Open Road BMW of Roxbury

With the exception of the Service Dept., unfortunately our experience mirrored that of others. Negotiated terms frequently changed. Senior management, as well as our salesman were sorely lacking in both professionalism and product knowledge. I found both areas were more concerned with us providing an on-line positive review, than focus on meeting our expectations. Having now seen the reviews, I understand why. In fact, the price we mutually agreed to was contingent upon our providing a positive review online. That's no way to conduct business. Although we ultimately purchased the vehicle we wanted at the price we wanted to pay, the entire experience was unpleasant and at times, painful. The Service Dept. however, stepped-up and responded to our requests in a timely, courteous and efficient manner. We are hoping this will continue.