elite a very satisfied customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Tom Still
byon 04/16/2024
Tom was very helpful in providing information & services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Scheduled service
byon 04/12/2024
It was very convenient to make an service appointment online. The message reminded me about the coming appointment. I waited in dealership for the service. When the service was done, the washed car was waiting for me. It is a great place to get the car service. I have done my car service in this location for more than 11 years.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms
byon 04/09/2024
Kameelah has made my last two experiences great here at Elite Acura. Not only did she get me leaving as a happy customer a few months ago but the second I came in today she remembered me and even ensured me about the last issues from the previous months were still working the way they should be when I left. She has such a great attitude and truly makes the experience of being at the dealership 10x better. Kameelah Is the best and I will definitely be getting my car only serviced here because of her!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worse experience
byon 04/06/2024
I am leaving this review to express my extreme dissatisfaction with the service provided by your dealership, particularly by one of your representatives, Ryan. My recent experience at your dealership was nothing short of frustrating and disappointing. Firstly, I was dismayed to discover that despite leaving my vehicle at your dealership for diagnostics, I received no updates on its status. When I arrived, Ryan informed me that diagnostics were not conducted on Saturdays. However, I later discovered that the diagnostic had indeed been performed, yet no solution was offered. This blatant dishonesty is unacceptable and reflects poorly on the integrity of your establishment. Furthermore, Ryan's lack of professionalism was evident when he chose to prioritize my personal phone conversation over assisting me with my car issue. His dismissive attitude and failure to provide adequate assistance left me feeling neglected and undervalued as a customer. Additionally, when I inquired about a recall, Ryan informed me that it couldn't be addressed until Monday, further adding to my frustration. It is evident that communication and transparency are severely lacking within your dealership, as I was left in the dark about the status of my vehicle until I took the initiative to follow up. Moreover, the lack of accountability and responsibility demonstrated by your team is deeply concerning. I entrusted my vehicle to your dealership in good faith, only to be met with incompetence and disregard for customer satisfaction. In conclusion, my experience at your dealership was marred by poor communication, dishonesty, and a lack of professionalism. I urge you to address these issues promptly and take measures to ensure that such incidents do not occur in the future. Additionally, I implore Acura to conduct a thorough investigation into the practices of this location and take appropriate action to rectify the situation. I will be sharing my experience with others and cautioning them to beware of the subpar service provided by your dealership. It is my hope that this feedback will prompt meaningful changes and improvements within your establishment.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Fast service. Fair price
byon 04/06/2024
Came in for an oil change and brake fluid flush and was alerted to the fact I was due for a transmission service. Had all the work done at a very reasonable price in only an hour and a half.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 03/28/2024
I got an oil change & new brake pads on my front brakes. Andn I got free car wash. My service rep, Scot, was knowledgeable & helpful. I was out in under 1 1/2 hours. All in all it was a good experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Elite Acura Service
byon 03/22/2024
Thomas was courteous and efficient. He kept me updated during my service appointment and explained any issues thoroughly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New tires
byon 03/16/2024
I planned on getting 4 new tires. Acura was the best estimate for price and tire quality. I was very happy with that. But they discovered I needed new brake pads which took longer than estimated. I should’ve dropped car off and not waited. My fault:( Tom was helpful with giving me information along the way and discounts. I was definitely sick of sitting. Even though the area for customers was great. Just too long of a wait.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 03/13/2024
I had another great experience having my car service to delete Acura today. I was able to get a lot of work done in the conference room while I waited for my car. I love the way it comes back, washed and ready to go quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car service
byon 02/29/2024
Tom, the service adviser was awesome in handing my vehicle service. My experience was very positive and will surely like to work with Tom again
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always personal attention
byon 02/13/2024
I feel confident taking my vehicles to Elite Acura for service. There’s always great communication, detailed explanations of what was done and my cars are well-maintained.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
20K oil change 2024 MDX
byon 02/07/2024
Very fast and courteous. Greg is the best !!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Elite Acura First Visit Review
byon 02/06/2024
I had my first visit today at Elite Acura in Maple Shade. They were polite and courteous. I was taken right away even though I was 15 minutes early. I had a private room to work in while I waited, that was clean, quiet and pleasant. My car was done in a timely manner. Great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service was great
byon 02/04/2024
My car was serviced just how I expected with no surprises!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great and friendly
byon 01/31/2024
Jon was very helpful and very honest with what the car needed. Definitely a peace of mind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I love this location
byon 01/31/2024
Elite Acura ALWAYS helps me when my car is in need. I always drop my car off at 7:30 am and everyone is in a great mood in the start of the morning. Everyone is so nice and happy here. I will not go to another location!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 01/30/2024
Jonathan Lathers with Elite Acura was absolutely amazing. He listen to my concerns and addressed everything that needed attention. He was very communicative during the process and I couldn’t be happier with all that they did for me. I highly recommend requesting him for your services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 01/27/2024
Daquan at Elite Acura was very prompt and thorough with the service provided.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always Great Service
byon 01/19/2024
I’ve used Elite for over 10 years and never have they let me down. Always great service at a fair price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
B12 service-oil change
byon 01/11/2024
Excellent service by Mr Daquan Rogers. My vehicle was brought in for B12 service oil change and to check for a slow leak in the back passenger tire and rotate tires. The technician found additional service needed for the car. Mr Daquan show me pictures of the additional repairs that needed to be done on my vehicle. I value his opinion and went with what needed to be done. He has always been honest and that is why I will alway have him as my service advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ms. Bronetta Ojeniyi
byon 01/10/2024
I visited Elite Acura on January 5 to obtain my 3rd RDX lease. Scott Goldberg was my Salesman. During my visit I had a very positive experience. I love the layout of the property in the sales area and the service area. It is a very comfortable environment. You are always greeted by the manager which I love. Of course I love my RDX which has a number of standard additions for 2024 on the base model. They worked with me to keep my payment in a manageable range that was best for me. Scott is an exceptional sales person. I left Elite a very satisfied customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We have a complete lineup of new and used cars for the Philadelphia, Atlantic City, Turnersville and Langhorne region, and our customer care continues long after you buy or lease a Acura - thanks to our dedicated car service and auto repair team. Elite Acura makes the process of securing Acura your next vehicle easy for you. Stop in and see what makes us different!
Perhaps the biggest reason so many drivers choose Elite Acura, serving Philadelphia, Atlantic City, Turnersville and Langhorne, is for the fact they know their search ends here. Couple our professional yet approachable staff with our vast new Acura lineup, featuring luxury models such as the ILX, MDX, RDX, TLX, and RLX among others; and you're destined to find exactly what you're looking for. To explore our winning assortment first hand, visit Elite Acura at 538 Route 38 East, Maple Shade, New Jersey. And, remember you can always do some pre-buy research on new Acura models, online.
1 Comments